General HVAC News, Tips & Advice

Living in Ontario and concerned about your energy bills? You’re in the right place. This guide will explain everything you need about time-of-use (TOU) electricity rates.

We’ll cover the best times to use electricity, provide a rate chart, and share tips on using this information to save energy costs.

Understanding Ontario’s Electricity Pricing Structure

Ontario’s electricity pricing structure is designed to give you the power to choose a billing plan that fits your lifestyle and electricity usage. Here are your options:

• Time-of-Use (TOU) Rates: Prices change based on the time of day (Ideal for shifting use to cheaper off-peak hours).
• Tiered Rates: Two rates based on your usage level (Good for consistent electricity consumption).
• Ultra-Low Overnight (ULO) Rates: Extremely low rates overnight (Best for night-time high energy users, like EV charging).

You can switch between these plans anytime to suit your changing needs, including returning to a previous pricing model. Contact your local distribution company (LDC) to change your plan and submit an election form.

Time of Use Electricity in Ontario

Time-of-Use (TOU) rates are a way to bill electricity that varies the price based on the time of day. In this pricing model, the cost of electricity changes at different times of the day, during the week, and across seasons.

Peak Hours vs. Off-Peak Hours

TOU rates are divided into three periods:

• Off-peak: Lowest demand (Two-thirds of household use is off-peak)
• Mid-peak: Moderate demand (Daytime but not the busiest hours)
• On-peak: Highest demand (When people use personal electronics, ACs, heaters, etc.)

Off-peak

Electricity demand hits its lowest during off-peak times:

• Weekends and statutory holidays are all-day off-peak.
• Summer and winter nights from 7 p.m. to 7 a.m.

Mid-peak

Demand is moderate during mid-peak periods:

• Summer weekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.
• Winter weekdays from 11 a.m. to 5 p.m.

On-peak

Demand peaks during on-peak periods:

• Summer weekdays from 11 a.m. to 5 p.m.
• Winter weekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.

The TOU periods adjust in winter and summer, reflecting Ontario’s changing electricity consumption patterns.

Ontario Time-of-Use Rate Chart

Eligibility

Under the Regulated Price Plan (RPP), electricity customers in Ontario have the option to choose between TOU and tiered pricing plans, including:

• Households
• Small businesses
• Farms

However, there are a few exceptions where customers may not be able to switch between rate plans:

• Customers without access to the telecommunications infrastructure necessary to support smart meters cannot switch due to technical limitations.
• Customers who opted out of the RPP price structure by signing a contract with an electricity retailer are bound by contract terms and cannot switch.
• Bulk-metered customers, such as residents in condominiums or rental buildings where electricity is not metered individually, are also ineligible to switch between these plans.

Electricity Charges in Ontario

The Time-of-Use (TOU), TOU, Ultra-Low Overnight (ULO), and Tiered prices electricity rates listed are set by the Ontario Energy Board (OEB) for the period from November 1, 2023, to April 30, 2024.

Ontario Time-of-Use (TOU) Electricity Rates

Ultra-Low Overnight (ULO)

Tiered

Fewer than 1 in 10 customers in Ontario purchase their electricity directly from an electricity retailer. If you’re considering signing an energy contract with a retailer, remember that the OEB does not regulate the price you’ll pay according to that contract.

Here are the reasons behind this variation:

• Demand Management: TOU rates vary to balance the electricity grid’s demand. By charging more during peak times, there’s a natural incentive for people to reduce consumption when the grid is most stressed, helping to avoid overloads.
• Grid Stability: High demand periods risk the grid’s stability. If everyone uses electricity simultaneously, especially during mornings and evenings, it can strain the system. Managing this demand is crucial to preventing outages and ensuring a reliable electricity supply.
• Cost Efficiency: TOU rates help optimize the use of existing infrastructure without the need for costly infrastructure expansions.

Off-Peak Hours for Laundry in Ontario

Based on the Time-of-Use (TOU) pricing in Ontario, the off-peak hours when electricity rates are lowest and ideal for running laundry are:

• Weekdays from 7 p.m. to 7 a.m. the following morning
• All day on weekends and statutory holidays

Factors Influencing Ontario’s Electricity Demand

Here are the key factors that play a significant role in shaping Ontario’s electricity demand:

• Weather Conditions: Extreme hot and cold temperatures significantly increase electricity demand due to heating and cooling needs. Mild weather, conversely, tends to lower demand.
• Population Growth: As Ontario’s population grows, so does the electricity demand. From 2000 to 2022, Ontario’s population grew by approximately 29.4%. New homes, businesses, and public services contribute to increased energy consumption.
• Conservation Programs: Ontario has seen a significant decrease in average daily electricity demand between 2002 and 2016, largely attributed to effective conservation initiatives, such as the Independent Electricity System Operator’s (IESO) Save on Energy programs.
• Advancements in Lighting: Light bulbs, which traditionally accounted for 15% to 20% of global electricity consumption, have seen remarkable improvements in energy efficiency. LED (Light Emitting Diode) and CFL (Compact Fluorescent Lamp) technologies now allow for the same amount of light using up to 85% less energy.
• Time of Day and Year: Daily routines and seasonal activities influence when and how much electricity is used. Mornings and evenings see higher demand due to residential use, while industrial and commercial consumption patterns may vary. Seasonally, winter and summer typically experience peaks in demand due to heating and cooling needs.

How to Know if TOU Electricity Pricing is Right for You

Here’s how to tell if TOU pricing could be beneficial for you:

• You work outside the home during the day and do your dishes and laundry in the evening.
• You charge an electric vehicle (EV) overnight.
• You have flexible work hours or work from home.
• You use smart home devices to schedule energy usage.
• You’re home during the day but use minimal electricity.
• You enjoy late-night hobbies or activities.
• You have energy storage solutions.

The Impact of Time-of-Use Rates on Consumers

Here’s how TOU rates affect consumers:

Promotes Energy Conservation

Findings from a study indicated that TOU rates successfully led to a decrease in electricity usage during these peak hours across the province. Specifically, there was a 3.26% reduction in usage during the summer peak in the pre-2012 period.

Cost Savings

Consumers who adapt their electricity use to align with off-peak hours can see significant savings on their energy bills.

Technology and Smart Home Devices

The impact of TOU rates has also spurred interest in smart home technologies, such as programmable thermostats and smart appliances, that can be scheduled to operate during off-peak hours.

Reducing Energy Consumption During Peak Hours

Here’s how you can adjust your habits and reduce your overall energy consumption, especially during costly peak hours:

• Laundry: Do your laundry on weekends or start the washing machine after 7 p.m. on weekdays as it the best time of day to use electricity in Ontario.
• Dishwashing: Load your dishwasher throughout the day, but wait to run it until it’s off-peak.
• Charging Electric Vehicles (EVs): Charge your EV overnight when rates are lowest.
• Pre-cooking Meals: Use appliances like slow cookers or prepare meals that require oven use during off-peak hours, then reheat quickly during peak times if needed.
• Adjust Your Thermostat: During summer, pre-cool your home in the morning and use fans to circulate air in the afternoon. Preheat in the early morning in winter and add layers to keep warm in the evening.
• Minimize Appliance Use: Avoid using major appliances, such as furnaces, air conditioners, and dryers, during peak hours. If you must use them, try to use the energy-saving settings or run them at half-load.

Conclusion

Smart energy use and TOU rates can really cut down your bills in Ontario. By shifting your energy use to off-peak hours and implementing energy-saving practices, you can enjoy lower electricity bills while contributing to a more sustainable and efficient energy system.

Homeowners in Canada deal with extreme temperatures, making energy efficiency crucial. High utility bills and environmental concerns often stem from homes leaking energy, especially through outdated HVAC systems.

To address this, simple measures can make a big difference. In this article, we will explore practical steps to boost your home energy efficiency.

What Does Energy Efficiency at Home Involve?

Home energy efficiency isn’t just about reducing energy usage and saving money. Energy-efficient homes can help create a comfortable, sustainable living environment with minimal effort and expense.

In Canada, where climate conditions can be extreme, energy efficiency significantly impacts daily life. Scientific studies have shown that a well-regulated indoor environment is key to promoting physical health and well-being.

On a macro level, they contribute to lower greenhouse gas emissions and a reduced environmental footprint, aligning with a broader national commitment to sustainability.

Energy efficiency at home involves:

• Optimizing heating and cooling to improve thermal comfort
• Implementing small changes that collectively reduce energy consumption
• Enhancing indoor air quality and overall health
• Adapting homes to better withstand Canada’s varied climate conditions
• Achieving a balance between comfort, expense, and environmental responsibility.

Ways to Make Your Home More Energy Efficient

Below are many strategies to help Canadian homeowners save on energy costs while maintaining comfort and sustainability.

1. Do an Energy Audit

Energy audits include hiring a registered energy advisor who will assess your home’s interior and exterior. The process involves evaluating insulation, HVAC systems, and appliance efficiency. Typically, this service costs between $200 and $600. Some energy audit providers in Canada include Canada Energy Audit, ECO Canada, and AmeriSpec.

Energy audits fall into three categories:

• Level 1 audits: Basic walkthroughs to identify quick energy-saving opportunities.
• Level 2 audits: More in-depth, often used in commercial buildings to study energy usage.
• Level 3 audits: Comprehensive analyses focused on capital-intensive improvements.

The duration of an energy audit varies, ranging from 1 to 3 hours, depending on your home’s size and characteristics.

2. Caulk and Weather Strip

Caulking involves applying a sealant to cracks and joints, while weather stripping seals movable components like doors and windows.

Implementing these techniques is highly cost-effective, with most experts agreeing that the energy savings will cover the costs within a year. You can choose to do it yourself or hire a contractor.

However, while caulking and weather stripping are beneficial, they don’t substitute for adequate insulation in your home.

3. Insulate

In the colder months, homes can lose 25% to 35% of heat through the ceiling, 15% to 25% through walls, and 10% to 20% through floors and windows.

Effective insulation can save up to 10% on your home’s heating and cooling expenses.

Start with the ceiling because it’s where most heat escapes in winter and enters in summer. Once that’s done, move to underfloor and wall insulation to prevent unwanted heat flow further.

4. Adjust the Thermostat

Dropping your home’s temperature by two to three degrees Celsius when you’re asleep or away is effective for energy saving.

Set your thermostat to 17°C during these times and to a comfortable 20°C when you’re active at home. An ENERGY STAR® certified smart thermostat can automate this process.

The Department of Energy has found that you can save approximately 1 percent on your energy bill for every degree you lower the thermostat over eight hours.

5. Get a Smart or Programmable Thermostat

Smart thermostats take the guesswork out of maintaining your home’s comfort and optimizing energy use. They adjust your heating and cooling based on your daily routine, learning your preferences to maximize energy savings automatically.

With a smart thermostat, you can control your home’s temperature from anywhere via a smartphone, tablet, or laptop. Prices vary, starting at around $100, and can go above $500 for advanced models.

According to Nest Labs, switching to a smart thermostat could cut your heating costs by 10–12 percent, translating to an annual saving of about $131-145.

For more info, read our smart thermostat buying guide.

6. Change the Filters on Your HVAC Unit

You should change your furnace filters to keep it running well to avoid spending up to $7,000 on a new one. This means your air conditioner won’t have to work as hard, and you’ll save money.

By keeping up with this, you can use less energy—somewhere between 5% and 15% less, according to the Department of Energy.

Most experts say to change them every three months. The kind of filter you have can make a difference in how often you need to change it.

Changing your HVAC filters also has some other benefits, such as:

• Improving indoor air quality
• Less need to repair
• Good temperature control

7. Install Energy-Efficient Windows

Windows and doors can be a big reason your house loses heat—up to a quarter of it. Sometimes, the best thing to do is replace your old windows and frames with new ENERGY STAR® certified ones.

Energy-efficient windows usually have features like:

• Two, three, or even four layers of glass.
• Glass that keeps heat in (called low-emissivity or low-E glass).
• Gases like argon or krypton between the glass panes that don’t let heat pass through.
• Frames and parts that hold the glass (sashes) that are insulated.
• Spacers between the panes that don’t conduct heat well.
• A tight seal to stop air leaks.

If you get windows that meet Energy Star requirements, you might get some money back from Canadian rebates. Depending on how many windows you replace, you could get back $250 per window, up to $5,000 in total.

8. Plant Some Trees

If you put plants in the right spot, they give shade in the summer and block cold winds and snow in the winter.

When planting trees for energy savings, remember:

• Plant deciduous trees (Maple, Oak, and Birch ) to the south and west of your home for optimal summer shade.
• Plant evergreens (Pine, Spruce, and Fir) on the north and northwest to serve as windbreaks.
• Consider the mature size of the trees to avoid future problems with power lines or building foundations.

9. Install Awnings

Awnings provide adjustable shade to control the amount of solar energy entering through windows. External, retractable awnings are effective. They allow for natural light and views while reducing cooling energy needs—by as much as 18%, according to studies.

While awnings can lower indoor light levels, this is often a minimal trade-off for the energy savings they provide.

Even if interior lights are used more due to reduced natural light, the overall energy savings from awnings remain significant, especially in houses with energy-efficient lighting.

10. Know How to Use Window Treatments

Window treatments are more than just decorations; they are key in blocking sunlight and managing your home’s energy use.

There are several types of window treatments:

• Curtains
• Blinds and Shades
• Valances

Open blinds and curtains during daylight hours to let in natural sunlight. Then, close them at night to keep the heat in, reducing the need for additional heating and saving energy.

11. Get Energy-Efficient Appliances

Switching to ENERGY STAR® certified appliances is a smart way to lower your electricity bills and lessen your carbon footprint.

In Canada, over 80 different types of products can earn this certification, including LED light bulbs, electric vehicle chargers, clothes dryers, and air purifiers. Although these appliances cost more upfront, they usually lead to long-term savings.

12. Keep Large Appliances Clean

When appliances like refrigerators, ovens, and washing machines are dirty, they use more energy and don’t work as well. Regular cleaning leads to energy savings and keeps your home looking great.

Here’s a recommended cleaning schedule for your large appliances:

• Refrigerators and Freezers: Every 3 months
• Oven and Range: Monthly and every 3-6 months for deep cleaning
• Dishwasher: Monthly and every few months for a cleaning cycle
• Washing Machine: Monthly
• Dryer: After each use (lint trap), and every 6 months (vent and hose)

13. Get a Tankless Water Heater or Energy-Efficient Furnace

Unlike traditional models, tankless water heaters heat water on demand. This means they’re only working when you need hot water, turning out to be 24%–34% more energy efficient than tank water heaters.

Moreover, modern furnaces are far more efficient than older models. They use less fuel to generate the same amount of heat, which means lower energy bills and less environmental impact.

14. Turn Down Your Water Thermostat

Many heaters are set higher than necessary. Lowering the setting to around 120 degrees Fahrenheit (about 49 degrees Celsius) is usually sufficient for most household needs and can significantly cut energy consumption.

15. Install Skylights

Adding skylights to your home is a smart way to use natural light, cutting down on electricity use. Skylights usually have insulation film, allowing light in while keeping heat transfer low. The average installation cost is around $1,750.

The installation of skylights can qualify for tax credits under specific acts, like the Emergency Stabilization Act of 2008 and the American Recovery and Reinvestment Act of 2009. These offer a 30% tax credit on materials and installation.

On average, skylights can save about $13 a month on energy bills.

16. Choose Lighter Paint Colours

Opting for lighter paint colors for your walls can enhance your home’s energy efficiency. Chose colors that reflect heat rather than absorbing such as:

• White
• Beige
• Light Gray

A study found that bright white walls required between 41% to 85% less electricity for lighting than black walls.

17. Change the Lights

Lighting makes up about 15% of a typical home’s electricity consumption. Switching your home’s lighting can significantly cut your electricity use.

You can see substantial savings by replacing traditional incandescent bulbs with CFLs or, even better, LEDs. LEDs are particularly efficient, using up to 90% less energy and lasting up to 25 times longer than incandescent bulbs.

If you choose Energy Star® certified LED bulbs, your energy savings can increase even more. The average household can save about $225 annually by making this switch.

18. Air Dry Your Clothing

Dryers are among the most energy-intensive appliances in a home, with an average of $5.53/month to run. Air drying reduces electricity or gas consumption, reduces utility bills, and lessens your environmental impact.

19. Upgrade the HVAC System

Modern HVAC systems are designed to be more energy-efficient, reducing energy bills and environmental footprint.

Signs that you might need a new HVAC system include:

• Furnace life over 15 years
• Air conditioner life over 10 years
• Heat pump life over 15 years
• Water heater life over 8 years

20. Address Drafty Doors and Windows

Drafty doors and windows can lead to significant energy loss in your home. Drafts are common with older, single-pane windows and can also occur in double or triple-pane windows when the seal fails.

To tackle this issue, you can opt for repairs or temporary fixes like installing draft stoppers, using plastic window wrap, or adding storm windows.

However, for a long-term solution and to permanently eliminate drafts, replacing the windows is the best option.

21. Update the Electrical System

In Canada, the average household consumes about 11,135 kWh of electricity annually. Updating your home’s electrical system may help decrease this consumption. A recent study has shown that such modernizations can lead to up to 30% energy savings.

Signs you might need an electrical service upgrade include:

• Frequent power outages
• Increased electrical demand
• Flickering lights or buzzing sounds
• Electrical systems over 40 years old

Upgrading home electrical service in Canada varies, typically from $1,000 to $5,000 or more.

22. Change to a Metal Roof

Metal roofs are highly reflective, bouncing back the sun’s UV and infrared rays that contribute to surface heat on the roof. This reflection can lead to a 10-25% reduction in cooling costs.

However, it’s important to note that metal roofs can be significantly more expensive than other roofing materials. While asphalt shingles typically cost between $2.75 and $5.75 per square foot, metal roofing can range from $7 to $24 per square foot.

23. Install Rooftop Solar

A study focusing on Ontario reveals that doubling the province’s solar generation capacity could decrease costs for the entire energy system by up to $250 million annually by 2030.

Every 1,000 kWh generated can save around CA$1,920. The cost of solar panel installation in Canada averages around CA$3.34 per watt, as reported by EnergyHub.org.

Although the initial investment might seem high, a typical solar panel installation is expected to pay for itself within 8 to 15 years.

For more details, read our guide on Buying Solar Panels in Canada.

24. Add External Wall Insulation

Adding external wall insulation to your home is an effective way to cut heating costs significantly. In some cases, installing an external wall insulation system can reduce these costs by up to 40%.

There are two main types of exterior wall insulation:

1. Spray Foam Insulation: This type is applied wet and expands into a thick foam, sealing gaps and providing a high level of insulation. The average cost for spray foam insulation ranges from $1.00 to $6.00 per square foot.
2. Blown-In Insulation: This involves blowing insulative material into wall spaces, which is ideal for retrofitting older homes without damaging walls. The cost for blown-in insulation typically ranges from $930 to $2,085.

25. Insulate Your Flooring

Insulating your floors is an effective way to enhance your home’s energy efficiency. The cost of floor insulation installation typically ranges from $1,000 to $3,000, varying based on the size of the area, labor, and materials used.

Here’s a breakdown of the cost per square foot for different types of floor insulation:

• Fiberglass Batt: Around $1 per square foot. Fits between standard joists and studs.
• Foam Board: Approximately $1 per square foot. High insulation value and can be used under floors to prevent heat loss.
• Spray Foam: Costs about $2.50 per square foot. Expands to fill gaps and cracks, providing an airtight seal.
• Vapor Barrier: Ranges between $0.15 to $0.50 per square foot. Prevent moisture buildup.

26. Add Roof & Loft Insulation

Adding insulation to your roof and loft is a long-term investment in energy efficiency. Loft insulation can last between 80 to 100 years. In the Toronto area, attic insulation costs typically range from CAD$1.5 to CAD$3.50 per square foot. This means for an average-sized attic, you can expect to spend between CAD$1,700 and CAD$2,100.

27. Do Some Draught Proofing

Draught proofing can save approximately $60 per year. If you opt for professional draught-proofing, it might cost around $330 for an entire house. However, taking a DIY approach can be more economical.

28. Get a Heat Pump

Cold climate heat pumps are two to four times more efficient than traditional furnaces and pose no carbon monoxide risk.

Many Canadian homeowners can use federal or provincial rebates to install heat pumps. While the initial cost can range from $3,500 to $15,000, these rebates, along with the long-term energy savings, often make heat pumps a cost-effective option.

For more info: Heat Pump Buying Guide

29. Switch Shower Heads and Toilets

Install water-saving shower heads that use less than 7.6 liters per minute to reduce hot water usage. A high-efficiency shower head can save water during a 5-minute shower, which typically uses 75–90 liters.

Opt for showers over baths for more savings. Additionally, switch to low-flow toilets, using about 4.8 litres per flush, to significantly cut down water consumption.

30. Look for Leaky Faucets

The EPA estimates that the average household loses about 10,000 gallons of water yearly due to leaks. A faucet dripping at a rate of one drip per second can waste over 3,000 gallons annually. Make sure to fix leaky faucets to conserve water and reduce utility bills.

Also, choose faucet aerators with a flow rate of 3.0 to 5.7 litres per minute to minimize water consumption.

31. Fix the Fireplace

To make your fireplace more energy-efficient, consider the following fixes:

• Chimney Sweeping: Regularly clean your chimney to ensure proper airflow and efficient burning.
• Masonry Repairs: Fix any damaged fireplace structure to prevent heat loss.
• High-Efficiency Inserts: Upgrade your fireplace with high-efficiency inserts that burn fuel more effectively.
• Fireplace Blower Installation: Blowers help circulate warm air throughout the room.
• Sealing and Insulating: Proper sealing and insulation around the fireplace prevent heat loss.

When selecting gas fireplaces, check for the EnerGuide label in the product literature.

32. Switch to Low-Carbon Heating

Low-carbon heating options, like heat pumps, solar thermal systems, and biomass boilers, use renewable resources or operate more efficiently than traditional heating methods.

• Heat Pumps: These systems are incredibly efficient as they transfer heat instead of generating it. They can double as cooling systems in summer.
• Solar Thermal Systems: These harness solar energy to heat your home’s water.
• Biomass Boilers: If you have access to sustainable biomass fuels, these boilers can be a greener heating option, burning organic materials like wood pellets.

33. Wash Laundry in Cold Water and Hang to Dry

Using hot water for both washing and rinsing consumes about 4.5 kWh per load, costing around $0.68 at $0.15 per kWh. In contrast, washing and rinsing in cold water use just 0.3 kWh per load, costing only $0.04. This switch to cold water washing can save you approximately 94% per load in energy costs.

34. Unplug Rarely Used Devices

Did you know that leaving a TV on standby can cost around $16 (£12) in electricity each year? The United States Department of Energy has found that by unplugging devices not in use (also called phantom power consumption), homeowners can save between $100 and $200 annually.

Here’s a list of vampire devices that waste energy when left on standby:

1. Central Heating Furnace
2. Gaming Console
3. Computer
4. Washing Machine
5. Microwave
6. Television
7. Printer
8. Kettle
9. Mobile Chargers

35. Tend to Your Furnace

For efficient heating, keep your furnace in good shape by regularly changing the filters and having a professional check it each year. Lower the thermostat when not at home or during the night. Also, ensure your ducts are sealed and insulated properly.

36. Use Ceiling Fans

In hotter climates, combining ceiling fans with air conditioning can be a smart energy-saving strategy. Ceiling fans use approximately 1% of the electricity consumed by air conditioners. For example, running a ceiling fan continuously for 24 hours uses the same amount of electricity that an air conditioner would use in about 14.4 minutes.

Ceiling fans are not only energy-efficient but also require minimal maintenance. They provide a gentle breeze without drying out the air.

37. Run Large Appliances in the Evening

Running your large appliances during off-peak hours can substantially save your electricity bills. Generally, the electricity demand is at its lowest from 7 pm to 7 am on weekdays and throughout the day on weekends and holidays.

However, it’s important to note that the specific off-peak hours can vary depending on your location in Canada, such as Alberta, Ontario, British Columbia, etc.

38. Install a Clothesline

Typically, drying a load of laundry in a gas dryer costs about CAD 0.20 to CAD 0.34, whereas an electric dryer can cost around CAD 0.40 to CAD 0.54 per load. You can save all of that while air-drying your clothes.

39. Automate Usage

To optimize energy efficiency, consider using automation devices. Some notable automation devices include:

1. Smart thermostats
2. Smart plugs
3. Smart lighting systems
4. Home energy monitors
5. Smart irrigation controllers
6. Water leakage sensors

Final Thoughts

Residing in a home that aligns with sustainability values can instill a sense of pride and responsibility. It contributes to a more mindful lifestyle, where

Let’s all try these useful tips and see how much energy we can save.

Reliance Home Comfort is an HVAC solutions provider that offers both purchase and rental options for residential and commercial clients.

This review will cover their product range, services, protection plans, warranty, and customer feedback. We will also discuss the pros and cons of working with Reliance for your HVAC solutions.

About Reliance

Reliance Home Comfort has its roots in the storage water heater rental business, originating from Union Gas over 50 years ago.

Today, the company has expanded its services beyond water heaters to include various HVAC solutions such as furnaces, air conditioners, furnace repairs, plumbing services, water treatment, and smart home systems.

The company’s primary base is in Toronto, Ontario, but it has expanded its operations to western Canada and the United States. This growth included the acquisition of National Home Services in 2014.

In 2017, Reliance was acquired by Cheung Kong Property Holdings.

Reliance is associated with the following organizations:

• BBB Accredited Business
• BCOHS
• CSA Group
• HRAI
• TSSA

Reliance vs. Local HVAC Companies

Compared to local contractors, Reliance focuses on equipment rentals, offering convenience but potentially higher long-term costs.

Local contractors typically sell equipment, which can be more economical over time and add value to the property. Local services often provide tailored solutions and faster, personalized support.

Customers should consider upfront costs, long-term expenses, and the customization and service needed when choosing between Reliance and local HVAC options.

Reliance HVAC Installation Reviews

While Reliance has its own technicians, the company also outsources some service and installation work to third parties, leading to varied customer experiences.

Positive Feedback:

• Protection Plans: Several customers have found Reliance’s heating protection plans cost-effective. They could save more than monthly fees on maintenance and repair costs.
• Efficient Emergency Response: Positive remarks have been made about Reliance’s promptness in emergencies, such as quickly replacing leaking water tanks and installation processes.
• Smart Home Systems Installation: Reliance’s installation of smart home systems and tankless water heaters is often described as professional and satisfactory.

Negative Experiences:

• Rising Rental Costs: Some customers express concern over annual increases in rental prices, which they find disproportionate over time.
• Sales Approaches During Service: There are accounts of aggressive sales tactics during routine service visits, with suggestions for unnecessary equipment upgrades or rentals.
• Additional Fees: A point of concern for some customers has been the extra charges incurred for services like equipment removal and account cancellation.
• Challenges in Service Cancellation: Difficulties in canceling services have been reported.

What Products Does Reliance Offer?

Reliance Home Comfort offers a variety of home comfort products:

• Furnaces
• Boilers
• Air Conditioners
• Water Heaters
• Water Treatment Solutions (Water Softeners and Filtration Systems)
• Air Purifiers
• Generators
• Smart Home Solutions
• EV Chargers

What Brands Does Reliance Sell?

Reliance Home Comfort offers the following list of brands:

• Bradford White
• Viessmann
• Mitsubishi Electric
• FLO
• Amana
• Nest
• Goodman
• Carrier
• Rinnai
• SmartAir
• Trane

What Services Does Reliance Offer?

Here are the services offered by Reliance Home Comfort:

• Furnace installation and repair for gas, electric, and oil furnaces, including repairs and replacements
• Installation, repair, and maintenance of hot water boilers
• Duct cleaning and repair
• Installation of air purifiers, humidifiers, and other air quality solutions
• Air conditioner installation and repair for central AC and ductless mini-splits
• Installation and maintenance of heat pumps
• Water heater installation and repair for tankless, electric, and gas models
• Plumbing and electrical services
• Water treatment solutions like softeners and reverse osmosis systems

Maintenance and Protection Plans

Reliance maintenance plans cost $9.99 monthly for heating or cooling and include annual system check-ups.

Protection plans are slightly higher-priced at $14.99 per month and extend beyond regular maintenance to cover the cost of most parts and labor for repairs without any deductible.

The combined Heating & Cooling Protection & Maintenance Plan is available for $29.99 per month.

Reliance HVAC Price Guide

Reliance Home Comfort does not publish HVAC system prices online; quotes are provided after a home assessment.

Overall prices are reported to be somewhat higher than some smaller local competitors, but prices vary considerably. Expect to pay between $5,000 and $8,000 for a new furnace or air conditioner from Reliance, including installation.

Keep in mind that because Reliance has a wide coverage area across Canada, in many cities and provinces, local prices may vary considerably.

Their product lineup spans from high-end brands like Lennox and Mitsubishi to more economical options such as Trane and Amana.

Renting equipment from Reliance comes without upfront costs, but customers must evaluate the long-term financial impact of renting versus purchasing.

Is Financing Available at Reliance?

Reliance Home Comfort provides a financing offer for their featured high-efficiency furnaces, where customers can pay no interest for 12 months.

Customers can make 12 equal monthly payments to their furnace without interest.

Reliance HVAC Installation and Repair Warranty

Reliance Home Comfort’s warranty policy aligns with the manufacturer’s terms during the applicable warranty period.

Reliance Home Comfort offers the following guarantees:

• Full refund if the heating or cooling system doesn’t perform as stated.
• Repairs are free if the furnace or AC fails in the first year, plus compensation for inconvenience.
• If the installed system doesn’t meet the promised temperature range, Reliance will replace it at no extra cost.
• They commit to repairing or replacing any property damaged during their service.
• Replacement of air conditioner units or furnaces if repeated failures occur within the specified time frames (five years for AC compressors, ten years for furnace heat exchangers).

Pros for Selecting Reliance HVAC Services

Reliance Home Comfort is known for its following benefits:

• Fast Emergency Response: Some customers report quick service during HVAC emergencies.
• Specialization: Renowned for expertise in water heaters and water treatment solutions.
• Renting Options: Offers rental solutions for HVAC equipment in Ontario, which is not widely available from other providers.
• Brand Variety: Provides a wide selection of HVAC brands, including both high-end and cost-effective options.
• First-Year Service Guarantee: Includes free repairs for AC or furnace failures within the first year plus customer compensation for inconvenience.
• Large Scale: Reliance is a big company which can mean they have more capacity in busy times, but can also mean more turnover and variability in the staff you may deal with.

Cons for Selecting Reliance HVAC Services

Customers should also be aware of the potential disadvantages when considering their options:

• Variation in Service Quality: Although Reliance has made efforts to improve their service satisfaction in recent years, due to the size of their operations, service quality may be inconsistent at times.
• Less of a Personalized Service: Likewise, compared to dealing with a smaller company where you’re more likely to deal with the same staff throughout the buying process, and for ongoing service, with Reliance you will likely deal with call center staff, and different technicians whenever you call.
• Cost of Long-Term Rentals: Over the average lifespan of a unit, rental payments can accumulate to a substantial sum. For example, a hot water tank can cost up to nine times more than the purchase cost.
• Cancellation and Buyout Fees: Terminating a rental agreement can be expensive due to hefty cancellation and buyout fees, leading to long-term financial commitments.
• Inconsistent Maintenance Service: Customer satisfaction with maintenance and repair services varies, with some negative experiences attributed to the use of third-party contractors in some cases.
• Service Cancellation Challenges: Customers have encountered complex processes and difficulties when canceling services with Reliance.

Things to Consider When Renting HVAC at Reliance

Renting an HVAC system like a water heater from Reliance requires a careful cost-benefit analysis.

Buying means upfront costs but long-term savings and equity in the equipment. Renting offers low initial investment but can result in higher overall costs and no ownership.

If you’re at the end of a rental contract, understand that you do not own the equipment, and Reliance may continue billing. Consider the potential for lower buyout offers from the company that may wish to avoid the costs of removing the unit.

Like many other companies, Reliance often subcontracts their installation and repair work. Subcontractors being paid per job rather than per hour could lead to rushed work that may not meet the highest quality standards.

Ensure you do thorough research independently and don’t feel pressured to make immediate decisions during sales consultations.

What Are the Best Reliance Alternatives?

When choosing HVAC services in Ontario, you may consider these alternative options:

Enercare: Both Enercare and Reliance have similar customer reviews. Enercare’s rental rates are a bit higher, but they offer sign-up bonuses for their plans. Renting is common in Ontario, but buying could save more in the long run.

FurnacePrices.ca: Through our Certification program, we provide free quotes from local, highly-rated (4.8+ average) HVAC professionals, offering rebates and full warranty protection.

Costco: For those considering a retail purchase, Costco gives incentives like 10% back in-store credit on HVAC purchases. They also offer a Comfort Shield labor warranty for extra coverage on Lennox equipment. You can check our guide on buying furnaces and air conditioners at Costco.

Frequently Asked Questions

The Home Depot offers various home repair and improvement services and lawn and gardening supplies. However, many people might not be as familiar with their professional installation and maintenance services for various equipment, including furnaces, air conditioners, and heat pumps.

In this guide, we will explore what HVAC services Home Depot offers, and see if their quality aligns with their reputation as a top provider of extensive home improvement products.

About Home Depot HVAC

Founded in Atlanta in 1978, THE HOME DEPOT® has grown into a top destination for those looking to improve their homes, including heating, ventilation, and air conditioning (HVAC) services. While Home Depot is widely recognized for selling a vast range of home improvement products, they also offer HVAC repairs and installations for various units and issues.

When you purchase an A/C unit from Home Depot, they provide the option to contract the installation. However, it’s important to note that Home Depot itself doesn’t perform these installations. Instead, they subcontract to local A/C contractors who do the actual work.

This means the quality and experience might vary based on the contractor assigned to your project and may not be as seamless of an experience as dealing directly with a trusted local company.

Here are the installation services offered by The Home Depot in Canada:

• Gas Furnace Installation Services
• Central Air Conditioning Installation Services
• Heat Pump Installation Services
• Ductless System (Mini-Split) Installation Services

Home Depot also advertises air conditioner and furnace repairs, and regular HVAC maintenance services, although again, these are typically contracted out to third party providers.

Home Depot vs Local HVAC Companies

Home Depot operates as more of a hardware store than a full-service HVAC contractor, and since they are generally contracting things out to a third party, you may not get the same level of service as you would dealing directly with a local company.

A local HVAC company will usually have experts that have extensive experience specifically in the HVAC industry, as opposed to general home improvement staff or retail floor staff like you typically encounter at Home Depot.

How Much Does a Furnace Cost at Home Depot?

Home Depot’s gas furnace installation cost can vary significantly, usually falling between $4,950 and $7,750 (for a 2-stage gas furnace in a typical 1,500-square-foot home).

Specific pricing information for different models including electric furnaces isn’t readily available on the Home Depot’s website. So, you need to contact them to schedule an appointment for a quote. A technician will then visit your home to provide an assessment.

The estimated cost includes the following:

• The gas furnace unit
• Standard materials and labor for installation
• Standard warranty coverage (1 year for labor and 5 years for parts)
• Removal of your old unit (disposal fees may be additional)

Canadian residents can benefit from energy rebates when opting for energy-efficient upgrades, although note that there are a range of qualification criteria.

• In Ontario, you may be able to access up to $7,100 in rebates (Home Efficiency Rebate Plus in Ontario, Canada Greener Homes Grant, and Natural Resources Canada)
• Nova Scotia offers up to $10,600 (Home Energy Assessment in Nova Scotia and Natural Resources Canada)
• The rest of Canada can receive up to $5,600 (Canada Greener Homes Grant and Natural Resources Canada)

Read more: Furnace Prices in Canada (Updated for 2024)

How Much Does a Heat Pump Cost at Home Depot?

Home Depot installs central heat pumps from manufacturers like Trane®, Ameristar®, and Comfortmaker®. However, Home Depot does not disclose pricing information on its website for central heat pump installations.

The overall cost is influenced by factors such as the size and output of the system, your location, and the need for additional equipment to complete the installation.

During a free consultation, Home Depot’s licensed HVAC Installers will assess your home and provide a specific quote for the installation service.

Many installations are typically completed within a single day, averaging around 8 hours, though efficiency can vary depending on the specific project details.

Read more: Heat Pump Price Guide: How Much You’ll Pay for a New Heat Pump Installed in Canada

How Much Does an Air Conditioner Cost at Home Depot?

For ductless systems, which typically include one indoor and one outdoor unit, prices average around $4,950 before taxes. The cost range for these systems can vary, typically between $4,250 to $6,500.

For those looking for a central air conditioning system, the average cost is around $9,450. The price range for these more comprehensive systems spans from $7,950 to $14,500.

The estimate for installation includes

• The central air conditioner unit
• Standard installation materials and labor
• A standard warranty which covers 5 years for parts and 1 year for labor

These costs are based on the average installation for a 2-ton central air conditioning unit in a 1,500-square-foot home.

Keep in mind, that if you’re replacing an old unit, there will be an additional charge for its removal and disposal.

Home Depot carries a selection of brands like Trane®, Ameristar®, GE®, and Comfortmaker® providing a range of quality levels. However, their selection may limit options for homeowners seeking other top brands like Lennox.

Read more: Air Conditioner Prices & Installation Costs in Canada

Home Depot HVAC Installation and Repair Warranty

Opting for Home Depot’s HVAC installation comes with a ten-year parts warranty and a one-year labor warranty. They also provide a 90-day repair and maintenance guarantee, and replacements are covered for one year.

Home Depot also provides the option to extend your coverage on HVAC appliances by an additional four years.

If you buy any furnace, heat pump, ductless system, or air conditioner along with Home Services from Home Depot, you can claim a free 10-year warranty (Valid till January 31st, 2024).

Home Depot suggests scheduling maintenance services for your HVAC system either annually or bi-annually to protect your investment in the long run.

Home Depot Project Loan Options

Home Depot offers a ‘Project Loan’ option to finance your HVAC system upgrades, potentially covering up to $50,000 of your project without annual fees.

Prospective borrowers can prequalify quickly, with the possibility of getting approved for up to $50,000, subject to terms and conditions.

The plan includes 0% APR for the first 6 months (minimum payment required) and 8.99% APR for up to 60 months afterward, with no penalty for early repayment.

For more information, visit The Home Depot Project Loan page.

Pros for Selecting Home Depot HVAC Services

Here are some pros of opting for Home Depot HVAC services:

• Maintenance Plans: Their plans include bi-annual visits and repair discounts with a one-year guarantee.
• No Overtime Emergency Charges: Customers won’t pay extra for emergency services outside of regular business hours.
• Same-Day Service: Offers expedited service options to address immediate HVAC issues.
• Financing Options: A 12-month, interest-free financing plan is available
• Licensed and Insured Providers: While they use local, licensed, and insured providers for a detailed 28-point inspection, the experience may vary as all services are performed by independent contractors.
• Accessible Customer Support: Multiple toll-free numbers are available for support with online and in-store purchases.

Cons for Selecting Home Depot HVAC Services

Getting your furnace, heat pump, or air conditioner from the Home Depot could come with certain drawbacks, such as:

• Lack of Personal Relationship: Unlike local companies where repeated service can build a personal connection, Home Depot’s model may not foster the same level of relationship and personalized care.
• Limited Reviews on AC Units: Despite a vast inventory, there’s a noticeable shortage of customer reviews for traditional AC units, making it harder to gauge product satisfaction.
• Potentially Higher Costs: Local contractors may offer more competitive pricing compared to Home Depot’s rates. If you want to get no-obligation quotes from local contractors in your area, get free estimates on furnaceprices.
• No Online Pricing: Home Depot does not provide pricing information on its website, necessitating a phone call for a quote, which could be inconvenient for some customers.
• Inconsistent Contractor Experiences: The quality of experience can vary significantly depending on the subcontractor assigned to your installation or service.

Home Depot HVAC Installation Reviews

Customer feedback on Home Depot’s installation services reflects a mix of experiences, with some aspects receiving praise and others, criticism.

Positive Feedback:

• Energy Efficiency: A number of customers have reported a significant decrease in their energy bills, attributing this to the energy-efficient features of the heat pumps installed.
• Ease of Installation: Home Depot’s professionals’ smooth and hassle-free installation process has been a highlight for several clients.

Negative Experiences:

• Professionalism Issues: There have been complaints regarding the professionalism of some technicians. Instances include technicians falsely claiming additional parts were needed, charging extra for subsequent visits, and not maintaining cleanliness during and after installation.
• Scheduling Problems: Issues with appointment scheduling have frustrated some customers. Complaints include poor communication, difficulties in coordinating times, and unhelpful phone representatives.
• Customer Service Challenges: Some users have expressed dissatisfaction with Home Depot’s customer service, mentioning unresponsive calls, lengthy hold times, and being directed to the wrong departments.

What Are the Best Home Depot Alternatives?

While Home Depot offers a wide range of products and services, working directly with a trusted local contractor can offer a more personalized and potentially cost-effective solution.

Furnaceprices.ca is a standout alternative for several reasons:

• Energy Efficiency: As a participant in the ENERGY STAR® program, Furnaceprices.ca aligns with national commitment to energy conservation.
• Transparent Pricing: The platform ensures you receive free, no-obligation estimates from reliable and established HVAC professionals in your area, making pricing transparent and fair.
• Proven Track Record: With over 1 million Canadians relying on Furnaceprices.ca annually, it’s a trusted source for HVAC information, pricing, and services.

Here’s how it simplifies the process for you:

• Personalized Needs Assessment: Answer a few questions to describe what you’re looking for, and the platform tailors the search to meet your specific needs.
• Free, No-obligation Quotes: You’ll receive transparent quotes from certified local contractors, allowing you to compare and decide without pressure.
• Confidence in Your Purchase: The partners featured on Furnaceprices.ca are vetted for quality and reliability, ensuring you receive top-notch service and support.

Costco is another Home Depot alternative that operates on a similar model by contracting out their work. However, they only sell Lennox furnaces with an average cost of $4,500 and $7,500+ with installation.

Final Thoughts

Home Depot offers a range of products and services, along with financing options, which might suit some homeowners’ needs.

However, exploring local HVAC service providers is a wise move if you are seeking a more personalized touch or potentially lower costs.

We are here to assist if you want to make an informed decision and compare different HVAC solutions. Fill out our online form, and one of our representatives will provide you with a free, no-obligation quote.

Frequently Asked Questions

Enercare HVAC provides HVAC services, including heating, cooling, plumbing, electrical work, and water heating and treatment. But do they fit your specific needs?

In this article, we will review Enercare offerings, products, pricing, and customer feedback so you can decide whether Enercare is the right choice for your home.

About Enercare

Enercare has been operating since 1959 in Ontario. Over the years, they’ve grown considerably, now serving more than 1.1 million Canadians.

The company offers purchasing and rental options for HVAC systems, but their rental solutions have gained significant traction. Their Enercare Advantage™ allows customers to rent HVAC units with the added benefit of free maintenance and repairs for a lifetime.

However, the cumulative cost over time can significantly surpass the original price if you rent an HVAC unit.

Enercare has expanded its offerings to include modern solutions like Generac generators and electric vehicle (EV) chargers.

Enercare vs. Local HVAC Companies

Enercare primarily markets its rental solutions, which involve a different approach than traditional full-service HVAC contractors.

While Enercare’s staff are knowledgeable, they might offer a different level of specialized service than local contractors focusing solely on HVAC solutions.

Enercare HVAC Installation Reviews

Customer feedback on Enercare’s HVAC installation services reveals a range of experiences. Some of them are listed below:

Positive Feedback:

• Prompt Service: The responsiveness and efficiency of Enercare’s service are often highlighted. Technicians and customer service representatives have been praised for swiftly resolving issues and offering valuable maintenance advice.
• No Maintenance Fees on Rental Units: A significant advantage noted by customers is the inclusion of maintenance fees in the Enercare Advantage program.

Negative Experiences:

• Contractual and Pricing Concerns: Some complaints revolve around the difficulties in exiting rental agreements, with customers locked into contracts with high buyout costs. Erroneous billing for non-existent services has also been reported.
• Installation Quality and Consistency: There are reports of subpar installations leading to issues like gas leaks. These problems are partially attributed to Enercare’s outsourcing to third parties, which results in inconsistent service quality.
• Inherited Agreements: Some customers have faced challenges with inherited rental agreements upon purchasing a property, leading to unexpected financial obligations.

What Products Does Enercare Offer?

Enercare offers a comprehensive range of heating and cooling products. Below are their HVAC options:

Furnaces

• Single-Stage Motor
• Multi-Stage Motor
• Variable-Stage Motor

Boilers

• Conventional Boiler
• High-Efficiency System Boiler
• Combination Boiler

Fireplaces

• Gas Fireplace
• Electric Fireplace

Air Conditioners

• Enercare Smarter AC™
• Ductless ACs

Heat Pumps

• Central/Hybrid System
• Single-Zone Ductless
• Multi-Zone Ductless

Water Heaters

• Tank-Based Water Heater
• Tankless Water Heater

All these products are available for rent with the flexibility to buy out the unit a few years later.

What Brands Does Enercare Sell?

Enercare’s selection of water heaters comes from several manufacturers, such as:

• GSW
• Rheem
• Bradford White
• Radiant

Regarding furnaces, boilers, heat pumps, and air conditioners, Enercare is known to provide Lennox products, among others. For detailed information on brands, customers will have to contact Enercare directly.

What Services Does Enercare Offer?

Enercare provides various installation, maintenance, and repair services for home heating and cooling systems, each with specific plans and pricing.

Maintenance Plans

• Furnace Maintenance Plan: Available at $9.99/month + HST.
• Boiler Maintenance Plan: Available at $12.99/month + HST.
• Fireplace Maintenance Plan: Available at $10.99/month + HST.

Note: Air filters are not included in any of these plans.

Repair Options

• One-time Repair Service Call:
  • Boiler service visit: $99 (+HST).
  • Furnace diagnostic: $0*.
  • Air conditioner diagnostic: $99 (+HST).
  • Water heater service call at $99 (+HST).
• Heating Repair & Protection Plan:
  • Immediate boiler repair for $179 plus a protection plan starting at $28.99/month*.
  • Furnace protection plan starting at $24.99/month.
  • Air conditioning repair and protection plan starting at $24.99/month.

Enercare HVAC Price Guide

The price of a new HVAC system depends on energy efficiency, air quality features, comfort options, and personal preferences like extended warranties and service plans.

Here’s how much you can expect to pay for Enercare HVAC products:

How Much Does a Furnace Cost at Enercare?

A furnace at Enercare typically ranges from $5,000 to $7,000+. This price includes standard installation and comes with a 1-year warranty. Opting for an extended warranty may incur additional costs.

Enercare offers different rental options for heat pumps:

• Enercare Advantage™ Rental: Monthly rates range from $80 to $156.
• Enercare Smarter Advantage™ Rental: Starts from $106 per month + HST. (including a smart thermostat and HVAC performance monitoring)

Read more: Furnace Rental Buyer’s Guide & Prices

A standard high-efficiency boiler using natural gas or propane typically costs $6,500+.

How Much Does a Heat Pump Cost at Enercare?

The pricing for heat pumps at Enercare varies based on the type:

• Central Heat Pump: Costs around $10,000 – $20,000, including standard installation. The starting rental rate for this option is approximately $200 per month.
• Ductless Mini-Split Heat Pump: Priced at about $7,000 – $12,000, including standard installation, with a monthly starting rental rate of $80.

How Much Does an Air Conditioner Cost at Enercare?

The cost of air conditioners at Enercare ranges from $4,000 to $6,500+, which includes standard installation and a 1-year warranty.

• Rental with Enercare Advantage™: Starts from $82 per month.
• Rental with Enercare Smarter Advantage™: Begins at $94 per month. (includes a smart thermostat, HVAC performance monitoring, and the promise of same-day service.)

All Enercare rental payments can be paid online through your banking institutions.

The Process of Buying HVAC at Enercare

Here’s a step-by-step guide to buying HVAC at Enercare:

Step 1: Schedule a Free In-Home Assessment

Contact Enercare to set up an appointment. This can be done via phone or by filling out an online form.

Prepare any questions or concerns about your current system or the installation process.

Step 2: Home Assessment and Recommendations

An Energy Management Consultant (EMC) from Enercare will thoroughly assess your home.

Ask about the efficiency, capacity, and type of systems that would best suit your home. Inquire about warranty, service plans, and potential energy savings.

Step 3: Pre-Installation Process

The EMC will take care of necessary permits and perform a final inspection before installation.

Verify that all required permits are obtained to ensure compliance with local regulations. Confirm the installation charges and schedule and what it entails, including how long it will take and any preparations you need to make.

Is Financing Available at Enercare?

Enercare Inc. has rolled out a financing plan for residential customers to facilitate the purchase of energy-efficient home comfort equipment.

Key features of the Enercare Finance Plan include:

• Onsite and immediate credit approvals
• The ability to compare financial options in real time
• Payment terms of up to 180 months
• Deferral possibilities of up to a year
• An open-ended contract that allows for early repayment

In addition to the financing plan, Enercare customers can take advantage of various rebates:

• The Clean Home Heating Initiative offers up to $4,500 for installing an air-source heat pump with smart controls for Enbridge Gas customers in select areas.
• The Canada Greener Homes Grant allows non-Enbridge Gas customers to receive up to $5,600, including a $600 rebate for an energy audit.
• The Home Efficiency Rebate (HER) Plus provides up to $10,600 for Enbridge Gas customers, requiring an energy audit.

Enercare HVAC Installation and Repair Warranty

Enercare’s warranty policy is largely based on the manufacturer’s terms during the warranty period. The manufacturer bears responsibility for any issues that fall under their warranty.

Enercare handles the installation and repairs; they do not manufacture the parts and, therefore, do not extend any guarantees beyond those offered by the original manufacturers, except for the services outlined in their Protection Plan.

However, If a new air conditioner or furnace has a major component failure within five years, they commit to replacing the unit and renewing a 5-year warranty.

If a customer’s plan has expired, Enercare provides a 90-day warranty on parts and labor following the repair date.

Pros for Selecting Enercare HVAC Services

Enercare HVAC services come with several advantages that can be particularly appealing to a range of customers across Canada.

• Extensive Rental Options: Enercare is a leader in providing rental HVAC solutions, offering furnaces, boilers, heat pumps, and air conditioners for rent throughout Canada.
• No Upfront Costs: Renting from Enercare means customers can avoid large upfront expenses typically associated with purchasing HVAC systems.
• Affordable Monthly Rates: While the monthly rent is low, it’s important to note that over time, the total cost may significantly exceed the purchase price of the equipment.

Cons for Selecting Enercare HVAC Services

While Enercare offers several benefits, there are also potential drawbacks that customers have experienced, which are important to consider.

• Cancellation and Buyout Fees: Exiting a rental agreement with Enercare can be costly due to high cancellation and buyout fees. It can lock customers into long-term commitments.
• Maintenance Service Variability: Some customers report dissatisfaction with maintenance and repair services, likely due to the variability of experiences with third-party contractors.
• Limited Damage Coverage: Enercare’s plans do not extend to damage caused by leaking water heater tanks.
• Excluded Air Filter Maintenance: Enercare’s plans do not cover air filter maintenance.

What Are the Best Enercare Alternatives?

Renting HVAC appliances is particularly common in Ontario, but according to the Competition Bureau, purchasing equipment could lead to significant long-term savings.

For those considering buying their HVAC system outright, finding trusted local contractors, like those in FurnacePrices.ca‘s Certification program is an alternative you might consider. We’ve vetted high quality local providers so you can get free, no-obligation estimates from local HVAC professionals rated highly for their service (averaging 4.8+).

These contractors are vetted for reliability and certified to offer rebates and provide full warranty protection.

Reliance might be a suitable option if you’re looking for an alternative protection plan. Reliance’s plans are generally more basic and may come at a lower cost. Enercare, on the other hand, tends to have higher rates but offers sign-up incentives with their plans.

See our reviews of other providers like Costco and Home Depot, which both work with third-party contractors.

Frequently Asked Questions