General HVAC News, Tips & Advice

HVAC contractors are the people you turn to when your heating or air conditioning system requires service, repairs, regular maintenance, or installation.

There are lots of contractors out there offering these services, but unfortunately, they’re not all created equally. Finding a trustworthy contractor is about finding a true professional with the right training, experience, and qualifications.

Heating and cooling needs account for roughly half of what you spend on energy bills, so it’s crucial to choose a contractor who knows the ropes and can ensure you have a reliable furnace and air conditioner that operate efficiently
and optimally.

Although it can be tempting to opt for the contractor who offers the lowest price, there are more important factors to consider. Today we’ll talk about what those factors are in this step-by-step guide that will help you evaluate potential HVAC contractors.

Possible Consequences of Using an Unqualified Contractor

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Energy audits are a standard way to see how energy-efficient, airtight and well-insulated a home is. They are often done twice; once before and once after energy-reducing home improvements have been done.

A home energy audit in Canada must usually be performed by an EnerGuide energy advisor registered with Natural Resources Canada, especially when done in the context of qualifying for government rebates, like the Canada Greener Home Program.

In this guide, we’ll give you a background on home EnerGuide evaluations, how they work, the costs of one, and the situations in which Canadian homeowners should consider having them performed.

What Is an Energy Audit? (a.k.a. EnerGuide Evaluation)

An energy audit, known officially as an EnerGuide evaluation is an inspection that evaluates your home’s energy use and overall energy efficiency. These audits can help you determine where your energy losses are and give you recommendations on how you can reduce them.

One of the primary aims of an energy audit is to help you assess which retrofits, modifications, and replacements should be done to your home in order to improve its energy efficiency so you will lower your utility bills, thereby saving money in the long run.

For an accurate assessment of your house’s energy efficiency, several processes are incorporated. Typically, an audit will follow EnerGuide guidelines, conducting a blower door test, an evaluation of your home’s insulation levels and effectiveness, and a review of your HVAC (Heating, Ventilation, and Air Conditioning) equipment and water heating equipment.

How Do Energy Audits Work?

Energy audits in Canada usually entail three stages:

1. Preparation & Initial Checks

The evaluation marks the beginning of each home energy audit. It begins when the energy auditor comes to your home (or business) to discuss the process and tools involved, and ensure your home is ready for the test.

The auditor will make sure all windows and doors are shut, and that there are no holes in the building’s exterior. He will temporarily block off all the openings to the exterior like vent fans, clothes dryer and kitchen hood exhausts, and fireplaces (remove all ashes first!). He will turn off all pilot lights, so you won’t be able to shower or use your furnace, restoring the appliances to their original state at the end of the audit.

These energy experts will examine your building’s HVAC system and other appliances like your water heater, clothes washing equipment, and refrigerator, and note the model and age of each. They’ll also count the number of windows and doors and calculate the volume of space being heated and cooled.

2. Determining Airtightness

The second stage of an energy audit involves using a blower door to determine the airtightness in your house and help find air leakage. The insulation quality is also evaluated..

During the blower door test, and once all openings to the exterior are sealed, a large fan is temporarily sealed into an exterior doorway. This sucks air out of the building, depressurizing it, which allows the auditor to identify any air leaks so they can be sealed.

The total leakage score is also calculated and recorded to provide a baseline to compare with after improvements are made.

The energy auditor will also perform a thermographic scan of the structure with a high-resolution infrared camera. This allows him to see where there are air leaks, and also to evaluate the insulation within the walls, the top-level ceiling, and the bottom-level floor. He may examine attic insulation directly if the attic is easily accessible.

The advisor will additionally review and discuss electricity usage by your lighting and appliances, window efficiency, and other energy-related aspects of your house.

3. Energy Efficiency Recommendations

After completion of the audit, the energy advisor will provide a report with a list of recommendations for addressing the various issues and improving your home’s energy efficiency.

A subsequent audit may be performed at a later date to validate energy efficiency improvements.

After the energy auditor has evaluated electricity use in your home, he’ll issue an EnerGuide label provided by Natural Resources Canada that gives your home a rating. The lower your score, the better your home’s energy efficiency levels. The label contains useful information about your home’s amount of energy use and greenhouse gas emissions, as well as where the energy is used.

You’ll also get a Homeowner Information Sheet and a Renovation Upgrade Report to help guide you in improving your home’s energy usage.

How Much Does an Energy Audit Cost in Canada?

If you think energy audit costs are expensive, you might want to think again. Typically, an energy audit conducted by a professional should take around 3 to 5 hours, depending on the size of your house, and will cost on average between $300 and $500.

You should consider this a part of the overall investment in reducing your energy consumption and corresponding utility bills. And since audits are often a prerequisite to qualifying for most major government rebate and grant programs, they are usually quite a worthwhile investment.

In some cases, like with the Greener Home Program, a portion of the grant is meant to cover a portion or all of the cost of the pre and post-upgrade audits.

Can You DIY Your Home’s Energy Audit?

In most cases, you should hire the services of a professional energy advisor registered with Natural Resources Canada to examine your home’s energy usage.

Hiring a registered energy advisor is the best route to take, as they will provide a thorough home energy assessment as well as expert recommendations. They might also be your only option; for example, if your main reason for conducting an energy audit is to qualify for government rebates, you cannot do the audit yourself even if you want to.

That being said, as an ordinary homeowner you could attempt some of the steps of an energy audit to help guide your own DIY energy efficiency improvements, like sealing air leaks.

During a DIY ‘energy audit’, consider doing the following:

1. Find Air Leaks: You can simply feel for air leaks using your hand on a cold day, checking around windows and exterior doors or cracks, or you can use smoke from a stick of incense to detect airflow through gaps. If you encounter a leak, use caulk or weatherstripping to fix it.
   
2. Check Your Home’s Insulation: Look at the insulation in your attic if it’s accessible. Touch exterior walls in winter to see if they feel particularly cold. These areas may be good candidates for adding insulation.
   
3. Add Additional Window Sealing: Older windows can be a huge source of heat loss. Replacing them with newer high-efficiency windows is a great idea to lower energy consumption and improve the appearance of your house, but it can be expensive. You can buy various DIY weather sealing kits at a hardware store as a temporary solution.
   
4. Check Your Lightbulbs: Switching older lights to CFLs or especially LEDs will lower energy consumption and thus help you save money on energy bills. CFLs and LEDs also come with a longer lifespan.
   
5. Check Your Appliances: During your DIY energy audit, it’s imperative to check the energy efficiency of home appliances. If you discover that any are outdated and inefficient, consider ENERGY STAR®-certified replacements.
   
6. Invest in a Smart Thermostat: Smart thermostats are a low-cost investment that can easily pay for itself relatively quickly.
   
7. Check the damper on your fireplace: Make sure it seals tightly when you’re not using the fireplace.

Why You Should Conduct an Energy Audit for Your Home

Conducting an energy audit for your home gives you multiple benefits:

1. It helps guide you in improving your home’s energy efficiency.
2. This will increase the value of your home.
3. It will also help lower your energy bills.
4. It’s a great way to reduce your carbon footprint.
5. It gives you access to rebate programs that can offset or even entirely cover the cost of energy-saving home improvements.

The Bottom Line

Energy audits are an important tool in helping Canadian homeowners understand how to improve their home’s energy efficiency and save on their energy bills.

If you’re considering home retrofits and upgrades to lower your energy consumption, an energy audit is an essential first step. It can also help you qualify for government grants and home efficiency rebates.

While it does require an investment of your time and money, a Canada energy audit performed by a registered energy advisor is a worthwhile step to any energy-efficient home improvement project.

The right furnace or air conditioner will keep your home at a comfortable temperature, keep the air in your house clean, and could even save you money on monthly energy bills. Buying and owning heating and cooling systems is a large expense and requires some work, but there are ways you can save money on your HVAC system.

On the other hand, there are some common mistakes you can make when buying, installing, and maintaining a furnace, air conditioner or boiler heating system that could end up costing you more than you need to pay, and today we’ll talk about those common mistakes and how you can avoid them.

Mistake 1: Opting for the Cheapest Unit Available

Budget is often a primary concern when upgrading a furnace or air conditioner, but you can’t base your decision on price alone.

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The rise in HVAC prices is being caused by a convergence of global factors. How COVID-19, supply chain bottlenecks, the red hot housing market, the tight labour market, and even war in Ukraine are making HVAC systems more expensive.

Understanding the rise in HVAC system pricing (along with just about everything else)

It’s hard to avoid hearing about the escalating prices of essential goods on a day-to-day basis – whenever the news is on, it seems that runaway inflation and the impact it has on consumers gets mentioned at least once.

While it’s possible to cut back on some discretionary spending to get relief from these types of increases, there are some costs that can’t be avoided – like when your heating breaks in January, or the air conditioning gives out in August.

Many types of raw materials used in construction and manufacturing have been hardest hit by the convergence of factors that are driving prices up. And the Heating, Ventilation & Air Conditioning (HVAC) sector is no exception. When frustrated Canadians are both waiting longer for their products and paying more when they finally arrive, it can feel like they are being gouged or that the industry is conspiring to squeeze a little more from us.

While simple explanations are the easiest, they’re rarely the most accurate. And that’s definitely the case when it comes to HVAC pricing and understanding the root causes of the recent increases. The reality is that multiple factors are at play, many of them directly related to the hangover from the once-in-a-century global pandemic that we are going through.

If you’re feeling the sticker shock of a recent quote that you received for your home or workplace, it may be helpful to unpack some of what has gone into the price that you saw. And why it’s likely quite a bit higher than the last time you sought out an HVAC service.

For reference, you can see the latest average furnace prices, air conditioner prices, and ductless heat pump prices in Canada.

The Big Picture: What’s Happening?

There is absolutely no question that going back over the past couple of years, HVAC pricing has gone up. This is a trend that’s observable not only in Canada, but all of North America. For example, in the United States:

• Trane Technologies’ announced increases on November 15^th 2021 of up to 12% on selected units for both their commercial and residential blocks of business. This affected many common brands such as Trane®, American Standard Heating & Air Conditioning®, Trane®/Mitsubishi Electric, RunTru®, and Ameristar®. It took effect January 1^st for residential customers and January 15^th for commercial customers. This was in addition to a 6% increase announced in April of 2021 and another 7% on August 9^th – that’s a total of three increases announced in 2021 alone.
• Lennox Industries announced three increases in approximately an 18-month period, starting with a 6% increase on residential and commercial heating and cooling products effective January 1^st, 2021. That was followed not long after by a 6-9% increase that took effect June 1^st, and more recently they announced another 9% increase as of May 2, 2022.
• AAON followed a similar pattern, with a 4% increase of June 1^st, 2021 and another 5% increase three short months later on September 1^st. The end of Q1 2022 saw a larger jump, with prices going up 7% as of March 29^th, 2022.

The story is the same here in Canada. One contractor that we work with has not only experienced delays in getting units shipped to him, but reports that Goodman and Amana have seen prices jump by about 10% over the past two years. Not as bad as some of the increases reported in the US, but that’s probably not a huge consolation to Canadians comparing pricing from several years ago to today.

Breaking Down the Factors

It would be great to point to just one factor driving these HVAC system price increases (after all, a single problem is a lot easier to fix). But with increases happening frequently and across a wide geography it is hardly a surprise that there are a lot of different reasons to consider. Let’s break down a few of the most common ones.

1. Changing Work and Travel Habits

It’s impossible to deny that our habits and patterns of behaviour changed dramatically over the last two years. It’s true many of us are starting to revert to some kind of normal, but the shifts brought about by the COVID-19 pandemic were so widespread and sudden that they were bound to have an impact.

Work-From-Home

With millions of people basically overnight going from spending Monday to Friday, 9am – 5pm outside the house at an office or work site to working from their living room, kitchen, bedroom or basement, home comfort came into much sharper focus for many. More time at home meant that people were more particular about being able to reliably control the temperature in their living space.

But it wasn’t just comfort: in the early days of working from home, nervous employees placed a premium on professionalism and their appearances – constantly sweating or shivering on Zoom calls simply wasn’t an option for people who were terrified of losing their jobs at a time of great uncertainty and upheaval. Ironically, the power has now shifted back into the hands of employees, which is a factor driving up HVAC costs that we’ll analyze a bit later.

Stay-cations & Local Travel

Given the onerous requirements of international travel in earlier days of the pandemic, as well as travel advisories that recommended against leaving the country for leisure, local vacation destinations came to see much heavier tourism than they were used to. This meant that a family accustomed to vacationing in Europe for two weeks in the summer may now be staying locally in their home province, or perhaps elsewhere in Canada. And their expectations for their holiday had not changed.

Hotels, motels and other short-term rentals that may have previously had lots of time to manage upkeep and maintenance were under great pressure – breakdowns in heating and cooling systems needed to be repaired more urgently and in greater number than previously, which put a lot of strain on HVAC companies and supply chains.

Supply Chain Bottlenecks

Another impact of the COVID-19 pandemic has been bottlenecks in the supply chain. Basically, these bottlenecks create one or more pain points that slow down or outright stop the delivery of both raw materials and finished product on the path from vendor to purchaser or end user.

It’s certainly true that not all of these bottlenecks are caused directly by COVID-19 viral transmission, though workplace infection outbreaks in manufacturing and warehousing settings did not help. But most do in some way or another trace their origins to shifts in consumer and business behaviour related to the pandemic.

Survival of the Fittest (and Richest)

It’s not a surprise that early in a global pandemic of historic proportions cash quickly became King. Vendors who could afford to sometimes were able to pay more to get their goods first. This not only created hiccups and bottlenecks in the delivery of goods to other vendors, but had the ripple effect of driving up prices across the board.

Furthermore, supply chain disruptions and delays led to many companies placing even larger orders for fear of running out of key equipment, and thus contributing to making the situation worse.

An Auto-Crunch

A lot of people are familiar with the difficulty in ordering car parts, and especially new cars. A shortage of semi-conductors is putting tremendous pressure on car manufacturers to meet customer demand. And it is having the spin-off effect described above. This serves to monopolize supply chain links for highly technical materials, like those that go into HVAC products, as well as driving up prices for them.

Global (and Local) Price Pressures

A lot of the factors examined so far hint at the fact that prices for many things have gone up across the board. But beyond behavioural changes, there are more tangible and resources-driven reasons for the increase in prices.

Raw Material Costs – Including Fuel

If you were on a deck one of the past couple of summers, you may have heard someone joke that the property owner could retire from the proceeds of tearing it down and selling the lumber.

In fact, in some rural communities driven by seasonal construction, there were wait times of many months to build items like decks. And if the lumber ever did arrive, it was vastly more costly than even a few short years ago.

In fact, by some statistics, at various times in the recent past commodity prices have been more than 20% higher when comparing year-to-year. That’s a large enough increase that it most definitely factors into the HVAC price increases we have all seen.

And who could forget fuel costs? That feeling of dread that you get approaching the gas station lately is not just hitting your own pocketbook, it’s being felt by manufacturers, shippers, suppliers and tradespeople too. Unfortunately, none of them are in a position to absorb the cost, so it gets passed onto you in the final price that you pay for your HVAC purchase or repair work.

War in Ukraine

Russia’s recent invasion of Ukraine is by most estimates the largest military conflict in Europe since the end of the Second World War.

It has infused all kinds of geopolitical complications into the supply chain that are hard to understand and even harder to predict the impact of – from sanctions on certain companies to efforts to divest of Russian oil. There’s no question that conflict in Ukraine has exacerbated the supply and price pressures that may affect – even if only indirectly – HVAC system availability and cost.

Real Estate Wildfire

If it seems like absolutely everything is going up, that’s probably because it is – especially when you’re talking about a white-hot sector like real estate. Despite some signs of cooling in some markets, real estate prices have absolutely run away over the past few years. This has shifted consumer behaviour in a way that directly affects demand for HVAC systems.

Buying & Renovating

One of the consequences of sky high real estate prices is that many buyers can no longer afford to consider buying a home with perfect amenities. For a lot of people it makes sense to buy an older or less maintained property and renovate or upgrade certain parts of it. This means that HVAC systems which may have been neglected by sellers who knew they were likely to be moving soon get replaced by the new owners once they move in. In really hot real estate markets like Toronto, it’s common for buyers to place offers without any conditions (such as a home inspection) – this makes the discovery of big problems, like in the heating or cooling system, more likely and makes fixing them more urgent. When this happens on a large scale, it places strain on the overall HVAC supply chain and causes price pressure.

Staying & Renovating

The flip side of this phenomenon is that some people who were considering moving (and thus maybe neglecting or putting off HVAC system repairs or upgrades) decided that the price of the market is such that they are going to stay put for longer than they initially thought. This means that an HVAC upgrade which seemed optional when they planned to be leaving within months is a lot more important – especially if they realize that the depths of winter or the peak of summer is right around the corner.

The X-Factor: Labour Affects Everything

Another area where costs are increasing almost uniformly across the board is labour, and it touches every part of the HVAC supply chain. Like fuel, labour is something that employers simply cannot do without, and the increases are too steep for them to not be passed on to consumers in some way.

This may benefit you if you have recently changed jobs for higher wages, as many have, but you are probably seeing the consequences of others doing the same in the cost of the goods and services you buy on a day-to-day basis.

There are several pieces to escalating labour costs that are worth considering. First of all, many places are experiencing an overall shortage of workers – this is true across sectors, although the retail and service industries have been hit particularly hard. This in turn requires those employers to offer even more money to fill low-skill roles that previously may have only paid minimum wage, which in turn pushes wages up for higher skill roles – why would someone work with dangerous or heavy machinery when they could make close to the same amount of money doing less demanding work?

You can be certain that the workers who assemble, install and service HVAC systems were not low wage to begin with.

This is another area where COVID-19 plays a significant, though indirect, role. The widespread adoption of work from home has made many people realize that they simply do not want to commute, and won’t work in jobs that may be unsafe or low paying. Many jobs can now be done fully from home – even low-skill call centre or customer service jobs – and those who are determined to find remote work leave a significant gap in the in-person workforce, which their former employers need to pay even more to fill.

Multiple Components Shaping Your HVAC Quote

Perhaps the most important thing to keep in mind the next time that you get a quote for an HVAC system is that the cost is made up of multiple components and factors. We have outlined some of them here individually, but to fully understand them in context it is helpful to think about how the HVAC supply chain works from start to finish.

Raw materials are extracted and assembled. Increasing commodity prices as well as a shortage of the highly skilled labour that is capable of doing that work places multiple pressures on this initial part of the supply chain journey. Then, the raw materials are assembled into HVAC parts or complete units, and shipped to large distributors or smaller regional distribution channels.

Delays for specific technical components can slow down the whole process and push up the price of units once they are completed and ready for sale. Then complete units are sold to HVAC contractors, who in turn sell them to the end customer (you). The contractor has already absorbed all of the price increases mentioned earlier, in addition to having their own escalating fuel and labour costs to manage and factor into the final price that they quote for you.

Although I think by now you are starting to see how the larger picture of the HVAC supply chain shapes the price you ultimately pay, there are even more considerations that we haven’t touched on yet. With the price of absolutely everything going up, your HVAC contractor likely has additional in-house costs that are increasing for them which are completely unrelated to the HVAC supply chain process.

Examples could include the price that they pay their in office administrator, who may be demanding higher wages or the flexibility to work from home, or an external marketing contractor whose prices are also going up. Even the cost of the office cleaners and other vendors that your HVAC contracting company uses helps shape the final price that you see.

Supply Chain Explained: How Big Players Make it Harder for Small & Medium Sized Contractors

Nobody is just taking on these price increases out of the goodness of their heart. All of the actors in the HVAC supply chain are thinking about how to minimize their exposure to these pressures and best continue the level of service that their customers expect of them.

One way that this happens is when larger distributors, who have deep commercial relationships and lots of cash to work with, buy up even more units up-front than they would in normal times. This allows them to offer greater predictability to their customers, but makes it even harder for small and medium sized suppliers to fill their orders. This has the effect of increasing wait times for some consumers, and certainly helps to push up prices as the little fish scramble to compete with the big guys.

Heat Waves & Actual Wildfires (Not just the Real Estate Kind!)

Earlier, we talked about the role that urgency plays in exacerbating existing pressures on HVAC prices. Indeed, with more people staying home or vacationing locally, service providers may be getting greater demand and pressure from their existing customers to fill service and repair requests.

But there is another thing that adds considerable time sensitivity to HVAC needs right now – the pace of climate change and the extreme weather events that many parts of North America are seeing. Who could forget the horrific scenes of British Columbia residents in places such as the Okanagan Valley fleeing their homes, flames engulfing the highway behind them?

The wildfires are a symptom of the underlying climate trends that are leading to record-setting heat waves like the ones that hit many parts of Canada and the United States last year. Alberta and British Columbia in particular had unusually hot stretches of weather that led to a massive surge in demand for air conditioning systems, causing shortages and price increases both locally and across the Canadian market.

These record-setting extreme heat events happening in many places causes the demand on cooling systems to swell even higher than it typically does in summer. With many of the other pressures already outlined here still at play, adding in the heat makes for the perfect storm for further price pressures.

With our globally interconnected supply chain, we also have to think about what is happening elsewhere. There were some reports that parts of India reached temperatures of 140 degrees Fahrenheit or 60 degrees Celsius recently. With those kinds of events happening more often and in more places, global HVAC supply chains feel the strain locally.

Looking Ahead – Inflation and HVAC Pricing

Unfortunately for those looking for some clarity as to where HVAC prices may be going over the next little while, unless you happen to own a crystal ball there are few definite answers.

It is clear from the actions and words of central banks that inflation is a problem on governments’ radars – it could soon become an even bigger political problem for politicians, resulting in stronger measures. Interest rate hikes are the most obvious lever available to policy makers, and while they could put a serious damper on housing prices they may yet help to slow down inflation.

A cooler housing market might scare Canadians who have bought homes and investment properties recently, but it can actually positively impact HVAC prices in one main way. With people harder pressed to afford the home they want, and stretching their monthly budgets to make home purchases work, large upgrades to amenities such as HVAC systems may become a secondary priority. This could help to relieve the extreme demand on contractors and suppliers right now.

And while Canadian tourist destinations will always be busy, with many of us slowly returning to more regular global travel, our local attractions like motels, cottages and cabin retreats could face a little bit less pressure than they have over the past two years of limited international travel. This could in turn give suppliers a bit of a chance to catch their breath.

That said, there is no magic solution. Some continued inflation is probably still baked in for the next little while, which means that further HVAC price increases are still possible. Hopefully the factors mentioned above will gradually make those increases become smaller and less frequent.

The bottom line? Next time your HVAC contractor calls with a quote that’s much higher than you expected, catch your breath before responding in haste – remember, they are not any happier about it than you are, and much of it is well beyond their control.

HVAC (heating, ventilation, and air conditioning) systems are an essential part of modern homes and play an important role all year round. They are responsible for the regulation of airflow, heat, air conditioning, and ventilation within a property and help to control the climate. HVAC professionals are an important part of keeping them running smoothly.

While dependent on the brand, level of maintenance, usage, and other factors, the average lifespan for an HVAC is 15 to 25 years. Your choice of HVAC professional to install, repair, and service your system will also play an important role in its lifespan, efficiency, and performance.

Here at FurnacePrices.ca, we are dedicated to helping Canadian homeowners to make informed decisions when upgrading or repairing their HVAC systems. In this blog post, we will highlight 6 important questions that you should ask before hiring an HVAC contractor.

Hiring experienced and reliable HVAC contractors helps to ensure that your HVAC system will perform optimally and will be less prone to unexpected and frustrating breakdowns. Let’s get started.

1. May I See Your HVAC Contractor’s License?

In Canada, HVAC contractors have a requirement to be fully certified by a reliable training organisation. While this is the case, the reality is that there are contractors working in Canada today without the necessary license.

Whether you are hiring a contractor for installation, repair, or service works, it is essential that you see proof of their relevant license. Not only is it the law to have a license, but it is also a sign that the contractor is qualified and competent within their work.

You should never consider hiring an HVAC company that is not willing to show proof of licensure.

2. May I See Details of Your Liability Insurance?

Liability insurance provides coverage that protects contractors as well as third-party hires in the case of mistakes and errors made while working on a project. If you hire a contractor that lacks proper insurance, you run the risk of being liable for any issues during the project. These may include property damage and on-the-job injuries.

When you hire a contractor that has the appropriate liability insurance, you will be able to rest assured that their insurance assumes the covered risks. As with the above point, never hire a contractor that is unwilling to discuss their insurance coverage.

3. May I See a List of References?

Checking the references of an HVAC contractor is another important step before hiring. It is a useful method of ensuring that your chosen contractor will be able to get the job done and has the necessary experience and ability. By talking to other homeowners, you will be able to feel more confident in choosing a contractor. 

Questions that you should ask references include:

• What work did the contractor perform?
• Did they provide a clear estimate that explained the cost?
• Did they stay on budget? (if not, why not?)
• Did they prepare and show you a work schedule?
• Were they punctual in their work?
• Were there any delays? (if so, why?)
• Were they communicative and open to answering questions?
• Would you hire them again?

Ultimately, the last question is what really matters. If a past client is sufficiently happy with their level of work and would be happy to hire them again, that is a positive sign. If they wouldn’t, this could be a major red flag.

4. Can I Have Your Opinion?

HVAC systems can be complicated and for people who are not experts, it can be difficult to understand the nature and extent of the issue when it comes to repairs. By asking for their opinion on what is actually wrong with your current HVAC system, you will also be able to gauge their level of expertise and credibility.

They will then be able to advise you on the most appropriate next step. This could be to repair the existing system or purchase a new system. In the case of a new system, they will be able to advise on the best option for your home depending on size, usage, budget, and other factors.

5. What Brands Do You Recommend, And Why?

If you are opting for a new HVAC system, it can be tricky to know which brand to choose. One helpful feature here is the SEER rating, which stands for seasonal energy efficiency ratio, which applies to air conditioning systems. In simple terms, the higher an HVAC system’s SEER rating, the more efficient it will be.

Common SEER ratings for air conditioners in Canada are between 13 and 20 SEER, although higher-end models common in warmer climates can go upwards of 26 SEER.

Furnaces meanwhile have an AFUE or Annual Fuel Utilization Efficiency rating. In Canada, modern furnaces will typically be in the 95% to 99% AFUE, although older models may be as low as 80 AFUE or lower.

HVAC companies will have their preferred brands and will be able to advise on which one is more suitable for your home.

Browse our Top Rated Furnaces and Top Rated Central Air Conditioners.

6. How Soon Can You Start Work?

Many HVAC companies are available for 24/7 emergency repair, which may be preferable to you given the importance of HVAC systems to homes.

If you are not in need of emergency work, it’s still important to have your chosen contractor commit to a set schedule. You may wish to draw up a written contract that outlines the start date and expected completion time, as well as other details about the project.

Keep in mind that availability often fluctuates throughout the year based on seasonal demand and other factors, like the current supply chain issues that may affect the availability of various HVAC system parts and units.

Find the Right HVAC Professional for Your Project

The above questions will help you to find a reliable and expert HVAC professional that you can trust. That is also our goal at FurnacePrices.ca. We are dedicated to helping Canadians to shop with peace of mind and save money when hiring HVAC contractors.

Thankfully, we’ve already done the tedious and time-consuming work of researching and vetting trustworthy contractors for you, with our Canadian HVAC Certification program. We check and verify over 15 different criteria, including licenses, insurance, and work history from verified customers!

More than 1 million people in Canada trust us every year when upgrading their home’s HVAC system. We help to take the confusion out of HVAC repair, installation, and maintenance.

Click here to compare quotes from certified local HVAC contractors in your area.

Furnace Pricing are one of consumers’ top concerns when replacing their old furnace or A/C. We look at the real factors that affect what you’ll pay for your new heating & cooling system.

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One of the top things homeowners want to know when they’re in the market for a new furnace or air conditioner is “what’s it gonna cost?” (Heck, there’s a reason this site is called FurnacePrices.ca!)

A new furnace or A/C is a major purchase, and it’s not something the average person buys every day, so it’s not surprising the typical homeowner isn’t sure what to expect, especially with the volume of brands and models available.

And of course, everyone wants to make sure they’re getting a good deal. That is why furnace pricing is important.

Variables Affecting Furnace Pricing of a New Furnace

Like most home renovation jobs, there are many variables that can affect the final cost, including:

• The brand you choose
• The model you choose – efficiency rating, type (single-stage, multi-stage, etc), features, and so on
• The size of the unit (depending on the layout and square footage of your home)
• Factors relating to the installation like whether you’re replacing an old unit or adding a new one, how old your current unit is and whether any venting and other upgrades are needed to meet modern building codes, whether it’s a conversion (i.e. from oil to gas, for example).
• Where you live. Different areas can vary by the number of companies in the city and how competitive it is, if you live in a more rural area and they have to travel further to service you, that may factor into the price. Local permits and regulations may also vary by municipality.
• Which company you deal with. Every company is different, and each one has their own costs, pricing structure, number of staff & overhead, and so on.

“But what’s the REAL price of the unit?”

People often want to know the “real” price of a furnace or A/C model… I can’t count the number of emails and comments we’ve received angrily exclaiming “I don’t care what the installed price is, tell me what the REAL unit price is!!”

However even “list/unit” prices are not always the same for different distributors & contractors, as these can vary based on several factors like the volume of units the company buys, and who they’re buying them from. So two HVAC contractors may in fact be paying different prices for the same unit.

And similar to car makers, furnace and A/C manufacturers typically don’t sell directly to consumers.

Different manufacturers often have different distribution structures, so a local contractor may be buying units directly from the manufacturer, or often from a large authorized regional distributor (an intermediary, basically), or in some cases, they may buy them from another dealer or contractor.

For instance, this would allow two smaller contractors to buy together and get a better unit price since the order volume is higher. Or sometimes a newer contractor might not yet be an actual ‘authorized dealer’ for a particular brand, since this process can take time depending on the brand, so they’ll temporarily buy some stock from another company.

Also this doesn’t automatically mean the largest companies will have the lowest prices because although they may buy higher volume, they also tend to have more overhead, spend more on advertising, etc. Whether the company is large or small, it’s a delicate balancing act with many factors at play.

“How much are companies making on the installation?”

Another common thing consumers want to know is how much the company or contractor is actually making on the whole deal, hoping that they’ll be able to negotiate a “fairer” price if they have this key piece of information.

“How much of the quoted price are they pocketing just for installing the unit?”

The reality is that this varies of course, but some people use 50% as a general rule of thumb, which may be accurate in some cases and wildly off in others. HOWEVER, regardless, it is important to realize that the labour portion of the cost covers many things, it is not all profit.

In addition to the company’s fixed furnace pricing costs – which they have to pay no matter what – including insurance, licensing fees, vehicles and associated costs (fuel, commercial insurance, maintenance), technician salaries, office or storage space, administrator (to help with client support, paperwork, etc), phones & utilities, advertising & marketing, and so on, the company also has to cover costs related to each install.

Beyond the cost of the unit itself, there may be a range of other parts and labour required during the installation. And good technicians are always in demand and therefore don’t work for cheap.

Every home is different, and sometimes unforeseen costs part way through the installation can eat into the company’s narrow margins and even cause the company to lose money in the end. Because a price has already been agreed upon at this point, the contractor will typically absorb this cost.

In fact, it’s not uncommon for companies to occasionally install a furnace or A/C at a price that provides virtually no profit, simply to cover their fixed costs, keep their staff paid, and keep the whole machine running, so to speak.

HVAC contractors also need to cover the cost of future servicing covered by the labour warranty

Finally, because any company worth their salt will provide some form of labour warranty, this means that they also must account for a certain number of service calls and repairs that they will have to cover the cost of.

Now I’m not suggesting that everyone in the HVAC business is living hand to mouth and barely scraping by. Well-run companies, and hard working staff can certainly earn a comfortable living.

I’m simply hoping to illustrate that the price breakdown can be more complex than it appears, and consumers should avoid the temptation of thinking that if a company paid let’s say $1500 for the unit, and quoted $3500 to the customer, that it means that they’re trying to rip you off and will be walking away laughing with $2000 of pure profit.

The pie is split up into many pieces, but this allows good companies to retain high-quality staff and cover other important costs (like insurance, licensing, etc) so that they can deliver top notch service, good ongoing support – in short, heating & cooling solutions that Canadians and their families can depend on.

That being said, there are certainly companies out there who will charge whatever they can get away with, so this highlights the importance of dealing with reputable companies, with fair and transparent pricing.

Why looking for the absolute lowest price is not always the best course of action

Beware of really low furnace pricing…

• Especially suspiciously low ‘advertised furnace prices’. Certain companies may advertise very low prices, but keep in mind the actual price you get quoted will almost certainly be different. Anyone can advertise “Lennox furnaces for $1800” but in all likelihood, prices like these – if actually available at all – are only for the most basic of installations, on a low end unit, and do not factor in added costs that are likely to appear by the time you get the actual estimate.
• Or these furnace prices may be factoring in government or utility company rebates that you may or may not qualify for, and in any case will be applied for and reimbursed after the installation.
• All this means is that you should take advertised prices with a grain of salt, since you’ll virtually never get a firm price until a company can actually do an in-home estimate to assess the labour and parts required for your particular home. If you saw a home renovations company advertising a kitchen makeover for $5,000, it would be obvious that the final price would vary based on many things. Upgrading your heating and cooling system is no different.
• If a price is very low, will the company spend the added time necessary to deliver quality workmanship, which is crucial to a reliable and long-lasting system? If a company is offering prices that seem too good to be true or are well below the norm, ask yourself how they’re making that profitable… are they cramming in more jobs a day than usual to make it viable, overworking their installers, or using cheaper and less-experienced technicians, for instance?
• Are they using cheaper, lower quality secondary components, or a used or refurbished unit? So for example, even though the main unit is supposed to be 98% AFUE, because it’s paired with a less efficient coil, the true efficiency may be lower.
• Is this company reliable? Are they fully insured, and fully licensed? These things cost money… there’s a reason established companies have somewhat higher prices. Will they be there to help if there’s an issue or a service call is required in mid-January?
• Is it some guy working out of his car? Hey, everyone’s gotta start somewhere but just be aware that you typically get what you pay for.

The bottom line is that like any home contracting job, the cost of upgrading your heating & cooling system can vary considerably based on your home, your current system, what your needs are, what you buy, and who you deal with. Always consider furnace pricing when choosing a new unit.

It’s natural to want to make sure you’re not getting ripped off, and get your money’s worth. Unfortunately, no one on the internet is going to be able to give firm and accurate prices without having a professional conduct an in-home estimate.

This is why we’ve partnered with reputable local distributors and contractors to provide free quotes to Canadian homeowners.

Get a free custom price estimate now!

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Simon Bernath

Founder of FurnacePrices.ca

During his years of working closely with HVAC professionals, Simon has gotten a unique inside look at how the industry operates, allowing him to share this unique perspective to help Canadians make informed buying decisions when replacing their heating & cooling systems.

 

Are online reviews really the best way to evaluate and choose a local heating & cooling company to replace your furnace or air conditioner? Find out below.

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Online business reviews have become the go-to way for consumers to choose which restaurants to eat at, where to get their car repaired, and of course, who to call when they need to upgrade their furnace or central air conditioner.

Customer reviews are great because you get to hear firsthand experiences from real people who have direct experience with local businesses in your area.

Take advantage of the wisdom of the crowd in an instant, right on your smartphone! But…

Unfortunately, this utopian vision is not always exactly how things end up working in reality.

Don’t get me wrong, customer reviews do have value when evaluating a local business’ services, and there is certainly nothing wrong with checking out customer feedback on popular directories and review aggregators. We all do it.

But let’s look at some reasons why, at least when it comes to heating & cooling contractors, simply taking a glance at the average star rating and making your decision based exclusively on that might not always be the best strategy, and why it’s often best to consider additional factors in your research.

Any time you’re doing work on your house, especially when it involves an investment of thousands of dollars into a system you’ll depend on to keep your family warm for years to come, choosing the right company to deal with is important. After all, you want to make sure the company will not only do a good job, but be there in case there are problems down the line (i.e. an emergency service call in the dead of winter!)

6 Reasons Why Local Business Reviews Can be Flawed

…and shouldn’t be your only way of evaluating HVAC contractors)

From the CBC: Black market in Google reviews means you can’t believe everything you read

Obviously this doesn’t mean Google reviews are wrong or should be totally disregarded… just that it’s worth considering a range of evaluation criteria and sources rather than just glancing at the star rating.

1) Review scores can be somewhat misleading 

Depending on how they’re weighted. E.g. take a business with three 5-star business reviews vs. a business with dozens of 4 and 5-star reviews, and maybe even a couple less positive reviews.

‘Company 1’ has a “5-star rating”, ‘Company 2’ has a “4.5-star rating”, which one should you put more weight in? Should you discount the second company because their average is lower or they have a couple of bad reviews, despite the fact that they clearly have a large volume of happy customers and more customers overall?

2) Business reviews can often be biased

Reviews are often left by friends and relatives, fake accounts, or even the company’s own employees… or of course competitors.

Sure, many reviews are legitimate but it’s also hardly difficult to purchase fake online reviews. Anyone who has spent any amount of time on popular social media sites and apps like YouTube, Facebook, or Instagram knows how common bots and spam are.

Online business reviews are no different… they’re a constant game of cat and mouse between the platforms and the spammers.

3) Reviews might be left shortly after installation and may not accurately reflect the quality of the workmanship 

“They were very polite and friendly”… that’s good to hear but that really doesn’t speak to the quality of the service from a technical perspective (something ordinary homeowners may not have the technical know-how to properly evaluate).

Or about the quality and responsiveness of the company’s ongoing support months or years later. How will the furnace actually hold up after a winter or two?

On that note, it can sometimes be difficult to separate the PRODUCT review (i.e. furnace/AC brand/model) from the SERVICE review (installation, sizing, workmanship, customer service and ongoing support).

Also read:

The TRUTH About Online Furnace & Air Conditioner Reviews – Should You Trust Them?

The TRUTH About Furnace & Air Conditioner Reliability

4) Customers may often be prodded or incentivized to leave reviews

Which can affect how unbiased they are. A study by Cornell University (warning: PDF) found not only that fake reviews are fairly prevalent but also that humans are not very good at spotting them.

5) Reviews are not necessarily a good representative sample

For instance, people are often much more likely to share a bad experience than a positive one, meaning a few unhappy customers may give a bad impression of a business, while many of their customers may have quietly enjoyed their experience, but simply never bothered to share it online.

6) There is no clear uniform standard for exactly how to leave a review

People often vary widely in opinions, interpretations, temperament, etc… reviews provide little context, and generally don’t account for the actual reviewer’s personal disposition and expectations (maybe they were having a bad day).

We’ve seen people leave a 1-star review because they called a company to request a quote (at the height of busy A/C season, no less) and felt they hadn’t been called back quickly enough, despite receiving a call back the very same day! We’ve seen a customer leave a 1-star review because the company didn’t accept their preferred credit card!

Sure, not being able to pay with the credit card that gives you the most points is mildly annoying or not getting a prompt call back, especially when you’re sweating through your shirt… but is it really fair to declare that company basically the worst HVAC company you could ever encounter?

And of course, it’s relatively easy to buy fake reviews… just Google “buy fake reviews” and in seconds you can easily find a bevy of services offering phony reviews for a few bucks.

Two more trustworthy sources on the topic from Time Magazine, and the Journal of Consumer Research:

• 9 Reasons You Shouldn’t Trust Online Reviews (Time Magazine)
• “Consumers’ trust in the average user rating as a cue for objective quality appears to be based on an “illusion of validity.” (Journal of Consumer Research)

So, does this mean you should just ignore online reviews and instead ‘throw darts at a map’ to choose an HVAC contractor to deal with? Of course not…

What to look for when choosing a heating & cooling contractor

Business reviews are a piece of the puzzle sure, but there are a number of other important factors that savvy homeowners should consider before shelling out thousands of dollars to purchase a new furnace or A/C, including that a local HVAC contractor:

• Has no outstanding complaints and unresolved disputes
• Has a good reputation and track record
• Ideally has been in business for at least a few years (not crucial obviously, everyone has to start somewhere! And new companies may be extra motivated to leave a good impression)
• Is fully insured and holds all appropriate licenses
• Follows up on company promises, has accurate pricing in ads (no hidden extras)
• Has fair and competitive pricing
• Offers competitive warranty coverage and solid guarantees on labour & installation
• Hires only certified technicians and support staff, and provides adequate training
• Has good turnaround time and responsiveness, which shows good management, organization, that the company has adequate staff and resources

Now, I know what you might be thinking… “how can I possibly evaluate all these criteria for every HVAC company in my area??”

Well trust me, I’m well aware that most people have better things to do than cross-examine potential HVAC contractors just to get their furnace replaced.

That’s why FurnacePrices.ca has taken the lead, offering heating & cooling companies the chance to complete our independent certification, which looks at a range of criteria, including how long the company has been in business, do they have proof of insurance, valid & up-to-date licensing, a history of good performance and overall positive feedback, and so on.

Learn more about our Certified HVAC Contractors >>

This helps bring more clarity and transparency to the shopping experience, helps Canadian homeowners make an informed purchasing decision, and helps local heating & cooling companies connect with and build trust with potential customers.

(In the interest of transparency, FurnacePrices.ca does earn a membership fee from some of these companies for referring quote requests and sharing their current heating & cooling deals and promotions (hey, writers, staff, and web hosting aren’t cheap!) but we don’t earn a commission on sales, and all companies have to pass the certification regardless.)

Shop Local – Compare Quotes from Certified Local HVAC Contractors

This website was founded to create a truly Canadian source of information that homeowners can trust, and that will always be our #1 goal.

So, looking to upgrade your heating & cooling system? 

Get a free quote from one of our Certified Local Partners here.

And if not, no hard feelings! The information on this website is free for anyone to consult, and you’re welcome to deal with whichever heating & cooling contractor you wish. We’ll be happy as long as people keep finding our site useful and helpful!

Simon Bernath

Founder of FurnacePrices.ca

During his years of working closely with HVAC professionals, Simon has gotten a unique inside look at how the industry operates, allowing him to share this unique perspective to help Canadians make informed buying decisions when replacing their heating & cooling systems.

 

In the world of heating and air conditioning systems, energy efficiency is a crucial factor. Consumers often rely on various metrics to gauge the efficiency of these systems. Two metrics for heat pumps are SEER and SEER2 ratings.

In this comprehensive guide, we will explore the differences between SEER and SEER2, how they are calculated, and answer some frequently asked questions to help you make informed decisions when it comes to choosing a heat pump.

What Is SEER Rating?

SEER stands for Seasonal Energy Efficiency Ratio, and it’s a metric used to measure the efficiency of air conditioning systems. Essentially, SEER calculates the cooling output of an air conditioner divided by the total electric energy used.

This ratio provides an estimate of how efficiently a heat pump will work over the entire cooling season. The higher the SEER rating, the more efficient the system is at converting electricity into cooling.

What Is SEER2 Rating?

SEER2, on the other hand, is a relatively new rating system that aims to provide a more accurate representation of energy efficiency in HVAC systems. It is also known as the Seasonal Energy Efficiency Ratio 2.

Unlike the original SEER, SEER2 takes into account a wider range of operating conditions, including part-load performance and seasonal variations. This means that SEER2 provides a more comprehensive assessment of an air conditioner or heat pump’s energy efficiency.

What is a good SEER2 rating? The minimum rating allowed is 13.4 SEER2 (14.0 SEER) for air conditioners, so anything above that is good. The higher, the better—it means increased energy efficiency and decreased operating costs. See the table below for more information.

Is SEER Rating Being Phased Out?

SEER2 is a required metric for air conditioning systems as of January 1, 2023. The US Department of Energy has determined that SEER2 is better at reflecting the performance of an AC system, and Canada is adopting these requirements. However, the SEER rating is still essential, and requirements for minimum SEER ratings are being increased.

Does SEER2 really matter?

Absolutely, SEER2 matters when it comes to selecting the best air conditioning system. A higher SEER2 rating indicates a more energy-efficient system, which can lead to lower energy bills and reduced environmental impact. While systems with higher SEER2 ratings may have a higher upfront cost, the long-term savings on energy bills often make them a smart investment.

How is SEER2 Calculated?

SEER2 is calculated using a more complex and comprehensive method compared to the original SEER rating. It takes into account multiple variables, including part-load performance, which is crucial for systems that don’t run at full capacity all the time. The calculation involves simulating a range of real-world conditions, which makes SEER2 rating a more accurate representation of a system’s efficiency in various situations.

SEER vs SEER2: What is the Difference?

The primary difference between SEER and SEER2 is the scope of their calculations. SEER is a basic measure that focuses on full-load performance, while SEER2 provides a more in-depth analysis, factoring in part-load performance and seasonal variations. In essence, SEER2 gives a more comprehensive measure of an HVAC system’s efficiency.

Here’s a table with the differences in the new requirements:

SEER vs SEER2 Calculations: What is The Difference?

SEER and SEER2 calculations differ in their approach. SEER2 takes a more holistic view of an air conditioner or heat pump’s efficiency by considering a broader range of operating conditions. SEER, on the other hand, focuses on full-load conditions. This makes SEER2 a more reliable metric for consumers who want a complete understanding of their system’s efficiency.

SEER2 Regional Differences

SEER2 ratings may vary by region due to differences in climate and seasonal conditions. Some regions may require higher SEER2 ratings to account for extreme weather conditions, while milder regions may have more lenient requirements. It’s essential to be aware of the specific SEER2 requirements in your area to make an informed purchase.

Is A Higher SEER2 Rating Worth It?

Whether a higher SEER2 rating is worth it depends on your specific circumstances. In regions with harsher climates, a higher SEER2 rating can lead to significant energy savings over time. However, if you live in a milder climate, the additional cost of a very high SEER2 system might not provide substantial returns on investment.

Minimum SEER Rating By State (2023)

The minimum SEER rating required by U.S. state can vary, and it’s important to be aware of these requirements when purchasing an HVAC system. Regulations can change over time, so it’s essential to check with your local authorities or HVAC professionals for the most up-to-date information on SEER requirements in your area.

Frequently Asked Questions

Imagine living in a bustling city and waking up to find the skies masked with a murky haze.

That’s the reality for approximately 87 million Americans, all facing the repercussions of Canadian wildfire smoke that ignited earlier this season.

A wildfire is an uncontrolled and rapidly spreading fire in vegetation, forests, grasslands, or other wild areas.

Wildfires can impact the air we breathe in our neighborhoods, even if they’re miles away. Even if it looks clear outside, it doesn’t mean the air is clean.

So, let’s talk about some straightforward steps to keep our lungs happy and our families safe.

Key Takeaways

• Severity of Canadian Wildfires: In 2023, over 4,100 fires burned roughly 38,610 square miles in Canada, affecting the air quality for millions, including Americans.
• Health Risks: Inhalation of wildfire smoke, a mix of harmful gases and particles, can lead to a range of symptoms, from mild irritations to severe respiratory emergencies.
• Preparation and Protection: Stay informed using reliable sources like airnow.gov and the FireWork system.
• Limit Indoor Pollutants: Avoid smoking indoors, frying food, using gas stoves, burning candles, and using air fresheners.
• Use a Portable Air Cleaner: Ensure the cleaner is ozone-free and contains a High-Efficiency Particulate Air (HEPA) filter.
• Ensure Good Air Quality: If the air indoors is compromised, consider seeking shelter elsewhere.

About Wildfire Smoke Events in Canada

As per the Canadian Interagency Forest Fire Centre, over 880 fires are burning nationwide. Out of which, 580 wildfires are deemed “out of control”.

The center reported over 4,100 fires in 2023, scorching approximately 10 million hectares (around 38,610 square miles) of land.

Canadian wildfire season typically runs from early April to late October. However, Canada doesn’t experience such severe wildfires at this time of year.

But, the ongoing climate crisis is leading to increased average temperatures, limited rainfall, and dry forests. Human activities, such as deforestation and burning fossil fuels, also contribute heavily to this factor.

Where to Find Reliable Information About Wildfire Canada Conditions

Here’s a list of reputable places to find reliable information about wildfire Canada conditions:

1. Government and Provincial Agencies:

Canada:

• Natural Resources Canada: They provide comprehensive fire maps, current wildfire situations, and forest fire danger ratings.
• Provincial Websites: Many provinces, like British Columbia’s BC Wildfire Service or Alberta’s Wildfire Dashboard, offer real-time information on wildfire statuses within their jurisdictions.

U.S.:

• Incident Information System (InciWeb): A U.S. interagency system that provides detailed information about wildfires, prescribed burns, and other fire-related incidents.
• National Interagency Fire Center (NIFC): This site gives an overview of the total fire situation across the U.S.

2. Mobile Apps

• Fireguard Wildfire Tracker: Real-time tracking of wildfire locations and progression in the US and Canada.
• IQAir AirVisual | AirQuality: While primarily an air quality monitoring app, it provides valuable insights into areas affected by wildfire smoke.

Wildfire Map Canada

To view Canada’s latest wildfire smoke forecast map, visit the Government of Canada’s FireWork system here.

The FireWork system is an innovative air quality prediction tool that provides real-time insights into how wildfire smoke is poised to drift across North America.

Forecasting these patterns for the upcoming 72 hours allows residents to prepare and adjust their activities accordingly.

Symptoms of Wildfire Smoke Exposure

Here are the symptoms of wildfire smoke exposure categorized according to seriousness:

Mild or Common Symptoms

• Scratchy throat or irritation
• Coughing
• Shortness of breath, especially during light physical activity
• Stinging eyes
• Runny nose
• Mild headache
• Tiredness or fatigue
• Nausea

These symptoms can usually be handled without seeking medical treatment. Consider seeking medical advice if symptoms persist or worsen.

Serious Symptoms

• Prolonged coughing spells
• Increased shortness of breath or difficulty breathing
• Chest pain or tightness
• Palpitations or rapid heartbeat
• Wheezing or audible whistling sound when breathing
• Dizziness or lightheadedness
• Fatigue that doesn’t improve with rest
• Vomiting

If you have any of these symptoms, consult a healthcare professional or seek immediate medical care.

Emergency Symptoms (Seek immediate medical attention)

• Difficulty breathing or shortness of breath at rest
• Blue or gray lips or fingernails
• Sharp or crushing chest pain
• Confusion or disorientation
• Sudden onset of severe fatigue or weakness
• Fainting or loss of consciousness

Dial emergency services (911) immediately and try to move to a cleaner air environment while waiting for assistance.

Wildfire Smoke Health Effects

Wildfire smoke is a complex mixture of gases and fine particles produced when wood and other organic materials burn. Inhaling these substances can pose serious health risks, particularly in vulnerable populations.

Continuous exposure to wildfire smoke can lead to a reduction in lung function.

A common misconception is that since woodsmoke comes from trees, a natural source, it should be harmless. However, its association with inducing asthma and exacerbating heart diseases is well documented.

The Air Quality Index (AQI) is a tool that measures the levels of pollutants in the air. It provides a number between 0 to 500 to represent the air quality, with higher numbers indicating more polluted air. An AQI reading over 100 is considered unhealthy.

When the AQI surpasses 301, the air is deemed hazardous. Everyone, regardless of age or health status, may be adversely affected at this level.

Who Is Most at Risk of the Effects of Wildfire Smoke

• People with underlying lung conditions
• Individuals with heart conditions
• Those suffering from asthma
• Individuals with chronic obstructive pulmonary disease (COPD)
• Babies and young children
• Older adults
• Pregnant women
• People who smoke
• People who work outdoors
• People involved in strenuous outdoor exercise
• Individuals with diabetes

Preparing for Wildfire Smoke Events

Wildfire smoke events are unpredictable, rapidly changing scenarios that demand foresight and preparedness. Here are some essential steps to ensure you and your loved ones are well-prepared during wildfire smoke in Canada:

Checklist for Wildfire Smoke Season Preparedness

Medical Preparedness

Here are steps and considerations to help you safeguard your health during wildfire seasons:

• Ensure you have at least a two-week supply of all essential medications (prescribed drugs + OTC medicines).
• For those who rely on medical equipment such as nebulizers, blood pressure monitors, or oxygen concentrators, it’s essential to have backup power options like batteries.
• Invest in N95 masks or respirators that can filter out fine particles from smoke. Regular surgical or cloth masks won’t offer the same level of protection.
• Keep a comprehensive first aid kit including bandages, antiseptics, pain relievers, burn ointment, and other necessary supplies.
• Wildfires can be traumatic. Acknowledge and address feelings of stress or anxiety.

Protecting Your Indoor Air

Here’s how to shield your indoor environment against the raging wildfire smoke:.

• Avoid smoking indoors, burning candles, frying food, or using gas stoves.
• Keep the humidity levels between 30 and 50%.
• Avoid spraying air fresheners.
• Do not use a Vacuum cleaner without a HEPA filter.
• If you don’t have air conditioning and it’s too hot indoors with windows closed, seek alternate shelter.
• If you’re driving a vehicle, keep its windows and vents closed and use the AC in recirculate mode. Try to drive slower in smoky conditions.

If indoor air quality becomes compromised and you cannot improve it, consider temporarily relocating to a community center, a friend’s house, or any other location with better air quality.

Keep Wildfire Smoke Out

There are three ways through which wildfire smoke can enter your house:

1. Through open windows and doors (natural ventilation)

Keep windows and doors closed during smoky conditions. Use portable or central air conditioners set to recirculate mode to maintain cooler indoor temperatures.

2. Through mechanical ventilation devices (e.g., bathroom or kitchen fans, HVAC systems with fresh air intake).

Temporarily turn off ventilation systems that intake fresh air. Ensure exhaust fans are only operated when necessary and that HVAC systems have installed high-efficiency particulate air (HEPA) filters.

3. Through small gaps like cracks, joints, and around closed windows and doors (infiltration).

Seal off gaps, cracks, and openings in the home using weather stripping, caulk, or other appropriate sealants. Consider using draft stoppers for doors.

Use a Portable Air Cleaner

Portable air cleaners, also known as air purifiers, remove particles from the air, including those from wildfire smoke. When buying a portable air cleaner, ensure it’s ozone-free and has a High-Efficiency Particulate Air (HEPA) filter.

Place the air cleaner in your designated ‘clean room’ and use it with a central air system for the best results.

Note: Air purifiers can’t remove gases like carbon monoxide or formaldehyde.

Drink Plenty of Water

Make sure to drink at least 10-14 glasses a day to keep yourself hydrated. Remember to check if your water storage isn’t contaminated by wildfire smoke.

If you have inhaled wildfire smoke by chance, drink hot liquids to increase the production of mucus and saliva. This will help in getting rid of the contaminants.

Carbon Monoxide Alarm

Forest fires release a significant amount of carbon monoxide, also known as ‘silent killer’. If left unchecked, it can cause headache, fatigue, nausea, dizziness, and shortness of breath. Severe exposure can lead to unconsciousness or death.

Therefore, it’s necessary to install CO alarms on every level of your home, especially near sleeping areas.

Pollutants of Concern

Fine Particulate Matter (PM2.5):

At the heart of wildfire smoke is particle pollution, commonly called PM2.5 due to its diameter of 2.5 micrometers or less. These particles are so tiny (smaller than 0.1 microns) that many are only a fraction of your hair’s diameter (70 microns).

They penetrate deep into our lungs, causing asthma attacks, heart attacks, and strokes, sometimes even fatal. Those exposed to it reported increased respiratory issues, including coughing, wheezing, and bronchitis.

Carbon Monoxide

Besides particle pollution, wildfires unleash another silent enemy: carbon monoxide (CO). Breathing in CO hampers our body’s ability to transport oxygen, leading to symptoms like headaches, nausea, dizziness, and in severe cases, even premature death.

Carbon Dioxide

CO₂ is a primary combustion product released in vast quantities during wildfires.

While it’s a natural component of the air we breathe, it can displace oxygen in elevated concentrations, leading to an increased respiratory rate, altered consciousness, and other health impacts.

Other Pollutants

Wildfires also release a barrage of other harmful emissions, including nitrogen oxides, volatile organic compounds (VOCs), and a range of hazardous air pollutants.

Poor Air Quality Symptoms

Here are the symptoms commonly associated with poor air quality:

1. Shortness of Breath: Difficulty in breathing, especially after minimal physical exertion.
2. Persistent Cough: A dry cough that doesn’t seem to subside, often accompanied by throat irritation.
3. Wheezing: A high-pitched whistling sound when breathing, indicating inflammation or constriction of the airways.
4. Aggravated Asthma Symptoms: Increased frequency or severity of asthma attacks.
5. Chest Tightness or Pain: A feeling of pressure or discomfort in the chest, especially when breathing deeply.
6. Headaches: Persistent or severe headaches that don’t improve with over-the-counter medications.
7. Eye Irritation: Red, itchy, or watery eyes.
8. Fatigue: Feeling unusually tired or lacking energy, even without much physical activity.

For our detailed guide on it, read more.

Air Quality Tips for Dealing With Wildfire Smoke

Here are some practical air quality tips and considerations to help you deal with wildfire smoke:

Filtration Effectiveness

Consider investing in a portable air cleaner equipped with a HEPA filter for rooms where you spend the most time, like bedrooms and living rooms.

EPA suggests that using a filter with a MERV rating of 13 or higher can remove as much as 95 percent of the particles that pass through it.

Temperature

Strive for a temperature of 26 °C or lower.

Activities like cooking can generate heat. On smoky days, opt for no-cook meals or use the microwave to avoid adding more heat to your home.

Humidity

Ideally, indoor humidity should be between 30-50%. High humidity can exacerbate respiratory problems and give a perception of high temperatures. Use a dehumidifier if necessary to maintain these levels. Conversely, in dry conditions, a humidifier can help.

Sheltering at Home

On days with poor air quality, try to stay indoors as much as possible. If you need to go outside, limit your exposure by wearing a facemask and refrain from strenuous activities.

Cleaner Air Space Checklist

Creating a cleaner air space in your home can protect you and your family from the harmful effects of wildfire smoke. It’s essential to have an area where the air is filtered and free from the pollutants in wildfire smoke.

Below is a checklist to help you prepare and maintain a cleaner air space.

Preparing the Cleaner Air Space

• Opt for a room with few windows and doors to minimize potential entry points for polluted outdoor air.
• The room should be accessible to all family members and large enough to accommodate them.
• Design an entryway, such as a vestibule, which does not expose the main indoor environment directly to the outside.
• Set up PM2.5 monitors to measure and compare the indoor and outdoor particulate matter levels concurrently.
• Equip the room with an air purifier that is adequate for the size of the room.
• Include essentials like drinking water, non-perishable snacks, a first aid kit, medications, and entertainment options like books or board games.
• Consider setting up an emergency power solution for situations where there might be a power outage.
• Plan your evacuation process.

During a Wildfire Event

• Reduce the number of times you open the door to the cleaner air space to keep pollutants out.
• Minimize the movement of people into and out of the building to prevent excessive pollutant infiltration.
• Keep replacement filters on hand and change them as necessary.
• In case the CO alarm goes off, evacuate the premises without delay.
• Wet-mop floors and other surfaces frequently. This will minimize the resuspension of settled dust into the indoor air.
• Be vigilant about any symptoms in yourself or your family members that might indicate smoke inhalation or exposure.

5 Tips to Purify Air Naturally

1. Indoor Plants

Some plants are known for their ability to remove pollutants like formaldehyde and benzene from the air. Here are some of them:

• Weeping Fig
• Snake Plant
• Aloe Vera
• Bamboo Palm
• Peace Lily
• Spider Plant
• Rubber Tree

2. Beeswax Candles

Unlike paraffin candles, which can release harmful fumes, pure beeswax candles burn without producing toxic byproducts and heavy soot. They can also help neutralize pollutants in the air.

3. Salt Lamps

Himalayan salt lamps are believed to produce negative ions, which may help neutralize excess positive ions in the environment. This can help in removing contaminants from the air.

4. Essential Oils

Oils like tea tree, eucalyptus, lavender, and lemon have antimicrobial properties. Use a diffuser to release their natural fragrances and purifying properties into the air.

5. Eliminate Synthetic Fragrances

Avoid using air fresheners, synthetic candles, and other fragrance-based products that release volatile organic compounds (VOCs). Instead, opt for natural alternatives.

How to Protect Pets from Wildfire Smoke?

As a responsible pet owner, you must ensure your pets (especially birds) are safe during wildfire seasons or when smoke permeates the air. Here’s how:

• Avoid letting your pets remain outside for extended periods, especially when the air quality is poor.
• Opt for shorter walks and potty breaks. If it’s difficult for you, potty pads might be an alternative.
• Play indoors and engage them with toys and puzzles to keep them active.
• Watch for early symptoms like eye irritation, excessive licking, or nasal discharge.
• After taking your pets (especially flat-faced animals) outside, gently wipe their paws, coat, and face with a damp cloth to remove ash and particulates.
• Do not put a mask on your pet dog.
• Keep your pets hydrated all the time.
• Ensure that your pet’s drinking water isn’t contaminated.

Frequently Asked Questions (FAQs)

How energy efficient does your furnace really need to be? Obviously a more energy efficient furnace brand is generally better, but the most efficient units tend to cost considerably more. Is it worth it?

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Should you buy a high-efficiency furnace or central air conditioner? Is it worth the investment?

The answer is – it depends. In most cases, the answer is yes, especially if your current system is older than 15 years. But there are a few factors worth considering to determine how efficient of a new furnace or A/C you should purchase.

For our latest rankings of the best furnaces and air conditioners, see:

>> The Best Furnace Brands & Models

>> The Best Air Conditioners for Canadians

Here are 7 things to consider when determining what level of energy efficiency you need for brand furnaces:

 

1. Are you upgrading or replacing an older furnace brand system?

Older systems tended to be much less energy efficient, and their efficiency is likely to have worsened, at least somewhat, over time. A brand new high-efficiency gas furnace is likely to cut your heating bills a least a little, and possibly a lot… up to 35+ % in some cases.

So upgrading to a new furnace or central air conditioner can certainly be a good investment, especially if you need one anyway because your current one requires costly repairs or is giving you frequent problems.

So if you’re in the market for a new furnace brand or A/C, it’s pretty obvious that the higher the efficiency rating, the less gas or electricity it will consume, saving you money in the long-run and helping you recoup your investment. However the most energy-efficient, higher end models tend to cost a bit more, so the question is whether the extra upfront expense is worth it.

Just how efficient of a system do you really need?

 

2. How long do you plan on staying in your home using your furnace brand?

In general, it’s a good idea to opt for a more energy efficient system (at least 95% AFUE in the case of a furnace, and at least 16 SEER for an A/C). This will help not only while you remain in your home, but it’s also a good investment in the overall value of your home… just like installing high-end appliances in your kitchen after a remodeling, it never hurts to be able to show potential home buyers that you didn’t opt for the lowest quality items and finishes.

That being said, if you plan on moving in the next couple years, springing for the top-of-the-line unit and shelling out an extra $1000 – $2000+ for that extra few percent of energy efficiency is probably not absolutely necessary.

3. The law of diminishing returns

The top of the line units tend to cost quite a bit more, and may only offer relatively modest savings in long-term operating costs.

The difference in price between a 95% or 96% AFUE furnace and a 98% one may be several hundred dollars or more, but it will likely take years to make up that difference in energy savings, if ever.

And this may be even truer in the case of central air conditioners – given the temperate Canadian climate – it’s unlikely that a unit beyond 20 SEER will be a worthwhile investment. Leave those A/Cs models to the Floridians.

However! It’s important to note that the best furnace brand and A/C models often have many other benefits beyond their energy-efficiency. They may include features that help keep your home’s temperature more consistent, they may be quieter, more durable, and have better warranty coverage.

The point is simply that you shouldn’t make your buying decision based on the efficiency rating alone.

To summarize, we generally advise that you choose a higher-efficiency furnace or A/C (at least 95% AFUE for furnaces and at least 16 SEER for air conditioners), but there tends to be diminishing returns from a purely efficiency & operating cost standpoint.

4. Being more environmentally-friendly

Furthermore, more energy-efficient heating & cooling systems not only can save your pocket book, but they will also pollute less as they consume less natural gas or propane and use less electricity. This is obviously better for the environment, and hey, call me a hippie but that’s something worth considering too!

5. Carbon taxes

Speaking of the environment and your pocketbook, with the provincial and/or federal governments implementing a carbon tax, there is no better time to invest in more energy-efficient heating and air conditioning systems to help further minimize your utility bills.

This is not meant to be an argument for or against the carbon tax (this isn’t the place for political discussions!), but it’s worth taking into account nonetheless.

6. Qualifying for rebates on different furnace brands

Another important consideration when it comes to choosing what furnace or A/C energy-efficiency rating suits your needs, is whether your new system will qualify for government and utility company rebates.

In areas where rebates are available, one of the primary requirements is usually that your new system must be high-efficiency, as that’s kind of the whole point of the rebates – to encourage people to opt for less wasteful appliances and home upgrades.

In most cases, you will have to purchase an ENERGY STAR®-rated model to qualify. Note there are often other criteria, so make sure you do your research ahead of time (see link above) and opt for an established local contractor that is registered to offer rebates.

7. Is your new furnace or air conditioner as efficient as advertised?

Believe it or not, in some cases the your brand new heating or cooling system’s efficiency may not be what you think it is.

For example, when most people think of a central air conditioner, they think of the large unit sitting outside their home. However, the air conditioning system is actually comprised of two major components – the condenser coil (the outside part) AND the evaporator coil, which actually sits indoors, above the furnace.

The evaporator coil (indoor part) basically absorbs heat from the air inside your home, which causes the refrigerant in the tubing to expand, at which point they are circulated to the outdoor unit where they release the heat, the gasses condense back into liquid form (hence the name ‘condenser unit’), and the cycle begins anew.

If this indoor coil is not correctly sized and matched to the outdoor unit, this can cause a number of problems over time, including lowering the efficiency rating.

It can also make your new air conditioner less effective, reduce its lifespan and cause technical issues, and potentially void your warranty.

This is why it’s important to be conscious of the fact that like with any contracting job, you often get what you pay for, so it’s not always advisable to go with the absolute lowest price you can find. If a price seems to good to be true, you might make up for it in other ways!

See: The Truth About Furnace & A/C Pricing

It’s also why it’s worth choosing a trusted and dependable heating & cooling contractor, like our Certified Partners (learn more about our certification program).

These are by no means the only good companies out there, but hey, we think they’re pretty good, and other customers seem to think so also!

Simon Bernath

Founder of FurnacePrices.ca

During his years of working closely with HVAC professionals, Simon has gotten a unique inside look at how the industry operates, allowing him to share this unique perspective to help Canadians make informed buying decisions when replacing their heating & cooling systems.

 

How to determine the most reliable heating & cooling system. Plus how long does the average furnace or air conditioner last, and what are the most important factors in furnace & A/C reliability? Find out below!

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What is the average lifespan of a furnace or central air conditioner?

On average, a forced-air furnace or a central air conditioning system will last between 10 and 20+ years, with 15 years being a typical lifespan. The biggest thing to consider is that, similar to an old used car, at some point the cost and hassle of constant repairs and servicing will start to outweigh the cost of simply replacing the unit with a new one.

For our latest rankings of the best furnaces and air conditioners, see:

>> The Best Furnace Brands & Models

>> The Best Air Conditioners for Canadians

There are many factors that can affect your heating & cooling system’s lifespan, including:

• Whether the HVAC system was correctly sized to match your home. Over-sized or undersized units will suffer additional strain either from being overworked or constantly cycling on and off.
• Quality workmanship on the installation. Installing a furnace or A/C is not like plugging in a new microwave. There is a significant amount of skilled labour involved, which highlights the importance of choosing an experienced and reliable HVAC contractor not just the cheapest price you can find. The lower the price you pay, the more likely you are to get a less-experienced or hastily done job, which can significantly impact the long-term reliability of your system.
• Good maintenance. Like any mechanical system, it helps to have your furnace and air conditioner regularly inspected and cleaned, ideally at the start of the season (fall and spring).  In fact, many extended warranties require regular maintenance to qualify for the full coverage.
• Climate. Naturally, if you live in more extreme climates, your furnace and A/C are going to be worked harder, leading to more wear and a somewhat shorter lifespan. This is normal and unavoidable. If you drive to work every day, a 5 KM commute vs a 50 KM commute is obviously going to impact how long your vehicle will likely last. Harsher winters may also subject the outdoor unit of your A/C to slightly more wear.
• Usage. This is somewhat related to the last point, but your own personal preferences and needs will also impact how much wear your system is subjected to. This likely isn’t hugely significant factor in the grand scheme of things, but it’s worth mentioning.

Which Furnace Brand or A/C is the Most Reliable?

Apart from price, the other top concern consumers typically have when buying a new furnace or air conditioner, is which brand and model is the most reliable?

Naturally, when spending thousands of dollars on an appliance you will depend on to heat your home and keep you and your family warm, you want a system you can count on.

Unfortunately, determining the most reliable furnace brand or A/C is not quite so simple, as many factors can affect reliability.

As mentioned, proper sizing, installation, and quality workmanship are bigger factors than most people realize (more on this below). Proper maintenance can be a factor. Usage can matter as well.

It is true that sometimes batches of units or just a product line in general can be more cheaply made or suffer from defects; this is true of any large-scale manufactured product (cars, cell phones, etc).

But people don’t trade-in and resell furnaces and air conditioners the way they do with automobiles, and insurance companies don’t directly track reliability like with vehicles, so there just isn’t the same level of scrutiny and objective data to analyse.

This lack of objective data on furnace and A/C reliability, especially given the large variance in total sales volume between brands, is further confounded by the fact that these units are being installed by different contractors and technicians.

One thing to note here is that larger manufacturers may have more customers that encounter issues overall due to the sheer volume of units they produce. The actual ratio may not be any higher, but it may give the impression there are more unhappy customers just because they ship hundreds of thousands or millions of units.

You may be tempted to turn to consumer reviews, but these have their own flaws which you can read about here.

So, how do you determine what the most reliable furnace brand unit is?

Our money is on the warranty.

We find warranty coverage to be one of the best indicators, since this both implies a company’s confidence in their own products, while also providing a measure of assurance for consumers should anything go wrong.

Sure, this isn’t a perfect guarantee that you’ll never have any problems, but it offers the best protection in case you do. This is especially true when purchased from a reliable local distributor that offers a solid guarantee on labour & installation as well.

That’s why we’ve devised our own proprietary rating to compare furnace & A/C warranty coverage so you can make a decision based on the available facts rather than some vague and slanted online feedback, some editor’s personal opinion, or some paid advertisement.

Why installation matters

People often like to focus on the unit itself or the brand when it comes to finding a reliable furnace or air conditioner. But there are two reasons why the installation can be just as important (if not more so) to the long term reliability of your heating & cooling system.

1. First, the quality of the workmanship matters, because furnaces and central air conditioners are not isolated, standalone systems. A heating and cooling system is really an interdependent set of components that must be properly integrated with each other, and with your home’s overall ventilation framework, plumbing and drainage for condensation, fuel source (usually natural gas feed, or propane tank) and electrical setup. Everything from the quality of the pipe seals and wiring connections, to matching adequately-sized and compatible secondary components, matters…
2. And while on the topic of secondary components, both the quality and proper configuration of these is also important. Take the evaporator coil which connects to your new central air conditioner but sits indoors, above the furnace. You could have a top of the line unit, but if it’s paired with a sub-par coil, you likely won’t get the performance and reliability you’d expect. Or if the coil is not properly-sized and suited to your primary (outdoor) unit, it may also lower performance, shorten the lifespan, void the warranty, or lead to other problems like causing the coil to freeze up.

So although modern furnaces and A/Cs are generally durable and well-tested, like any sophisticated electrical/mechanical system, the setup and installation matters.

Good HVAC contractors with experienced technicians may cost a bit more, but they’re not likely to cut corners and compromise on workmanship and quality components.

Find out more about our Certification Process

Simon Bernath

Founder of FurnacePrices.ca

During his years of working closely with HVAC professionals, Simon has gotten a unique inside look at how the industry operates, allowing him to share this unique perspective to help Canadians make informed buying decisions when replacing their heating & cooling systems.

 

There are a few websites featuring consumer reviews of furnace brands and air conditioners. However are these reviews reliable? Let’s look at the flaws in consumer reviews of heating & cooling systems, and why we think there is a better way.

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Everyone loves online reviews, and the modern consumer typically relies on these reviews to guide just about every purchasing decision, from smartphones to teeth whitening toothpaste.

Although this is good in theory and works for many products, here are 5 factors that make online consumer reviews a less-than-ideal way to evaluate products like furnace brands and ACs.

For our latest rankings of the best furnaces and air conditioners, see:

>> The Best Furnace Brands & Models

>> The Best Air Conditioners for Canadians

1. People don’t buy furnaces and air conditioners very often

The average consumer may never have even purchased one before so consumers tend to be inexperienced at evaluating them.

Furnaces and air conditioners typically only get replaced every 15 – 20 years or more, and so even longtime homeowners may not have had to research and purchase one before, or if they did, it may have been over a decade since.

Compared to more common consumer goods like a smartphone, laptop, or bicycle, large consumer appliances just aren’t replaced as often. And therefore, most Canadian consumers have less practice evaluating them.

Let’s examine some other issues (and how we can improve furnace reviews & air conditioner reviews).

2. You generally don’t interact directly with your furnace or air conditioner

For this reason it can be harder to form a good opinion (compared to say a laptop or smartphone). And let’s face it, a furnace or A/C is a confusing amalgamation of conduits, circuits and wiring, and whirring and clicking moving parts… who the heck really knows what a good or bad one looks like?

Due to its fairly technical nature, evaluating a furnace or air conditioner is not the same as evaluating most consumer goods that we have more direct experience and knowledge of.

As a homeowner you are likely to judge the quality of a heating & cooling system by how comfortable your home is for instance, but there are many other factors at play like the configuration of your house, the level of insulation, among other things.

For this reason, many HVAC system reviews tend to be haphazard and all over the map…

So our goal is to devise a better, more reliable, and more helpful system!

3. People tend not to think about these systems at all until there’s something wrong

Either the unit breaks down or it’s not doing a good job of heating or cooling the home effectively, or there’s some other issue like making too much noise and that’s when people go leave a review.

People tend to head online to search for answers when their furnace needs repairs or their air conditioning system needs repairs.

This means that the reviews you find online tend to be heavily skewed towards people who have just had a problem with their unit.

How often has the average consumer, with a smoothly running furnace that’s been in their basement humming away for the last 8 years suddenly dropped what they were doing and thought, “hmm, I should go online and share how my furnace has been quietly doing its job”.

4. Larger furnace brands may appear to have more complaints

More widely-sold furnace brands will have far more of these (often negative) reviews because there are simply more of them being sold. This doesn’t mean they necessarily have more frequent issues, but due to the sheer volume of units being sold, there are simply going to be more opportunities for people to have an issue with their unit than less widely-sold brands… even if the actual rate of problems is the same.

When you consider that many people will own their furnace for up to 15 years or longer, most people will require servicing on their heating & cooling system at some point.

5. The installation matters

What many people don’t realize is that the reliability and effectiveness of a heating and cooling system can depend a lot on proper sizing, good workmanship and installation, and regular maintenance. This adds variables which are very difficult to account for, as every technician, HVAC company, and home and homeowner is different.

Unlike typical home appliances, furnaces and air conditioners also include an element of contracting work, which means that online consumer reviews don’t tell the whole story.

For more on this, see: The TRUTH About Furnace (and A/C) Reliability

This is why up until this point, we’ve refrained from allowing consumer reviews on FurnacePrices.ca. We prefer to evaluate units independently, compare them empirically, focus on quantifiable data (like the quality of warranty offered by the manufacturer), and partnering with established and reliable local partners that we’ve vetted through our extensive certification process.

We believe this offers consumers the best chance at getting a quality, reliable heating system at a fair price.

Does this mean that there will never be any issues? Of course not. Like any mechanical system, there is always a chance repairs will be needed. But by choosing a system with good warranty coverage and buying from a dependable company that will be there when you need them, you give yourself the best chance at getting a reliable heating & cooling solution.