When it comes time to select an HVAC contractor, making the right decision is critical. Not all contractors are created equal, so it’s important to do your research and ask the right questions before choosing one.
This guide will help you understand how to choose an HVAC contractor. You will understand what to look for in an HVAC contractor and how to make sure you’re getting the best possible service.
Common Challenges When Choosing an HVAC Contractor
Choosing the right HVAC contractor can be a daunting task for many homeowners. There are a lot of factors to consider, and it can be difficult to find objective information. Here are some common challenges many homeowners face when they need to choose an HVAC contractor:
1. Lack of experience: Many homeowners don’t have a lot of experience or subject matter knowledge. This can make it difficult to know what questions to ask or how to evaluate proposals.
2. Trusting online reviews: Reviews can be helpful but they’re not always perfect. It’s important to remember that everyone’s experience is different, and that one negative review doesn’t necessarily mean that a contractor is bad. For example, customers may leave a 1-star review because a contractor was late to an appointment for instance. And while nobody likes having to wait for someone who didn’t arrive when they were supposed to, it does happen to everyone from time to time, and it doesn’t mean the contractor is terrible and untrustworthy overall.
It is also important to remember that though your friends and family may have had a good experience, that does not mean the contractor is qualified. Word of mouth recommendations aren’t always the safest route to choose an HVAC contractor.
Reviews for HVAC companies and contractors can be flawed. 5-star HVAC contractors online may not be 5-star HVAC contractors in real life. Review scores can be somewhat misleading, the reviews themselves can be biased, and customers may have been incentivized to leave a positive review. And if the review was left shortly after the installation, it may not be reflective of the quality of work as things can go wrong later down the line.
3. Too many factors: It can be overwhelming to choose an HVAC contractor. There are a lot of variables to consider, such as price, quality, experience, availability, qualifications, and customer service. It can be hard to compare all of these factors and make a decision.
With so many challenges, many homeowners end up feeling frustrated when choosing an HVAC contractor. When they do, they are in danger of choosing the easiest option which may not always be the best option. However, there are some things you can do to increase your chances of success.
Common Mistakes to Avoid When You Need to Choose an HVAC Contractor
It’s important to choose an HVAC contractor who checks all the right boxes, and you can make the process easier for yourself by avoiding the most common mistakes people make, which include:
- Not asking for references
- Not asking to see credentials and insurance
- Choosing a contractor who bids the lowest price
- Not talking about energy efficiency
- Not asking about the company’s labour warranties
- Picking a contractor who isn’t experienced with the type of equipment you have
- Not asking for a written, itemized quote
- Rushing your decision
- Not discussing ongoing maintenance requirements
- Not understanding the work being done/not asking enough questions
- Failing to get quotes from multiple contractors
What to Look For: How to Choose the Right HVAC Contractor
There are a few things you can look for while you are vetting HVAC contractors. These indicators will give you a better idea of whether or not the contractor you’re considering is of quality.
Signs of a good HVAC contractor:
- They have no outstanding complaints. If there is a negative review, they have responded and dealt with it.
- There is not a surplus of negative feedback about them online.
- They have a good, clean track record.
- They have been in business for a number of years. While this may not be possible every time (everyone needs to start from square one!) an established business means they likely have experience and know how to consistently manage and deliver their services.
- They are fully insured.
- They have all of the necessary licenses.
- They are transparent about costs (no hidden fees!).
- They have fair pricing in line with the competition. Way too high or way too low is a red flag.
- They can guarantee their work or offer solid warranty coverage on the installation (at least 1 year).
- They hire certified technicians, their support staff is trained, and their team seems confident.
- They respond in an appropriate amount of time to your requests.
Video: FurnacePrices.ca Contractor Certification Explained
Other Points to Consider to Help You Choose an HVAC Contractor
Expertise and Certification Matters: Ensuring Your Contractor is Qualified
You likely don’t have time to vet all the heating and cooling contractors on the market. You are busy and not an HVAC expert. But we are.
The experts at FurnacePrices.ca have given HVAC companies an opportunity to complete our independent certification. This certification considers a range of criteria, such as:
- how long the company has been in business,
- do they have proof of insurance, valid and up-to-date licensing, and
- a history of good performance and overall positive feedback from real customers.
This independent certification gives you clarity and transparency to the process, making it easier to choose an HVAC contractor. You can make an informed decision based on unbiased information. It also helps local HVAC contractors to find new customers.
And our partner contractors always aim to build lasting relationships with homeowners rather than just making a quick sale. Most of our Certified contractors have been with us for years.
Deciphering Reviews: Unraveling the Truth Behind HVAC Contractor Ratings
Understanding ratings can help you choose an HVAC contractor who’s qualified and reliable.
Individual online reviews can’t always be trusted, so the best way to get a full picture of a company’s performance is to check multiple review sites, which include:
- Google Reviews
- Better Business Bureau
- Yelp
- Angi
- HomeAdvisor
- HomeStars
As you look through the reviews, look for things like high ratings across multiple platforms, positive feedback from repeat clients, and certifications/licensing/experience.
Conversely, red flags to look for include multiple complaints across platforms and unresolved disputes.
Any company that’s been in business for a long time is bound to have a few customer complaints, but you want to see that they’ve addressed the problem and taken steps to resolve it in a timely and respectful manner.
Transparency in Pricing: Understanding the True Cost of HVAC Services
In today’s modern economy, it’s no wonder any homeowner would be tempted to choose an HVAC contractor that offers the lowest price.
The problem with this approach, however, is that the low price might mean the contractor doesn’t have the same experience, doesn’t have the right licenses, or isn’t insured.
All that could spell disaster for your HVAC system, including improper installation, increased maintenance, damage, and higher costs in the long run.
A reliable, trustworthy HVAC company has a lot of overhead costs to keep their business running and their employees well-trained, hence the higher prices. Here’s what you’re paying for when you choose an HVAC contractor that’s professional and a little more expensive:
- Materials
- Labour
- HVAC equipment
- Years of training
- Licensing fees
- Insurance
- Vehicles and travel
- Tools and equipment
- Experience and knowledge
- Labour warranty
Timeliness and Reliability: The Importance of Punctuality in Service
Punctuality demonstrates professionalism and respect for the client, which is why it’s so important to a contractor’s reputation.
When you choose an HVAC contractor, punctuality builds trust and ensures a good customer experience. Your time is important, and nobody has time to wait around all day for an HVAC contractor who can’t arrive on time.
What’s more, punctual contractors can be trusted in emergencies—such as when HVAC systems fail during extreme weather—and when prompt arrival can prevent discomfort, safety risks, and further damage to the system.
Further, being on time ensures the job begins and is completed as planned. It allows the contractor to work at a regular pace without having to rush important or delicate tasks, and it ensures necessary repairs are completed before the problem gets worse.
Technology Integration: Leveraging Modern Solutions for HVAC Needs
Technology is advancing at an unprecedented rate, and those developments apply to HVAC equipment and the HVAC industry as well.
Manufacturers are constantly making upgrades to their equipment to improve performance, increase efficiency, and enhance convenience with things like:
- Wi-Fi connectivity
- Apps
- Remote access
- Self-diagnostics
It’s in your best interest to choose an HVAC contractor who has stayed on top of the latest developments so you can access heating and cooling equipment with modern features and technologies that will make your life easier and your energy bills cheaper.
Environmental Considerations: Seeking Eco-Friendly HVAC Solutions
Energy-efficient heating and cooling equipment is a must these days, which is why you want to choose an HVAC contractor who is familiar with the latest regulations and best equipment.
And it’s not only better for the environment: It’s also better for your wallet. High-efficiency equipment may cost a bit more up front, but you’ll save a lot more over the years in lower energy bills and reduce your home’s carbon footprint.
These are examples of technologies and features that will guide you when buying eco-friendly HVAC equipment:
- Inverter technology in an air conditioner
- ENERGY STAR® certified equipment
- Secondary heat exchanger (condensing technology) in a furnace or boiler
- Modulating, variable-speed technology in a furnace
- Programmable or smart thermostat
- Hybrid systems that can be connected to an electric/solar power source
- Non-ozone depleting refrigerants
- Washable filters (instead of disposable)
- Heat recovery ventilators and energy recovery ventilators that can reduce energy use and improve ventilation
Customer-Centric Approach: Assessing a Contractor’s Commitment to Satisfaction
It’s best to choose an HVAC contractor who’s committed to client satisfaction because you know you’ll get your money’s worth.
More than that, you’ll be able to count on that contractor in the future to be punctual and available if you need maintenance, repairs, or even emergency service.
So how can you tell if a contractor is dedicated to customer service and satisfaction?
For starters, they’ll have consistent positive online reviews across all platforms, previous customers will have good things to say, and they’ll provide good references.
Furthermore, the contractor will be responsive when you reach out, will be patient and thorough when answering questions, will provide a transparent quote, and won’t use high-pressure sales tactics.
In terms of the work itself, they’ll offer a warranty to guarantee their labour and have ongoing maintenance plans to ensure you get the most life from your new HVAC equipment.
Post-Installation Support: Evaluating Long-Term Service and Maintenance Plans
Many HVAC companies offer maintenance plans that ensure regular long-term service for furnaces, air conditioners, and other equipment. They’re great for making sure your heating and cooling equipment gets regular TLC without you having to think about it.
Knowing what makes a good plan can help you evaluate a potential contract and choose an HVAC contractor for installation and ongoing service. Here are some things to look for in a service and maintenance plan:
Comprehensive coverage: The plan should include at least two maintenance visits per year and include inspections, cleaning, filter replacement, thermostat calibration, ductwork inspection, and performance/energy-efficiency tune-ups.
Priority and emergency services: Some plans offer same-day or next-day priority service for members, even during peak HVAC season, which can ensure faster response times. And check to see if the plan includes 24/7 emergency services as well, or if there are additional charges for that.
Cost-effectiveness and value: Costs will vary depending on your customized plan, where you live, etc., but compare the cost of the plan versus the cost of individual maintenance calls and look for at least a 10% discount with the maintenance plan.
Community Engagement and Reputation: Assessing a Contractor’s Local Impact
If you live in an area where a lot of HVAC companies operate, it can be nearly impossible to choose an HVAC contractor, especially if they’re in close competition and offer similar services and rates.
In cases like that, a deciding factor may be the company’s or contractor’s community engagement.
Businesses that get involved have an impact beyond their ability to provide HVAC services: They help strengthen the community and make a difference in the lives of your friends, family, and neighbours.
These are some indications that an HVAC contractor/company is involved in the community and has a beneficial local impact:
- Engaging with the community on social media and in person
- Supporting schools, youth sports, or community events
- Attending local home shows, sustainability fairs, or business expos
- Building relationships with local suppliers and manufacturers
- Hiring, training, and investing in a local workforce
- Volunteering time or resources for the community
- Collaborating with other businesses and organizations
- Participating in programs like energy-efficiency initiatives
- Having sustainable practices
- Maintaining good brand visibility and a local presence
Safety Protocols and Compliance: Occupational Health Standards to Look for When You Choose an HVAC Contractor
You want to work with an HVAC contractor who will prioritize their own safety, your safety, and the safety of your home. Here are some steps they’ll take to achieve that:
- Wearing personal protective equipment like gloves, safety glasses, steel-toed boots, and masks when necessary
- Turning off power to the HVAC system before working on it
- Using a sturdy, well-placed ladder when working on high areas like vents and ducts
- Using the right tools for each job
- Ensuring proper airflow when handling refrigerants or working in confined spaces
- Using insulated tools when working near electrical components
- Putting down drop cloths to prevent damage from tools or debris
- Using vacuum systems or sealing off work areas to minimize dust spread
- Keeping tools and materials organized to prevent tripping hazards
- Disposing of old parts, filters, and hazardous materials like refrigerants safely
- Inspecting and testing for gas leaks when working on furnaces or boilers
- Ensuring gas-powered equipment is properly vented
- Informing you about the work being done and any safety precautions you should take
- Having fire extinguishers and first aid kits ready in case of an accident
Tips to Choosing HVAC Companies or Contractors
You should be well-educated now on how to choose an HVAC contractor, but we have a few more extra tips for you and common mistakes to avoid.
- Do not always choose the cheapest option. Often, with everything in life, you get what you pay for. The more established companies may have higher costs but this allows them to offer better services. They can hire qualified administrative and support staff. So, you will be able to follow up after the service and get timely responses.
- Try contacting your HVAC company or contractor with a follow-up question after you receive a quote. Did they respond in a reasonable amount of time? This is a great way to understand how they value customer service, even for people who are not yet paying customers.
- But don’t automatically write off companies that take a little while to respond during busy seasons. These surges in demand can be quite taxing for every provider.
- Don’t start wondering, can a general contractor do HVAC work? You will want to hire a professional, licensed HVAC contractor to do HVAC work.
When it comes time to replace or repair your HVAC system, don’t take chances. Make sure you’re working with a qualified and reputable contractor. Doing your research upfront will save you time and money in the long run.
Follow the tips outlined in this guide, search our certified contractor listings, and you’ll be on your way to finding the best possible HVAC contractor for your needs. Not sure where to start? Get a Free Quote!
FAQ
What should I look for in an HVAC quote?
When reviewing an HVAC quote, you want to see detail, transparency, and customization. A well-prepared quote helps you compare contractors effectively and avoid unexpected costs. A comprehensive quote will include:
- Labor costs
- Equipment details and costs
- List of materials and costs
- Permits and fees and their costs
- Timeline for project completion
- Warranty information
- Maintenance plan options
- Additional services
- Certification and licensing information
- Terms and conditions
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