The Home Depot offers various home repair and improvement services and lawn and gardening supplies. However, many people might not be as familiar with their professional installation and maintenance services for various equipment, including furnaces, air conditioners, and heat pumps.
In this guide, we will explore what HVAC services Home Depot offers, and see if their quality aligns with their reputation as a top provider of extensive home improvement products.
About Home Depot HVAC
Founded in Atlanta in 1978, THE HOME DEPOT® has grown into a top destination for those looking to improve their homes, including heating, ventilation, and air conditioning (HVAC) services. While Home Depot is widely recognized for selling a vast range of home improvement products, they also offer HVAC repairs and installations for various units and issues.
When you purchase an A/C unit from Home Depot, they provide the option to contract the installation. However, it’s important to note that Home Depot itself doesn’t perform these installations. Instead, they subcontract to local A/C contractors who do the actual work.
This means the quality and experience might vary based on the contractor assigned to your project and may not be as seamless of an experience as dealing directly with a trusted local company.
Here are the installation services offered by The Home Depot in Canada:
- Gas Furnace Installation Services
- Central Air Conditioning Installation Services
- Heat Pump Installation Services
- Ductless System (Mini-Split) Installation Services
Home Depot also advertises air conditioner and furnace repairs, and regular HVAC maintenance services, although again, these are typically contracted out to third party providers.
Home Depot vs Local HVAC Companies
Home Depot operates as more of a hardware store than a full-service HVAC contractor, and since they are generally contracting things out to a third party, you may not get the same level of service as you would dealing directly with a local company.
A local HVAC company will usually have experts that have extensive experience specifically in the HVAC industry, as opposed to general home improvement staff or retail floor staff like you typically encounter at Home Depot.
How Much Does a Furnace Cost at Home Depot?
Home Depot’s gas furnace installation cost can vary significantly, usually falling between $4,950 and $7,750 (for a 2-stage gas furnace in a typical 1,500-square-foot home).
Specific pricing information for different models including electric furnaces isn’t readily available on the Home Depot’s website. So, you need to contact them to schedule an appointment for a quote. A technician will then visit your home to provide an assessment.
The estimated cost includes the following:
- The gas furnace unit
- Standard materials and labor for installation
- Standard warranty coverage (1 year for labor and 5 years for parts)
- Removal of your old unit (disposal fees may be additional)
Canadian residents can benefit from energy rebates when opting for energy-efficient upgrades, although note that there are a range of qualification criteria.
- In Ontario, you may be able to access up to $7,100 in rebates (Home Efficiency Rebate Plus in Ontario, Canada Greener Homes Grant, and Natural Resources Canada)
- Nova Scotia offers up to $10,600 (Home Energy Assessment in Nova Scotia and Natural Resources Canada)
- The rest of Canada can receive up to $5,600 (Canada Greener Homes Grant and Natural Resources Canada)
Read more: Furnace Prices in Canada (Updated for 2024)
How Much Does a Heat Pump Cost at Home Depot?
Home Depot installs central heat pumps from manufacturers like Trane®, Ameristar®, and Comfortmaker®. However, Home Depot does not disclose pricing information on its website for central heat pump installations.
The overall cost is influenced by factors such as the size and output of the system, your location, and the need for additional equipment to complete the installation.
During a free consultation, Home Depot’s licensed HVAC Installers will assess your home and provide a specific quote for the installation service.
Many installations are typically completed within a single day, averaging around 8 hours, though efficiency can vary depending on the specific project details.
How Much Does an Air Conditioner Cost at Home Depot?
For ductless systems, which typically include one indoor and one outdoor unit, prices average around $4,950 before taxes. The cost range for these systems can vary, typically between $4,250 to $6,500.
For those looking for a central air conditioning system, the average cost is around $9,450. The price range for these more comprehensive systems spans from $7,950 to $14,500.
The estimate for installation includes
- The central air conditioner unit
- Standard installation materials and labor
- A standard warranty which covers 5 years for parts and 1 year for labor
These costs are based on the average installation for a 2-ton central air conditioning unit in a 1,500-square-foot home.
Keep in mind, that if you’re replacing an old unit, there will be an additional charge for its removal and disposal.
Home Depot carries a selection of brands like Trane®, Ameristar®, GE®, and Comfortmaker® providing a range of quality levels. However, their selection may limit options for homeowners seeking other top brands like Lennox.
Home Depot HVAC Installation and Repair Warranty
Opting for Home Depot’s HVAC installation comes with a ten-year parts warranty and a one-year labor warranty. They also provide a 90-day repair and maintenance guarantee, and replacements are covered for one year.
Home Depot also provides the option to extend your coverage on HVAC appliances by an additional four years.
If you buy any furnace, heat pump, ductless system, or air conditioner along with Home Services from Home Depot, you can claim a free 10-year warranty (Valid till January 31st, 2024).
Home Depot suggests scheduling maintenance services for your HVAC system either annually or bi-annually to protect your investment in the long run.
Home Depot Project Loan Options
Home Depot offers a ‘Project Loan’ option to finance your HVAC system upgrades, potentially covering up to $50,000 of your project without annual fees.
Prospective borrowers can prequalify quickly, with the possibility of getting approved for up to $50,000, subject to terms and conditions.
The plan includes 0% APR for the first 6 months (minimum payment required) and 8.99% APR for up to 60 months afterward, with no penalty for early repayment.
For more information, visit The Home Depot Project Loan page.
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Pros for Selecting Home Depot HVAC Services
Here are some pros of opting for Home Depot HVAC services:
- Maintenance Plans: Their plans include bi-annual visits and repair discounts with a one-year guarantee.
- No Overtime Emergency Charges: Customers won’t pay extra for emergency services outside of regular business hours.
- Same-Day Service: Offers expedited service options to address immediate HVAC issues.
- Financing Options: A 12-month, interest-free financing plan is available
- Licensed and Insured Providers: While they use local, licensed, and insured providers for a detailed 28-point inspection, the experience may vary as all services are performed by independent contractors.
- Accessible Customer Support: Multiple toll-free numbers are available for support with online and in-store purchases.
Cons for Selecting Home Depot HVAC Services
Getting your furnace, heat pump, or air conditioner from the Home Depot could come with certain drawbacks, such as:
- Lack of Personal Relationship: Unlike local companies where repeated service can build a personal connection, Home Depot’s model may not foster the same level of relationship and personalized care.
- Limited Reviews on AC Units: Despite a vast inventory, there’s a noticeable shortage of customer reviews for traditional AC units, making it harder to gauge product satisfaction.
- Potentially Higher Costs: Local contractors may offer more competitive pricing compared to Home Depot’s rates. If you want to get no-obligation quotes from local contractors in your area, get free estimates on furnaceprices.
- No Online Pricing: Home Depot does not provide pricing information on its website, necessitating a phone call for a quote, which could be inconvenient for some customers.
- Inconsistent Contractor Experiences: The quality of experience can vary significantly depending on the subcontractor assigned to your installation or service.
Home Depot HVAC Installation Reviews
Customer feedback on Home Depot’s installation services reflects a mix of experiences, with some aspects receiving praise and others, criticism.
- Energy Efficiency: A number of customers have reported a significant decrease in their energy bills, attributing this to the energy-efficient features of the heat pumps installed.
- Ease of Installation: Home Depot’s professionals’ smooth and hassle-free installation process has been a highlight for several clients.
- Professionalism Issues: There have been complaints regarding the professionalism of some technicians. Instances include technicians falsely claiming additional parts were needed, charging extra for subsequent visits, and not maintaining cleanliness during and after installation.
- Scheduling Problems: Issues with appointment scheduling have frustrated some customers. Complaints include poor communication, difficulties in coordinating times, and unhelpful phone representatives.
- Customer Service Challenges: Some users have expressed dissatisfaction with Home Depot’s customer service, mentioning unresponsive calls, lengthy hold times, and being directed to the wrong departments.
What Are the Best Home Depot Alternatives?
While Home Depot offers a wide range of products and services, working directly with a trusted local contractor can offer a more personalized and potentially cost-effective solution.
Furnaceprices.ca is a standout alternative for several reasons:
- Energy Efficiency: As a participant in the ENERGY STAR® program, Furnaceprices.ca aligns with national commitment to energy conservation.
- Transparent Pricing: The platform ensures you receive free, no-obligation estimates from reliable and established HVAC professionals in your area, making pricing transparent and fair.
- Proven Track Record: With over 1 million Canadians relying on Furnaceprices.ca annually, it’s a trusted source for HVAC information, pricing, and services.
Here’s how it simplifies the process for you:
- Personalized Needs Assessment: Answer a few questions to describe what you’re looking for, and the platform tailors the search to meet your specific needs.
- Free, No-obligation Quotes: You’ll receive transparent quotes from certified local contractors, allowing you to compare and decide without pressure.
- Confidence in Your Purchase: The partners featured on Furnaceprices.ca are vetted for quality and reliability, ensuring you receive top-notch service and support.
Costco is another Home Depot alternative that operates on a similar model by contracting out their work. However, they only sell Lennox furnaces with an average cost of $4,500 and $7,500+ with installation.
Home Depot offers a range of products and services, along with financing options, which might suit some homeowners’ needs.
However, exploring local HVAC service providers is a wise move if you are seeking a more personalized touch or potentially lower costs.
We are here to assist if you want to make an informed decision and compare different HVAC solutions. Fill out our online form, and one of our representatives will provide you with a free, no-obligation quote.
Frequently Asked Questions
How Long Does It Take For Home Depot To Remove An Old Furnace And Install A New One?
Home Depot typically completes furnace removal and new installations within a single day, usually around 8 hours. However, it may take longer if your installation requires additional ductwork or other modifications.
Can A Home Depot Heat Pump Work With Existing HVAC Ducts?
Yes, Home Depot heat pumps can generally work with existing HVAC ducts. However, a licensed technician will need to assess your ductwork during the initial consultation to ensure compatibility and efficiency.
Are Home Depot Heat Pumps Worth It?
Home Depot heat pumps are a worthwhile investment for their quality and energy efficiency. However, they might come at a higher price compared to local contractors.