Napoleon Furnace Review

A complete buying guide for Napoleon furnaces in 2023, including top models, AFUE ratings, features, warranty info, and more. Get a free quote quickly & easily!

Article Contents

• Review of Napoleon’s Strengths and Limitations
  • Strong Points
  • Room for Improvement
  • Bottom Line
• Price Range
• Napoleon Furnace Tiers Overview
  • Basic
  • Better
  • Best
• Model Breakdown and Comparison
• Exclusive Features from Napoleon
  • Whisper Quiet Technology
  • Integrated Furnace Control
  • SureView Burner System
  • Vortex Turbulator
  • Clean Air Technology featuring the HomeShield Lamp
  • Modular Components
• Warranty Analysis
• Napoleon Add-ons, Extras, and Thermostats
• About the Company
• Napoleon FAQs
• Napoleon Customer Reviews

Buying a new furnace can be a headache that involves hours of research and comparisons. At Furnace Prices, we want to make the process as simple as possible for you!

If purchasing a new Napoleon gas furnace has piqued your interest, then the following hub page will provide information to answer all of your questions. With our insightful overview of Napoleon’s furnaces, warranties, and main brand features, we can guide you every step of the way.

We’ve even put together a comparison of Napoleon gas furnaces models. That way, you can see the different furnaces available and what they have to offer in terms of AFUE ratings, warranties, and best features.

When it’s time to buy your new Napoleon furnace, this guide will provide all the information you need to pick the right one for your comfort needs.

Also Read: The Best Furnaces for Canadians

Review of Napoleon’s Strengths and Limitations

Strong Points

Napoleon has provided top quality heating and cooling products for over 38 years. Their natural gas furnaces are made with the highest-quality components and built to withstand the harshest environments.

The brand also boasts some innovative engineering and manufacturing techniques, proprietary components, exclusive features, and quality materials. Napoleon furnaces promise excellent product quality and give years of reliable operation.

Each one of their high-efficiency natural gas furnaces is equipped with the brand’s own heat exchanger, self-diagnostics, Wi-Fi, smart thermostat compatibility, compact cabinets, modular and removable components, outstanding warranty protection, and design elements that reduce operational noise.

And here's another great selling feature that not many other brands can boast: Napoleon furnaces are made right here in Canada!

Room For Improvement

There are a few areas where Napoleon comes up short compared to similar brands. For one thing, their selection is very limited.

That might be one reason they currently don’t have a modulating natural gas furnace in their product line. Modulating furnaces are unsurpassed when it comes to quiet and efficient heating and delivering consistent and comfortable temperatures.

Similarly, the highest AFUE furnace Napoleon has is 97 percent, and while this is an excellent efficiency rating, it’s not quite the 98 to 99 percent that other brands now have.

Moreover, while every Napoleon furnace meets high-efficiency standards, only two are ENERGY STAR® certified, and that could potentially mean you lose out on some rebate offers.

Napoleon’s top-of-the-line unit is a two-stage furnace with variable-speed capacity and an AFUE of 97 percent, and it’s not an ENERGY STAR furnace.

By comparison, Goodman’s top-of-the-line unit will be somewhat more affordable, and it’s a modulating furnace with variable-speed capacity, ENERGY STAR certification, and a 98 percent AFUE, so it’ll be better for larger homes in the harshest environments in Canada.

The Bottom Line

Napoleon is a good brand to consider if you have a moderate budget and are interested in cool features, excellent warranty terms, near silent operation, the highest-quality components and construction, and lasting and reliable operation.

All Napoleon gas furnaces qualify as high efficiency, though half of them aren't ENERGY STAR certified. They also don’t have a furnace with an AFUE above 97 percent, and they don’t offer models with modulating burners.

In the end, Napoleon offers a decent mix of quality and value for the price. But if you're looking for the most efficient and most sophisticated heating system out there, then this might not be the brand for you.

That being said, Napoleon’s high-efficiency gas furnaces are compact, well-made, and practical. They still promise excellent performance and energy savings, especially compared to an older and less efficient heating system.

➤ Get the BEST Prices on Napoleon furnaces: Fill out a free quote request here. Get a response from trained and knowledgeable dealers!

Napoleon Average Price Range

$3,500 – $6,000 (including installation)

It’s difficult to set an exact price for a furnace purchase because so many factors impact furnace prices. That includes rebates that manufacturers often promote on certain units throughout the year.

Check for rebates and deals on Napoleon gas furnaces from the manufacturer, government, local distributors, and energy companies to find out how you can save.

The final cost of the unit will also vary based on where you live, the model you choose, the size of your home, the size and output of the furnace, and the unit’s installation.

Another thing that will impact cost is the tier of the furnace you buy. If you want the best features and longest warranty, then you'll want a top-tier model, which comes at a higher price range.

If you're okay with more basic features and possibly a shorter warranty, then you can opt for an entry-level or mid-range furnace that’s available in a lower price range.

Here's how Napoleon furnace tiers are broken down in terms of price range:

• Entry-level models: $3,500 to $4,330
• Mid-range models: $4,330 to $5,160
• Top-tier models: $5,160 to $6,000

See our full Napoleon furnace price breakdown here >>

Napoleon Furnace Series

Basic – 9500 Series

The easiest way to categorize Napoleon gas furnaces is by AFUE. Their entry-level furnace is the 9500 series, and it’s their most affordable and most basic model. It has a 95 percent AFUE, single-stage operation, and a multi-speed blower motor.

The 9500 comes with the fewest features, but it still has a lot to offer. It has a great warranty, WHISPER QUIET operation, modular components, Flexfit installation options, dual fuel compatibility, and Napoleon’s proprietary heat exchanger.

Single-stage furnaces like the 9500 series will perform better in smaller homes compared to the more powerful two-stage, ENERGY STAR models that can heat larger spaces.

Alternatively, the 9500 series could be an ideal furnace in parts of Canada that experience milder winters, or in a cottage or house where there's an alternative heat source.

Better – 9600 and 9600Q Series

The 9600 and 9600Q are mid-range furnaces. They're both two-stage, ENERGY STAR models with AFUEs of 96 percent. Depending on the specific model, the blower will either be multi- or variable-speed.

The two-stage burners inside these furnaces have high and low heating outputs, so they provide quieter and more even heat for less money.

Like the 9500 series, these Napoleon gas furnaces are made with the highest-quality components and designed to withstand the harshest environments. They also promise slightly higher energy savings and improved performance in colder weather thanks to the two-stage burner’s high-heat mode.

These Napoleon gas furnaces come standard with the Vortex turbulator heat exchanger, a great warranty, WHISPER QUIET operation, Flexfit installation options, modular components, and dual fuel compatibility. One model comes standard with the SureView burner window and gives you the option of chemical-free sanitization with Clean Air Technology.

Best – 9700 Series

Napoleon’s 9700 furnace is their most powerful, most efficient, and most feature-laden.

The 9700 is a two-stage furnace with a variable-speed blower, 97 percent AFUE, and all the best technologies that Napoleon has created.

It comes standard with all the same great features as the entry-level and mid-range models, but it also has the SureView window, Clean Air Technology, and a few other appealing design elements.

And if you're concerned about your investment being protected, then the 9700 is one of the best furnaces you can buy. It has Napoleon’s longest and most comprehensive warranty, which also happens to be some of the best warranty protection on the market.

Napoleon’s premier model is efficient and cost-saving, and it promises quiet comfort, clean air, and reliable operation.

Model Breakdown and Comparison

9700 Series

The 9700 series gas furnace is a two-stage system with a variable-speed ECM blower motor and an AFUE of 97%. It promises quiet, reliable, and cost-saving operation. It delivers consistent and comfortable temperatures all winter long, no matter how cold or mild the weather. This model also promises whisper-quiet operation, and it’s equipped with the HomeShield UV-C technology for chemical-free sanitization of the air. Plus, the furnace is built with modular components to make service and maintenance easier, which could save you on labour and repair costs. This unit also has one of the best warranties in the industry. Finally, the 9700 comes standard with all Napoleon’s novel selling features and exclusive technologies, such as the SureView burner window, Flexfit installation options, heat pump compatibility, proprietary heat exchanger, and an automatic interior cabinet light. Let’s look at the design specifications for Napoleon’s top model:

AFUE: up to 97% percent
Burner type: Two-Stage
Blower type: Variable-speed ECM
ENERGY STAR rated? No
Tier – Best
Ideal for: Canadians who want to upgrade to a natural gas furnace that’s efficient and powerful. This model also offers quiet, reliable operation, cleaner air, and a number of interesting and unique features. What's more, it comes at a lower price than you'd pay for a luxury brand.

9600 Series

Napoleon’s 9600 series gas furnace is very similar to the top-tier 9700 model, but the 9600 has a few less features and a slightly lower 96 percent AFUE. The 9600 is a two-stage system that can operate at 70 or 100 percent capacity. It has a variable-speed blower, WHISPER QUIET operation, Flexfit installation options, a compact cabinet, dual fuel compatibility when paired with a heat pump, reliable operation, the SureView burner window, self-diagnostics, the Vortex turbulator, and a cost-saving AFUE. It can be paired with the HomeShield UV-C technology for chemical-free sanitization, but the furnace doesn’t come standard with this air purification system. The 9600’s warranty isn't as comprehensive as the 9700’s, but it still comes with excellent protection. Here are the important statistics for the 9600:

AFUE: 96 percent
Burner type: Two-Stage
Blower type: Variable-speed
ENERGY STAR rated? Yes
Tier – Better
Ideal for: Homeowners who want a slightly more affordable natural gas furnace that still promises efficient operation, cost-saving performance, and quiet, reliable operation. It’s also good if you'd like a few cool features and technologies. As a two-stage, variable-speed, high-efficiency model, the 9600 should be powerful enough to heat any space, no matter how cold the winters are.

9600Q Series

The 9600Q series gas furnace is a two-stage, ENERGY STAR furnace with a cost-saving AFUE of 96 percent. It’s one of two models in the Napoleon line with ENERGY STAR certification. Although it’s not the most energy efficient model they have, the certification could make it eligible for special energy rebates that other models don’t qualify for. The 9600Q promises reliable operation and a great warranty, consistent heat, quiet operation, modular components for easy servicing, a special heat exchanger, Flexfit installation options, and self-diagnostics. It has the option for the SureView window and heat pump compatibility, but you can't get the HomeShield UV lamp with this model. Here are the key design features and specifications:

AFUE: up to 96 percent
Burner type: Two-Stage
Blower type: Multi-speed ECM
ENERGY STAR rated? Yes
Tier – Better
Ideal for: Anybody wanting a high-efficiency furnace that offers great design features, easy maintenance, quiet performance, and ENERGY STAR certification, which could help with rebate eligibility. This furnace will be efficient and powerful enough for most homes, it won’t cost an arm and a leg to buy, and it will cut heating bills compared to your older furnace.

9500 Series

The 9500 series series model is a single-stage natural gas furnace with a cost-saving AFUE of 95 percent. It’s quiet, easy to service, versatile to install, can be paired with a heat pump, and delivers reliable operation. It has a multi-speed blower that promises consistent and comfortable temperatures. However, the single-stage operation means this furnace will be better suited for smaller spaces or warmer parts of the country. As Napoleon’s most affordable furnace, the 9500 is also the most basic in terms of features. It still has self-diagnostics, FlexFit installation options, a fantastic warranty, modular components, and quiet operation, but there's no option for the HomeShield lamp or SureView window.

AFUE: 95 percent
Burner type: Single-Stage
Blower type: Multi-speed
ENERGY STAR rated? No
Tier – Basic
Ideal for: Homeowners in smaller houses or milder parts of the country who aren't looking to spend an arm and a leg on a new furnace, but who want to upgrade to a more efficient unit that will reduce energy costs. When you don’t need the most sophisticated or powerful furnace on the market but still want something efficient and high-quality, the 9500 is a great option to consider. It’s also suitable for homeowners who don’t have a gas hookup because it can be converted to propane.

Discontinued 9600E Series

Napoleon is no longer making this model, but you may still be able to get one from a local HVAC dealer. The 9600E is a two-stage furnace with a multi-speed blower, AFUE of 96 percent, and ENERGY STAR certification. It has a great warranty, modular components, self-diagnostics, FlexFit installation options, a compact footprint, the proprietary heat exchanger, extremely quiet operation, and the option for the SureView window. These are the important data points about the 9600E you'll want to know:

AFUE: 96 percent
Burner type: Two-Stage
Blower type: Multi-speed
ENERGY STAR rated? Yes
Tier – Better
Ideal for: Canadians who care about quality, efficiency, warranty coverage, and design elements. This could be the ideal furnace if you're looking for something affordable and quiet that will cut down on your winter heating bills and look good while keeping your home comfortable.

Exclusive Features from Napoleon

Feature 1 – Whisper Quiet Technology

How Napoleon describes it: A feature that promises near-silent operation thanks to the fully insulated cabinet and a special motor that has gradual speed changes to reduce the initial rush of air when the motor comes on or changes gears, providing a soft start and soft stop.

What it is in plain language: Whisper Quiet is a collection of technologies that reduce the amount of noise that Napoleon gas furnaces make when they're running. The main features of this technology are the cabinet insulation and special motor design.

The soft start and soft stop feature refers to the fact that when the motor changes RPMs, it does so gradually, so it’s less noticeable and jarring.

Other features that make Napoleon furnaces quieter include the thermally insulated heat exchanger compartment and sealed blower compartment.

Is it more than just hype? A loud furnace can be distracting and disturb the peace in your home, so for people who are sensitive to sound, the Whisper Quiet Technology might be an extremely powerful selling feature.

Napoleon isn't the only brand to offer a technology like this, however, so while it’s very useful and can improve your winter comfort, it certainly isn't a totally unique feature. If you want to check out other brands with quiet operation features, here are some:

• Amana furnaces have a special blower configuration and heavy-gauge cabinet for quiet operation
• Bryant has something called QuietTech
• Coleman furnaces have the WhisperDrive Comfort System
• Luxaire has a feature called the Silent Drive Comfort System
• Lennox boasts that they have the quietest furnace on the market

While Napoleon may not be the only brand to offer quiet operation technology, it’s worthwhile noting that they are one of the only brands that makes the feature standard with every single furnace model.

Feature 2 – Integrated Furnace Control

How Napoleon describes it: The Integrated Furnace Control monitors all safety devices, interfaces with other home products, and is easily accessible during maintenance.

What it is in plain language: The IFC is Napoleon’s special control board, and it gives the furnace self-diagnostic capabilities.

This means the control board is always monitoring operation, and if there's a problem, it will use the LED indicator lights to display a fault code. When there's a problem with your heat, knowledgeable dealers can help diagnose and troubleshoot problems quickly and accurately using the lights.

The IFC has been designed so that Napoleon gas furnaces can easily integrate with other whole-home devices, such as humidifiers, air cleaners, and heat or energy recovery ventilators.

The control board is also equipped with service lights that come on during maintenance so that HVAC technicians can see what they're doing.

Is it more than just hype? Napoleon certainly isn't the only brand to offer self-diagnostic furnaces, and you can find this feature in some models from American Standard, Trane, Amana, Daikin, Bryant, Coleman, York, Goodman, and others. Again, though, Napoleon is one of the only brands that offers self-diagnostics with every model.

The fact that more and more manufacturers are adding this feature is a testament to how useful this technology can be.

Self-diagnostic control boards really can facilitate troubleshooting, reduce the amount of time it takes to diagnose and fix problems, and make maintenance more accurate.

Beyond that, self-diagnostic systems are always working, so they can know there's a problem before you do. This is important because getting prompt service when your furnace is in trouble can help to prolong its life.

Feature 3 – SureView Burner System

How Napoleon describes it: The SureView burner window is a patented system that allows you to see the clean blue flames in operation. This feature is a first in the industry.

What it is in plain language: The SureView burner window is an actual window that’s available on some Napoleon furnaces that lets you see the flames from the burner as the furnace is running. The window is at the top front of the cabinet for easy viewing.

Is it more than just hype? Aside from looking cool and giving certain Napoleon furnaces a really unique appearance, there aren't many reasons why you would actually need the SureView window.

One benefit of the window is that when you're experiencing problems with your furnace, you can take a quick peek through the window to ensure that the burner and flames aren't the problem. This can be beneficial if you're trying to diagnose a problem that you might be able to fix on your own without a professional repair. 

Beyond letting you quickly check the burner function, the SureView burner window seems a little gimmicky, though we must admit it does look pretty neat, and Napoleon certainly is the only brand offering such a feature.

Feature 4 – Vortex Turbulator

How Napoleon describes it: The heat exchanger inside every Napoleon furnace comes with a special vortex turbulator that increases the efficiency of the unit by extracting more heat from the exhaust gasses. This makes it superior to traditional non-condensing furnaces in terms of efficiency and reducing heat loss.

What it is in plain language: The Vortex turbulator is Napoleon’s proprietary heat exchanger. Inside the heat exchanger within every Napoleon furnace is a unique component that forces the air to flow in a special pattern, thereby extracting more heat from the air going through the system.

The Vortex turbulator makes it so that Napoleon furnaces function more like condensing furnaces, even though they don’t have secondary heat exchangers. Secondary heat exchangers reduce energy waste by extracting more heat from the flue gasses, and while they function differently than the Vortex turbulator, the two components serve the same function.

Is it more than just hype? By functioning like a secondary heat exchanger, the Vortex turbulator can in fact reduce heat loss and energy waste, and this means the furnace will keep your home warmer for less, even in the harshest environments.

Napoleon isn't the only brand to have a proprietary heat exchanger design. Brands like Armstrong, Heil, Tempstar, Comfortmaker, and Lennox have all made modifications to this component to improve its efficiency or longevity. However, Napoleon is the only brand to have a special heat exchanger design that works like the Vortex turbulator.

At the same time, there are plenty of brands that make furnaces with secondary heat exchangers, and it’s becoming increasingly common for furnaces to have condensing operation. 

But condensing furnaces tend to be a little pricier because they have two heat exchangers, which is typically the priciest part of a furnace. Napoleon can keep their costs down by using one Vortex turbulator in each furnace to achieve the same end as a primary and secondary heat exchanger.

Feature 5 – Clean Air Technology featuring the HomeShield Lamp

How Napoleon describes it: Chemical-free sanitization using the HomeShield lamp, which kills pathogens for improved indoor air quality.

What it is in plain language: Napoleon’s Clean Air Technology uses the HomeShield lamp, a germicidal light that uses UV-C technology to kill viruses, fungi, bacteria, dust mites, allergens, and other pathogens and contaminants that could spread around your home via the ductwork.

The light is installed directly in the furnace cabinet to ensure that all the air circulating through your home is purified before it’s redistributed through the house.  

Is it more than just hype? UV lights are a great method of air purification, and there aren't many furnaces that come with the option of having this type of technology integrated into the cabinet.

Many HVAC brands make UV lights for air purification, but these typically have to be purchased and installed separately.

Some brands do have more advanced filters and air purification systems, such as the AccuClean™ Whole-Home Air Cleaner from American Standard, but these come at an additional cost. With Napoleon’s 9700 series furnace, the UV lamp comes factory-installed in the unit. You can also upgrade the 9600 for a cost to have the Clean Air Technology included.

Feature 6 – Modular Components

How Napoleon describes it: A feature that lets you remove or swap major components easily thanks to the modular design, which makes for fast access when service is required.  

What it is in plain language: The heat exchanger and blower compartments inside every Napoleon gas furnace are modular, so each compartment can be completely removed from the furnace with ease.

There are many instances when you might need to work on the heat exchanger or blower, including during cleaning, maintenance, repairs, or part replacements. The modular components make it incredibly easy to access every part of the heat exchanger and blower.

Is it more than just hype? Some of the most important and complex components within a furnace are the blower and heat exchanger.

Consequently, they also require regular attention, and having them easily removable and accessible can make servicing them faster and easier. Furthermore, the ease of access might also make you more likely to take care of annual maintenance and cleaning tasks, which could extend the life of the furnace.

When it comes time for repairs or professional service, the modular design can also mean faster and cheaper labour costs.

Napoleon isn't the only brand that has features to make maintenance and repairs easier, but they are one of the only ones that has made the blower and heat exchanger modular in this way.

Warranty Analysis

The warranty terms

Napoleon gas furnaces are backed by an excellent warranty, and the premium 9700 comes with the best coverage of all. Here are the details:

• Every model: 10-year parts warranty
• Every model: lifetime heat exchanger warranty
• 9500, 9600Q, and 9600: 10-year unit replacement warranty
• 9700: 15-year unit replacement warranty

The unit replacement warranty means that Napoleon will provide a new furnace if the heat exchanger happens to fail during the coverage period.

Be a happy homeowner when you purchase a Napoleon gas furnace. Fill out our online form and ask for a free quote.

Registration is required

Like other HVAC brands, Napoleon wants homeowners to register new products, and the only way to get the full warranty terms listed above is to register a new furnace after installation.

Napoleon gives you 60 days to register a new furnace. Unregistered furnaces will still have coverage, but you will lose out on some of the protection.

For example, the unregistered warranty for most Napoleon furnaces includes 20 years for the heat exchanger and five years for parts. So not only do you lose some of the coverage period, but you also miss out on the unit replacement warranty when you don’t register.

Registration is painless. You can do it through Napoleon’s website. They’ll ask for information like your contact info, the serial and model number of the furnace, the date of installation, and the contact info for the licensed HVAC contractor who performed the installation.

Conditions and restrictions

Warranty protection is extremely important because it can save you plenty of money over the years on repair bills. And if a good warranty is something you're looking for, then you'll also want to know about the important terms and conditions.

You can void your warranty if you don’t follow the terms, so here's what you need to know to keep your Napoleon gas furnace coverage intact:

• Hire a licensed HVAC technician to install the unit—that means be sure to budget for installation costs
• Make sure the technician installs the unit according to Napoleon’s recommendations
• Take note of the regular maintenance discussed in the owner’s manual (such as cleaning/replacing filters) and make sure it’s taken care of annually

You should also be aware that the extended registered warranty will only apply if the furnace is installed in an owner-occupied, single-family residence, and it has to be installed in the homeowner’s primary residence. In other words, the furnace won’t be eligible for the full warranty protection if you're installing it at your cottage or another secondary residence.

How the Napoleon warranty measures up to the competition

Napoleon furnaces come with an excellent warranty, on par with some of the best coverage in the industry. And the protection for the 9700 is among the most generous of any furnace warranty out there.

The unit replacement warranty that Napoleon offers is becoming more popular, but there are still only a handful of brands that offer this type of protection. A few examples are Luxaire, Goodman, Daikin, American Standard, Amana, Luxaire, Goodman, Daikin, Coleman, American Standard, Amana, and a few more.

However, most of those warranties max out at 10 years, so the 15-year unit replacement warranty that comes with the 9700 is industry-leading.

Those same brands we just named are also the ones that offer lifetime heat exchanger warranties on every high-efficiency unit.

You may have noticed that there are several reputable names missing from the list, and that’s because a lot of brands—even very expensive ones like Trane, Lennox, and Carrier—don’t offer the level of protection that Napoleon does.

Napoleon Add-ons, Extras, and Thermostats

Thermostats

Napoleon makes conventional, programmable, and smart thermostats. The conventional models are pretty basic, and the programmable ones can let you schedule comfort settings for up to seven days.

The EQHub Smart Thermostat is likely going to be the most appealing because it can lower energy consumption and heating bills. All Napoleon gas furnaces have Wi-Fi and are compatible with this control.

You can use this smart thermostat to control dual fuel operation if you install a heat pump, and you can control all your settings easily with the Napoleon Home App.

Media Filters for Air Purification

Along with the germicidal UV light that we’ve already talked about, Napoleon also has media filters that you can install on the side of your current HVAC system to clean the air and improve your indoor air quality.

The filters that Napoleon has are MERV 11, meaning they capture 85 percent of particles as small as 0.3 microns, and that includes dust and allergens. As such, these filters can be ideal for families who require additional filtration because of allergies, asthma, and air quality issues.

Heat Recovery Ventilators

Napoleon makes the N75, a heat recovery ventilator that increases ventilation and provides your home with a steady supply of fresh air.

It does this by cycling old air out of the house and bringing in air from outside, but it also transfers heat from the air so that you don’t put any additional strain on your furnace.

The N75 HRV recovers up to 75 percent of the heat from the air, it’s easy to install, and it has Whisper Quiet technology. Plus, it’s equipped with an electronic airflow measurement device, a diagnostic tool, and it’s backed by a warranty.

If your house could do with additional ventilation and you live in a part of Canada that experiences mild and humid winters, then an HRV could be an excellent solution.

Energy Recovery Ventilator

Napoleon’s N75 energy recovery ventilator functions in much the same way as their HRV. The key difference is that ERVs recover and transfer heat plus moisture from the air to keep your home at the perfect humidity level: between 30 and 50 percent.

The N75 ERV boasts many of the same features as the N75 HRV, including 75 percent heat recovery, a good warranty, and Whisper Quiet technology.

ERVs are great in parts of the country with cold, dry winters, and they can increase ventilation while making your home more comfortable throughout the year.  

Napoleon - About the Company

Wolfgang Schroeter, a Canadian businessman, founded the manufacturing business now known as Wolf Steel Ltd in 1976.

Napoleon has constantly pushed manufacturing boundaries, with many patented processes and technologies.

Their tailored selection is catered to appeal to a vast clientele, so there’s a Napoleon furnace out there for you. Built to withstand Canadian winters, their products are a good choice for homeowners looking for a Canadian-made heating system.

Napoleon has grown since 1976, later expanding from barbeques and fireplaces to heating & cooling systems. The company has put an emphasis on developing and improving their manufacturing processes and building as many components in house at their large manufacturing facility in Barrie, ON.

Want a custom quote one a new Napoleon furnace? Fill out our online form, and one of our local partners will contact you.

Napoleon FAQs

Where are Napoleon furnaces made?

Napoleon manufactures their furnaces in Ontario.

Are Napoleon furnaces powerful enough for the harshest environments in Canada?

Although Napoleon doesn’t have any modulating furnaces, they do have several models with two-stage operation and AFUEs of 96 or 97 percent. These models in particular should be powerful enough to keep just about any home warm through Canada’s winters. However, their single-stage model with an AFUE of 95 percent will be better in milder parts of the country, or in a smaller space.

Are Napoleon furnaces good?

Napoleon has spent a lot of time and money perfecting their proprietary furnace design, and that includes using quality materials to make furnaces that last.

Not only do Napoleon furnaces have great designs, but the components also have features that improve longevity, such as corrosion-resistance and self-diagnostics (proper maintenance can give your furnace a longer life).

They also have design elements that improve efficiency and operation, including features for quiet operation, air purification, and easy maintenance.

How long do Napoleon furnaces last?

A good indication of furnace life expectancy is the warranty. Napoleon protects most of their furnaces with a lifetime heat exchanger warranty and a unit replacement warranty, and this tells you that they stand behind the quality of their products.

Beyond that, a general rule of thumb is that a new furnace should last at least 15 to 20 years, and Napoleon’s warranty suggests that you can get even more winters from one of their heating systems.

Napoleon Customer Reviews