Napoleon Ductless Heat Pump Review, Prices & Top Models

This Napoleon mini-split review will cover what you need to know about Napoleon ductless mini-split systems, including expected pricing, warranty term information, available models, and more.

Napoleon ductless mini split air conditioners are perfect for homes that don’t have ductwork and offer a reliable way to keep your home cool and comfortable for many summers. 

When shopping for a new air conditioner, there’s a lot of information to sift through if you want to make the right choice. Napoleon is a somewhat popular manufacturer for this type of air conditioner, although less common in residential use than some other major brands. 

Ductless Mini-Splits, Explained

Ductless mini split air conditioners provide air conditioning to homes that don’t have the network of ducts and registers needed for central heating and A/C.

They have an outdoor unit that houses the compressor and condenser, which is connected to one or more indoor air handling units that circulate air through the house.

See our Ductless System Buyer Guide to learn more

Napoleon Ductless Air Conditioners, At a Glance

Strengths

• Models capable of heating in temperatures as cold as -25 C
• High-efficiency air conditioners
• Wi-Fi capabilities
• Good features
• Reliable, quality systems
• Some systems are Northeast Energy Efficiency Partnerships (NEEP) certified
• Some models are ENERGY STAR certified
• Good warranty coverage
• Quiet operation
• Some models can provide heating and cooling

Weaknesses

• Very limited selection
• Only wall-mounted indoor units available
• Only one outdoor unit available
• Napoleon is new to the A/C industry, so it may be more difficult to find contractors familiar with the brand

The Bottom Line

Napoleon’s line of ductless air conditioners and heat pumps are a great option if you need a new cooling system and want something high-efficiency that will save you money on your monthly energy bills. Although Napoleon doesn’t have a huge selection of air conditioners and heat pumps, they do promise reliable and efficient systems that will keep your home comfortable throughout many summers.

Napoleon Mini-Split Review Data from Real Customers

People love that their Napoleon ductless systems are quiet, run well, and are efficient, so they can help save money on cooling bills compared to less efficient models or systems. They also say that the units are durable and provide reliable cooling, and they’re equipped with some great features.

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Napoleon Heat Pumps

One type of ductless air conditioning system that Napoleon offers is a heat pump. Heat pumps perform the same function as air conditioners, but they’re also capable of providing heat for your home in winter. Napoleon has both heat pump and air conditioner models available as part of their ductless mini split line, including ENERGY STAR® rated models, high-efficiency units, and single and multi zone models.

General Price Range for Napoleon Ductless Air Conditioners 

The average price range for a Napoleon ductless mini-split air conditioner or heat pump is between $3,500 and $5,500 (installation included).

The final cost, however, will depend on many things, including the specific model you buy, the size and cooling output of the unit, the efficiency rating, and even where you live. 

Another big thing that can impact the cost is installation fees, which typically range from $500 to $1,000 for the labour, depending on the contractor you choose and how easy the unit is to install… although the price will likely be quoted for the total job, including the unit. If you’re looking to save money, be sure to check out deals, promotions, sales, and local, government, and manufacturer rebates and credits.

Napoleon Ductless Air Conditioner Options

Single- and Multi-Zone Heat Pumps

Napoleon heat pumps can provide air conditioning in summer and heating in winter down to -25 C. They boast NEEP and ENERGY STAR certification and are equipped with lots of great features, including high-SEER ratings, sleep mode, Intelligent Eye Technology, remote control, Wi-Fi capabilities, and more.

There are single- and multi-zone indoor units available depending on your needs, with up to four zones available with the multi-zone system. All the indoor units are wall mounted.  

Single-Zone Ductless Air Conditioner Systems

Along with the heat pump options for cooling, Napoleon also makes a single-zone air conditioner that has many of the same great features as the heat pump cooling systems, aside from that it can’t heat your home in winter. 

Like the heat pumps, the ductless air conditioner also has auto restart, sleep mode, and remote control operation. However, it doesn’t have ENERGY STAR certification.

Napoleon Mini-Split Review: Model Comparison

Top Napoleon Ductless Mini-split Features

Sleep Mode

When your Napoleon air conditioner goes into sleep mode, it gradually increases the temperature in your home during the night to save energy and money while your household sleeps.

Refrigerant Leak Detection

Refrigerant leaks are a common problem with air conditioners, and they can cause damage, decrease efficiency, or prevent your system from cooling at all. That’s why Napoleon systems are equipped with a refrigerant leak detection system that sounds an alarm when the system detects a problem.

Auto Defrost

Auto defrost is a feature that prevents the evaporator coil from freezing over, and this has many benefits. For one thing, it saves energy, but it also saves you money by increasing the lifespan of the unit.  

Remote Control Operation

All of Napoleon’s ductless air conditioners and heat pump systems come with a remote control that allows you to control your cooling settings with ease. Along with being able to turn the system on and off with the remote, you can also customize certain features, adjust the fan speed, set a timer, set the mode, and program the sleep function.

Intelligent Eye Technology

Intelligent Eye is a sensor that determines when a room is occupied or vacant. When the room is occupied, the system automatically increases cooling output to maximize comfort. When the room is vacant, the system automatically lowers cooling output to save energy.

Follow Me

As part of the wireless remote control, Follow Me is a function that enables the system to track you and make automatic adjustments to the system output based on your core temperature.

See other common ductless system features

Important Warranty Information

No Napoleon mini-split review would be complete without a discussion of the warranty coverage.

Both Napoleon ductless models are backed by a 10-year parts warranty and a 10-year compressor warranty.

About Napoleon

Napoleon is a Canadian HVAC company that began in Ontario in 1976 as a steel fabrication business. During their 40-plus years in business, the company branched out and began manufacturing HVAC equipment like furnaces, air conditioners, and ductless mini splits. Napoleon has gained a reputation for building dependable, reliable, and lasting cooling systems that they stand behind with their warranties.

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