GREE Heat Pump Review in Canada [Brand Review & Buying Guide]

GREE products are popular globally, reaching over 160 countries and regions. But how do their heat pumps handle the chilly Canadian winters? This guide will closely examine GREE heat pumps, focusing on their performance, pros, cons, cost, warranty, and more.

GREE Heat Pumps, at a Glance

GREE offers a versatile range of products, including ducted and ductless heat pumps and Variable Refrigerant Flow (VRF) systems. Their heat pumps are efficient and claim 70% energy savings compared to traditional electric heating systems.

Price-wise, GREE heat pumps are more budget-friendly than the big names like Mitsubishi, Fujitsu, and Daikin. GREE manufactures many of the unbranded parts for other heat pump manufacturers.

GREE heat pumps are Energy Star® certified and have a heating range of -22°F to 75°F (-30°C to 24°C). Each unit has a standard remote, timer functions, and app control for convenience and easy adjustments.

GREE’s spare parts are generally easy to find and won’t break the bank if you want long-term maintenance and repairs.

Room for Improvement: While GREE heat pumps offer several benefits, they could be better in some areas. In the US and Canada, GREE’s support network is limited. Technical support is primarily available to professional HVAC installers and dealers, not directly to consumers, which can be inconvenient for end-users seeking assistance.

The outdoor units can be noisy, and while the control app mostly works, it could be more user-friendly. The build quality is solid but needs to match the premium feel of brands like Mitsubishi.

The Bottom Line: GREE heat pumps are cost-effective compared to leading brands and backed by Energy Star® certification. However, they fall short in noise levels and user support, particularly in the US and Canada. GREE might be suitable for your home if you seek an affordable and efficient system.

GREE Reviews & Feedback from Homeowners

We continually gather and analyze real customer reviews for feedback on performance and reliability.

Many users have reported a positive experience with GREE heat pumps, praising their quiet operation and efficient cooling. Some noted a stark contrast in noise and energy consumption compared to other brands.

However, customer support has been a point of contention for some. Direct assistance from GREE is often unavailable, requiring customers to go through HVAC professionals for support, which can add to costs and inconvenience.

The affordability of GREE units is frequently mentioned, with some installers noting that GREE manufactures many components used by other brands. The user experience with the app is commonly criticized in customer reviews for its unreliability and poor design.

Comparatively, some users who have tried various brands express that GREE units were the noisiest and least efficient, suggesting that the price difference might only justify the performance for some.

See our Best Heat Pumps & Brands

GREE Heat Pump Specifications

Here are the specifics of GREE heat pumps to understand their efficiency and performance.

Energy Efficiency

GREE’s Sapphire model leads the pack with up to 38 SEER / 15 HSPF. GREE heat pumps come with a suite of certifications, such as AHRI Certification and Energy Star®.

Here are the GREE heat pumps and their SEER2 rating:

Noise

The noise levels for GREE heat pumps range from 55 to 65 decibels. To put this into perspective, it’s comparable to the sound of moderate rainfall or a conversation in a restaurant.

GREE’s quiet operation suits them for various spaces, including home offices, bedrooms, and lounges.

The outdoor units may make more noise, sometimes reaching up to 68 decibels.

Operational Temperature Range

GREE heat pumps handle a heating range down to -30⁰C and a cooling capacity up to 46⁰C. Their patented low-temperature two-stage compressor allows for efficient operation even in severely cold temperatures in Canada.

Environmental Impact

GREE heat pumps use R-410A refrigerant, which complies with environmental regulations by avoiding ozone depletion.

Average Lifespan

The average lifespan of GREE mini-split systems can reach up to 20 years. However, it depends on how frequently the system is used, the local climate, and the thoroughness of the installation process. Regular maintenance also plays a crucial role in longevity.

Smart Technologies

GREE heat pumps feature Wi-Fi connectivity and can be controlled remotely through an app.

How Do GREE Heat Pumps Work?

GREE heat pumps function similarly to air conditioners, using a refrigeration cycle that can reverse heating. Even in winter, they transfer warmth from the chilly outdoors inside your home. This process involves four main components: the compressor, condenser, expansion valve, and evaporator.

In heating mode, the heat pump absorbs outdoor heat through the evaporator, where the refrigerant captures and evaporates this heat energy, turning it into a high-pressure gas.

The compressor then boosts the pressure and temperature of this gas. It moves to the indoor condenser, releasing heat to warm the indoor air. The cooled refrigerant cycles back outside, and the process repeats.

How Much Does a GREE Heat Pump Cost?

The cost of a GREE heat pump varies based on the type of system you choose: ductless or ducted. Here’s a general template to consider:

Ductless Systems:

• Entry-Level: $4,000 – $6,000. Suitable for smaller areas.
• Mid-Range: $6,000 – $10,000. Balanced features.
• High-End: Above $10,000. Advanced technology for larger spaces.

Ducted Systems:

• Entry-Level: Around $10,000. Basic whole-home heating and cooling.
• Mid-Range: $14,000 – $18,000. Enhanced performance.
• High-End: Up to $20,000+. Superior features for extreme climates and very large homes.

Ducted systems integrate with your home’s existing ductwork and are ideal for whole-house heating and cooling solutions. Ductless systems are generally more cost-effective and easier to install.

Heat Pump Cost Calculator

GREE Heat Pump Types and Series

GREE offers a variety of heat pump systems. Here’s a brief overview of the three main types:

Mini-Splits

These compact and efficient units are suitable for heating and cooling individual rooms or small spaces.

• Single-Zone: Designed for one specific area, perfect for targeting a single room’s temperature control.
• Multi-Zone: Capable of heating and cooling multiple rooms independently, suitable for houses or larger spaces needing varied temperature settings.

Central

These systems integrate with your home’s ductwork to provide a whole-house heating and cooling solution.

• FLEXX: Offers a heating range of -22°F to 75°F.
• FLEXX ECO: Slightly less range with 5°F to 75°F.

VRF (Variable Refrigerant Flow)

Advanced systems for large buildings or complex residential setups with a heating range of 4°F to 80°F.

GREE Heat Pump Pros and Cons

Ensure you know the pros and cons of selecting a GREE heat pump before installation. Here are some notable things to consider:

Pros

• Generally cheaper than big names like Mitsubishi or Lennox, though ducted system installation can get pricey.
• GREE mini-split systems have SEER ratings up to 38.
• Warms up spaces quickly.
• Offers temperature control, including airflow and humidity control, through a mobile app.
• Potential for up to $4,500 rebates on specific models.

Cons

• SEER ratings for ducted systems are lower than other brands.
• No labor warranty
• The support network in the USA and Canada is limited.
• Outdoor units can be noisy.
• The control app is outdated and lacks functionality.

GREE Heat Pump Warranty Analysis

GREE’s warranty offerings for their heat pump series range from standard to extended options, depending on the product line and whether a GREE Select Dealer does the installation.

Standard Residential Warranty

GREE provides a standard warranty for residential models, including a 5-year warranty for parts and a 7-year warranty for the compressor. This coverage applies to series like the Livo Gen3 and Vireo+.

Commercial Warranty

The warranty for commercial heat pumps matches the residential terms, with 5 years for parts and 7 years for the compressor.

Control components for all GREE heat pump series come with a 1-year warranty. For installations done by GREE Select Dealers, the warranty is extended.

Note: Warranty terms are subject to change, and it is recommended that you review the current terms with your dealer at the time of your heat pump purchase or installation.

Choosing the Right GREE Heat Pump For Your Home

1. GREE FLEXX

The GREE FLEXX is designed for homeowners looking for a flexible solution to their heating and cooling needs. The system features inverter technology paired with a horizontal discharge design, contributing to energy savings and reduced noise levels.

• Up to 17 SEER2 / 9 HSPF2
• Cooling temperature range from 5°F to 129°F and heating from -22°F to 75°F
• Noise levels as low as 55 dB(A)
• Compatible with traditional 24 VAC thermostat controls
• Uses eco-friendly R410A refrigerant

2. GREE FLEXX ECO

GREE FLEXX ECO has compact single-fan outdoor units. This design allows for a flexible installation, whether mounted on the wall or placed on the ground. The system utilizes inverter technology to adjust to temperature changes.

• Up to 15.5 SEER2 / 7.8 HSPF2
• Cooling range of 5°F to 118°F and a heating range of 5°F to 75°F
• Sound levels down to 55 dB(A) on the outdoor unit
• Supports conventional 24 VAC thermostat control
• Uses R410A refrigerant
• Both outdoor and indoor units are designed with durability-tested fins

3. GREE SAPPHIRE

The GREE Sapphire series is a wall-mounted mini-split system with a SEER rating of 38. It is the quietest GREE heat pump available.

• Top-tier efficiency with up to 27 SEER2 / 11 HSPF2
• Operational temperature range with heating from -22°F to 129°F and cooling from 0°F to 129°F
• Includes intelligent defrost and self-diagnosis functions
• Offers simple operation with a range of comfort settings
• Equipped with Wi-Fi for smart connectivity
• Sleek appearance

GREE Heat Pump Buyers Guide

When considering a GREE heat pump for your home, your overall satisfaction and the system’s effectiveness hinge on several key considerations:

1. Contractor: Your heat pump’s performance depends on proper sizing and installation. It’s crucial to choose a qualified contractor who installs and understands the nuances of how GREE systems operate to ensure optimal functionality. Get free quotes from certified local contractors in your area.
2. Noise: GREE units typically run between 55-68 decibels. That’s about as loud as a normal conversation or a running refrigerator. Strategic placement and additional sound-dampening measures can help if noise is a concern.
3. Budget: GREE systems are generally more budget-friendly than some of the other big names in the industry. If your budget is tight, GREE might be a suitable option for your home.
4. Aesthetics: While GREE units may not match the sleek design of some competitors like Daikin, they still offer a clean and modern look that can easily integrate with most home designs.
5. Support: GREE’s customer support network may be less extensive, which can lead to longer wait times for assistance. It’s often best to work closely with your installing contractor for support and service.

GREE Company Overview

GREE was established in 1991 and has its headquarters in Zhuhai, China. Since it was founded, the company has made a significant global impact, now serving over 180 countries and regions.

With a workforce that exceeds 80,000, GREE has made substantial investments in innovation and development. Today, they have 16 research institutes, 152 research centers, 16,000 engineers, and more than 1,400 labs worldwide.

GREE Canada was launched in 2011. The company maintains a formidable production presence with 14 manufacturing bases in China—spanning locations such as Zhuhai, Chongqing, and Hefei—and internationally, with facilities in Brazil and Pakistan.

How Does GREE Heat Pump Compare to Top Competitors?

Here are some other brands and their comparisons with GREE heat pumps:

Mitsubishi vs. GREE

Mitsubishi generally has the edge over GREE in terms of the fit and finish of their systems, as well as the overall build quality. But, GREE heat pumps often come with a lower price tag.

GREE and Mitsubishi have a good track record for parts availability, though local factors can influence this.

GREE systems are more advanced regarding Wi-Fi controls and may be more suitable for someone who prioritizes smart home connectivity.

Regarding noise, many Mitsubishi models are quieter than GREE. However, both brands are quiet in general.

Daikin vs. GREE

GREE offers several mini-split systems with SEER ratings over Daikin’s current maximum of 22.5 SEER.

Daikin offers clear maintenance options for their heat pumps, which GREE lacks, potentially affecting long-term service and upkeep.

Daikin heat pumps are manufactured in the US. On the other hand, GREE is based in China, with most of its manufacturing facilities there.

In terms of aesthetics, both brands provide visually appealing designs that complement modern homes.

Lennox vs. GREE

Lennox is a Texas-based company, while GREE operates out of China.

If you’re looking for a premium option, Lennox is your best bet. In terms of affordability, GREE is better.

Lennox provides a labor warranty for their products and offers dual-fuel compatibility, especially with Lennox furnaces where GREE only works on electricity.

GREE’s mini-split systems boast SEER ratings as high as 38, significantly surpassing the maximum offered by Lennox

GREE Heat Pump FAQs