Napoleon 9600E Review
AFUE:Up to 96%
ENERGY STAR ®:Yes
Burner Type:Dual Stage
Price:$4,500 - $5,500
BTU Output:38,000 to 77,000
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DISCONTINUED: Please note, this model appears to have been discontinued by the manufacturer, although it may still be available for purchase through distributors and contractors for some time.
The Napoleon 9600E Series is an efficient and stylish two-stage furnace. The first stage of operation is used to deliver greater efficiency through warmer periods, but the furnace also has a second stage that produces additional heat when the temperatures outside drop.
This guide will review Napoleon’s 9600E model by looking at the price, key features, design specifications and elements, and warranty details. This information will help you decide if the 9600E is a good investment that will meet your home heating needs.
And to show you how this model competes with others that Napoleon has, we’ll also provide a model comparison based on features, price, and furnace tier.
In a Nutshell
Average Price (installed): $4,500 - $5,500
- Has Napoleon’s Whisper Quiet features
- Compatible with smart thermostats
- ENERGY STAR® certified
- Two stages of operation for better efficiency, quieter operation, and improved humidity control
- Equipped with an ECM motor that’s quieter and more efficient than traditional motors
- Backed by an excellent warranty that protects your investment for many years
- Designed for easy maintenance
- Durable heat exchanger with a proprietary design for improved efficiency
- Energy-saving AFUE
- Can come with Napoleon’s SureView Burner Window
The Bottom Line
This quiet and robust gas furnace can make a significant difference to the comfort levels in your home throughout the year.
It’s a beautifully engineered furnace with a high-efficiency AFUE of 96 percent. It’s also one of the only models from Napoleon that’s ENERGY STAR certified.
This means you don’t have to worry about steep power bills at the end of the month, and that this model could be eligible for rebates that some others don’t qualify for.
The 9600E boasts several great features, including two-stage operation, meaning the furnace can operate at 70 or 100 percent capacity to lower your energy bills while also keeping your home comfortable. The multi-speed blower also improves performance and efficiency by operating at different speeds depending on the weather and your heating demands.
Thanks to the efficiency, ENERGY STAR rating, and design elements, the 9600E is sure to keep just about any home warm through Canada’s long winters.
Napoleon 9600E Product Specifications
- AFUE: 96 percent
- Burner type: Two-stage
- Blower type: Multi-speed ECM
- ENERGY STAR certified: Yes
- Heating capacity: 38,000 to 77,000 BTUs
One of the things that’s unique about Napoleon furnaces is the heat exchanger with the vortex turbulator. This is a device that disrupts the natural flow of the air inside, giving the heat exchanger more time to extract additional heat from the flue gasses, making this more like a condensing furnace that has a secondary heat exchanger.
The 9600E also comes with the option of adding the patented SureView burner system window. This window affords a view of the flames when the system is switched on.
As for the Whisper Quiet features that ensure quiet operation, these include a sealed blower compartment, a motor with gradual speed changes, the two-stage burner (the low-fire stage is quieter than full blast), and a thermally insulated heat exchanger compartment.
Finally, Napoleon has made cleaning, maintenance, and parts replacements easier than ever by equipping the 9600E with a modular burner compartment and heat exchanger, meaning these two components can be easily accessed and removed.
Other Key Features
- Soft start and stop functions
- FlexFit features include the unit’s compact size, zero-clearance requirements, and two-position installation options
- Small enough to be installed in closets or alcoves
- Can be converted to propane
- Equipped with a stainless steel heat recovery coil that extracts more heat
- Wrinkle bend technology makes the heat exchanger more durable and long-lasting
- Comes with self-diagnostics and a fault code display for faster troubleshooting and repairs
- Has a hot surface igniter that’s more durable, reliable, and efficient than a pilot light
The 9600E Series gas furnace comes with a lifetime heat exchanger limited warranty. There’s also a 10-year unit replacement warranty and a 10-year warranty on parts.
With the unit replacement warranty, Napoleon will replace the entire furnace if the heat exchanger fails during the coverage period.
This is one of the best warranties in the industry, and it means that Napoleon stands behind their product.
To be eligible for the full warranty, you will have to register the 9600E within 60 days of installation. Failure to do so will result in you losing out on some of the protection.
And to keep the warranty valid, you'll have to take care of regular annual maintenance and have the furnace installed by a licensed HVAC professional.
Comparable Models by Napoleon
Model Comparison by Price: 9600E versus 9700
Napoleon’s 9700 has an AFUE of 97 percent, and that puts it in a slightly higher price range, averaging between $5,000 and $6,000 with installation.
The 9700’s AFUE means that $0.97 of every dollar you spend on furnace bills will be converted to heat. This model also has a superior variable-speed blower, which can make incremental changes to the airflow.
This premier model from Napoleon comes standard with the SureView Burner Window, and it has the brand’s Clean Air Technology chemical-free germicidal UV lamp to purify the air in your home.
Beyond that, the 9700 has all the same great features as the 9600E, including the modular components, Whisper Quiet operation, the vortex turbulator heat exchanger, and the same great warranty terms.
Surprisingly, however, the 9700 lacks ENERGY STAR certification, which could mean it might not qualify for the same rebates as the 9600E.
Model Comparison by Features: 9600E versus 9500
The 9500 isn't as sophisticated as the 9600E, but it still falls into the same price range, so let’s talk about what features you might miss out on with the slightly more affordable model.
One of the most crucial differences is that the 9500 has a single-stage burner and lacks ENERGY STAR certification, and this means it might not be powerful enough to heat larger homes in colder parts of the country.
It also has a marginally lower 95 percent AFUE, so you’ll save a little less on winter heating bills each year.
The 9500 also doesn’t have the option for the SureView window if that’s something that interests you.
Aside from those differences, however, the 9500 has the same features as the 9600E, including a multi-speed blower, modular blower and heat exchanger, the vortex turbulator, and Whisper Quiet features.
Model Comparison by Tier: 9600E versus 9600
The 9600E and 9600 are similar in many regards, but there are a couple of key differences.
They have the same 96 percent AFUE, two-stage operation, and all the other features that make Napoleon furnaces unique.
However, the 9600 has a more powerful variable-speed blower, and yet it lacks ENERGY STAR certification.
But it does come standard with the SureView window, and you have the option of adding Napoleon’s germicidal UV lamp to the cabinet.