Before submitting a message or request, please review the list of common issues or questions below and how best to proceed.
Due to the high volume of requests we receive, we generally cannot offer any personal recommendations or individual assistance.
Getting a rebate
If you have already purchased your furnace, A/C or other system and would like to apply for rebates, please contact the HVAC contractor you dealt with as they are generally responsible for applying for rebates on your behalf. You may also wish to contact the government agency or your local utility company if they are the ones issuing the rebate.
We cannot help with rebate issues, please contact the company or contractor who installed the unit.
If this is for an existing unit and you are looking to make a claim, please either reach out to the manufacturer or the contractor who installed the system, as they are typically responsible for registering the warranty after installation. If it is an older unit, you may also contact the manufacturer directly. Note that you will generally need some proof of purchase, and possibly the registration info for your warranty.
We cannot help with warranty issues or questions, please contact the contractor or company who installed the unit or the manufacturer directly.
Issue with your unit, service/repair question, looking for part, etc.
If you have some specific issue or concern about your unit or are looking for parts for example, please contact the manufacturer or the contractor who installed your unit.
Unfortunately, we cannot provide any assistance with this. Please contact the contractor or company who installed the unit or the manufacturer directly.
Or request a service call from one of our Certified local partners in your area)
Questions or needing advice about what to buy, recommendation about a specific product, installation questions, etc.
For this type of assistance, it is best to request to be contacted by one of our Certified local contractors here. Whether you have a question or need help with buying a new heating & cooling system, upgrading your current unit, and so on, our local contractor partners can provide a free estimate, answer your questions, and provide recommendations.
Issue with one of our Certified Partners
If this regarding an installation or other service you have purchased from our of the contractors listed on our website and you require support, it would be best to contact them directly first. If you have a problem or concern, or a complaint about them, please use the contact form below to get in touch with us and be sure to include as much detail as possible, including the name of the company.
Issue or question about this website, including errors or to suggest a correction
Please use the contact form below and include as much detail as possible, including the page in question.
Guest content or article submissions
We do not accept any outside content or article submissions from guest contributors at this time. All content is produced by our in-house team of researchers, writers, editors, and industry experts.
For advertising or business inquiries
For rates and other information, please send us an email at contact [at] furnaceprices.ca, or use the contact form below, or give us a call at 1-877-960-1498 (if no one is able to take your call, please leave a message).
To apply to become one of our Certified Partner HVAC contractors
Please fill out our free contractor certification here. If you have any questions, send an email to our Partner Manager Phil at phil [at] furnaceprices.ca.
Looking for a free quote or estimate on a new heating & cooling system?
Please DO NOT use the contact form below. For help with purchasing a new heating or cooling system, and for more details about specific brands and models, pricing info and estimates, local rebates available, warranty info, and similar questions, please request a free estimate from our local Certified HVAC Partners via the Quote Page.
For any other reason
Please use the contact form below or email us at contact [at] furnaceprices.ca; include as much detail as possible, and we’ll respond as soon as we can if we can help.
PLEASE NOTE, WE ARE NOT AFFILIATED WITH NOR DO WE REPRESENT THE GOVERNMENT OR ANY MANUFACTURERS OR FURNACE OR A/C BRANDS
PLEASE NOTE, WE CANNOT OFFER ASSISTANCE REGARDING:
- Government rebates (contact the organization providing the rebate or the company you purchased your system from)
- Warranty issues or claims (contact the company you purchased your unit from or the manufacturer directly)
- Issues with your unit or looking for a part (contact the company you purchased it from, or request a service call from one of our Certified local partners in your area)
- Questions or recommendations about products (However, our Certified Local HVAC Suppliers can provide estimates and recommendations)