Please see below for how to contact us, based on your issue or question:
Getting a rebate
If you have already purchased your furnace, A/C or other system and would like to apply for rebates, please contact the HVAC contractor you dealt with as they are generally responsible for applying for rebates on your behalf. You may also wish to contact the government agency (like Save On Energy, in Ontario) or your local utility company if they are the ones issuing the rebate.
If this is for an existing unit and you are looking to make a claim, please either contact the contractor who installed the system, as they are typically responsible for registering the warranty after installation. If it is an older unit, you may also contact the manufacturer directly. Note that you will generally need some proof of purchase, and possibly the registration info for your warranty.
Issue with a manufacturer
If you have some specific concern about your unit, or are looking for parts for example, please contact the manufacturer or the contractor who installed your unit.
Issue with one of our Certified Partners
If this regarding an installation or other service you have purchased from them and require support, it would be best to contact them directly first. If you have a problem or concern, or a complaint about them, please use the contact form below to get in touch with us and be sure to include as much detail as possible, including the name of the company.
Issue or question about this website, including errors or to suggest a correction
Please use the contact form below and include as much detail as possible.
For advertising or business inquiries
For rates and other information, please send us an email at advertising [at] furnaceprices.ca, or use the contact form below, or give us a call at 1-877-960-1498.
To become a partner HVAC contractor
Please either fill out the form below with your company information, or send an email to our Partner Manager Phil at phil [at] furnaceprices.ca. You may also fill out our free contractor certification here: https://www.furnaceprices.ca/contractor-certification/
For any other reason
Please use the contact form below or email us at contact [at] furnaceprices.ca, include as much detail as possible, and we’ll respond as soon as we can if we can help.
PLEASE NOTE: We cannot offer direct assistance regarding government rebates or specific unit prices, warranties, or other information. For help with purchasing a new heating or cooling system, and for more details about available rebates in your area, specific prices, warranty info, and similar questions, please contact one of our partner HVAC distributors via the Quote Page.